Mountain Man Fireplace & Chimney Inc

Purchased and had installed a pellet stove in August. We, of course, had no reason to use it before now. Install went well, everything went fine. Very professional. Well, now that we are using it with the cold weather coming in, come to find out they did not include a room sensor, so we can actually see the temperature in our room. Our previous pellet stove included one, so you would assume a stove that is used for heating a house would include one. When we called to inquire about it, we were told the owner of the store thought it was a waste of money, so it was not included or installed even though when you go online to view the tutorial it is included. There is a sensor on the actual stove to view the temperature on the stove, but of course, that’s where the actual fire is coming out of, so the heat is going to be different than the actual room temperature. Although, we love the actual pellet stove, that is a very shady, unprofessional, and dishonest way to treat a customer and their excuse is terrible. I’m sure there are more reputable and honest companies out there.
Edit in response to Mr. Johnson’s response.
Thank you for responding to my review. I am aware that you are responding to this review while not having any actual interaction with us and I do appreciate that very much. While we are happy with the pellet stove and the installation, you are mistaken with any explanation of the room sensor when we were in the showroom purchasing the stove. Brian, who sold us the last pellet stove model and the only salesperson in the store at the time did not mention a room sensor at all. Sensors were never even discussed. The only other person who we interacted with in the store was the scheduling woman, who scheduled the installation. We had no conversation with her about the actual unit specifications or operations. If Brian had mentioned this, this would be a non- issue as we would have purchased it already knowing it was an extra expense. It was the last and only display model available for pellet stoves and Brian was quite happy that we came in and purchased it as your company is no longer selling pellet stoves ( at least that is what he told us). While my review may seem harsh, I’m not sure why we would not have a room sensor included with the unit, after all, how can you accurately and properly measure room temperature without a sensor? That should be an obvious necessity when having a main heating element installed in any home and it should be up to the home owner to decide if it is a necessity or not, not the seller of the equipment. Perhaps your sales personnel need to be better versed in specifications and operations of the products they are selling and are more forthcoming on what is and is not included.

During the course of working on the repairs to our chimney, the Mountain Man Fireplace & Chimney professionals ran into several unexpected problems. These problems made it necessary to utilize more workers, spend more time and obtain more equipment than had been originally anticipated. Jake, the owner, worked with us to iron out how the problems would be addressed. We were impressed with Jake's integrity & creativity in dealing with the problems. He made sure that enough resources and time were spent in order to get the job done to our satisfaction.

All of the Mountain Man employees who worked on our project were dedicated, hard-working, friendly folks who endured extreme weather conditions while working from ladders and scaffolding in order to get the job done. We were impressed with the office staff with whom we interacted, as well. They were very cooperative, friendly and quick to respond to any questions or concerns we had. We wouldn't hesitate to recommend Mountain Man Fireplace & Chimney. It is a reputable company. They stand behind their work.

Our technicians Dillon and Kyle were prompt,friendly, knowledgeable, and did an excellent job! We couldn’t have asked for more. We bought our wood stove from this business in 2008 and have had excellent service every time we’ve had them out. I would highly recommend this company!