Evergreen Plumbing & Remodeling Company

I love my new bathroom. Highly recommend

We cannot recommend them for the following reasons.

- Poor communication: Not only did these guys loosely represent the truth on numerous occasions, but they also deviated from instructions regularly. They told us they don't use 3rd party sub-contractors, however that became untrue. The company website says “Est 1977” - none of them were even born in 1977. We told them to reuse our existing baseboard, this did not happen and the stuff they replaced it with is of significantly lower workmanship/quality and finished with shoddy painting/staining. We told them to mount shelves in our shower, this didn’t happen ‘till after the fact (more here later). We requested daily updates, as we were out of town during the job, this didn’t happen…You get the gist of it.

- Limited attention to detail: In many instances their actions (or those of the subs they hired) were downright disrespectful. The list of grievances we have is too long to list, and includes finding a razor blade (from a utility knife) left in our yard (we have a 1.5 year old son who they all met), trash left everywhere - including nails, cigarette butts, chewed gum, leftover Quikrete was dumped into our yard (they “cleaned it up”.... not really, we had to do it ourselves) and discarded wood & tile scraps. When the job was "done" it took four days of our own tidying, and a professional cleaner, to make it livable and the dust was literally still setting.

- Inability to meet timelines:. It took an additional three weeks beyond the promised finish date to get a working shower door installed and fix all the other issues (trim, paint, etc.) Eventually they just subbed the door out for manufacturing and installation. The tile ended up very nice, but then they destroyed a large portion of it to mount shelves and we ended up with a shower that would've undoubtedly leaked unless we demanded it get repaired, which they had to return again to complete.

Nice guys, but they weren’t honest about their capabilities and the craftsmanship was well below expectations given what we paid. To be fair, they provided a discount and were always polite, which we appreciate. They will not be working on our basement bathroom, that is also due a remodel. Proceed at your own risk.

The saga continues…about a month after they left, our shower drain clogged for no apparent reason. Turns out they just washed the extra grout, concrete and such down the drain, which ultimately hardened and clogged it up. Given our aforementioned issues, we didn’t trust them to fix it and hired a pro, who had to use a mechanical snake to unclog it. This alone didn’t warrant an update…well, less than a year later, the caulking they used around the base of the shower started to peel out. Now we get to figure out how to fix that. Which, as most of you probably know, isn’t nearly as easy as it seems.

Great communication and timely service. I highly recommend this team of true professionals!