HVAC reviews in Franktown, Colorado

Outstanding service. We've worked with them on several occasions before and had a great experience, and this time was no different. We had an issue pop up this morning with our aging furnace (33 years old) and it just finally had to be put to pasture. WE'd put bandaids on things for the last few years and it just wasn't financially smart to keep doing that. They helped us find the right furnace for our house, they were timely in installation, and talked us through everything. We will always use CRHA for everything HVAC going forward.

You guys are the best. You are trustworthy, honest and do quality work that you stand behind.

Craig did a fantastic job helping tune up our water heater without pushing us to buy anything we didn’t need to. You can tell he really loves his job, and loves helping people! He carefully explained everything, so that I’d know what he was doing and why, and understood what to look out for. Learned a lot! Would absolutely recommend their services again, and plan to work with them in the future.

I have some a/c problems and reached out to this company. Was able to get someone out same day and the technician was early on a Saturday so kudos for that. My problem is with the estimate and the fact that lube was not used when giving it to me. $1700 for labor and parts which I did not know if that was a deal or not. So I reached out to a friend and showed him the the estimate, come to find out the parts by themselves are under $200, far less than what was quoted to me. I don't mind paying for a mark-up and labor, because I have no clue how to fix it, but a $800 mark-up on parts and the rest in labor is not ethical business practice. Never take the first estimate and shop around. I will not be doing business with this company until their ethics change, if even then.

Great fireplace service from these guys! Got me on the schedule quickly and had everything they needed at the appointment to fix the problem. Showed up on time, professional, and friendly.

Our technician Marcus was amazing and did a great job on our furnace and a/c tune up! I will be recommending Castle Rock Heating & Air to my neighbors in the future.

Great service. Our tech Mario was excellent.

We had a wonderful experience as new customers! Having just moved into our home, I greatly appreciated a thorough explanation of current and even potential future issues. I also highly valued being able to schedule easily online for a next-day appointment. The entire process was smooth and I'd recommend Castle Rock Heating and Air without hesitation.

Reliable,great prices and most important job well done.

I'd give CR Heating and Air 10 Stars if I could. CR Heating & Air is highly responsive and an honest company to deal with. I called after my regular HVAC company did not respond to calls and texts. Our furnace died tonight (Saturday night at 7 p.m., and the temperature is 4 Degrees!).

Even though they could not come out tonight, the young lady I spoke with set up an appointment for 8 am Sunday morning. She asked for more information and was very understanding and helpful. Due to the extreme cold, she suggested I try power-cycling the furnace and it worked to get us through the night! Because of her, we have found a new go-to HVAC firm.

Marcus is the embodiment of great customer service. He explained everything he was doing while having the friendliest demeanor.

I'm very pleased with the service I received for cleaning the ducts in my home. The team was very friendly and answered all my questions patiently. They were considerate of my home and cleaned up everything before they left. I will definitely hire them again!

Tech was on time and professional. Came on short notice to address failed furnace as the temperature dropped. Identified the issue and fixed it. Thank you!

Unfortunately, I have to join with previous customers who were not impressed with their experience here. We had a technician come out to figure out an issue with our furnace. He found that a part needed replaced, and gave us an estimate of how much the part would cost, and the total with his labor. He said the system assumed worst case scenario on the labor, and gave us the total based on that guess. He also said it would be much less, if he did not spend that extra time on the work. When he showed up for the repair (after not showing up in his scheduled window, and calling after that window to reschedule), he spent very little time on that work. But we were still charged the "worst case scenario" amount. I called to discuss this with someone at the office, no one answered the phone, so I left a message. Did not receive a call back at all. Called them back again a week later and was able to discuss the situation.

Even though I feel I was being calm and polite as I tried to understand why we were being charged so much more than we were led to believe, the man I spoke with called me "rude and unreasonable". Now, I understand, they probably get calls like this all the time, and they probably do speak with "rude and unreasonable" folks all the time. I honestly do not feel like I was behaving in a way that should have been called out as such. I was on the verge of tears when I finally hung up. I do not think of myself as someone who is okay with treating other people any less respectfully than I would like to be treated.

He did offer to credit back a portion of the labor. Which I did appreciate. But then he didn't tell me how much he could credit me. He ASKED how much I would like to be credited. I guess my request was too high. Who low-balls a refund request? I think that's when he called me rude and unreasonable.

Anyway, I would have given them 4 stars. The technician we worked with was very friendly, and answered all of our questions. He seemed very knowledgeable. But after the labor charge discrepancy, and the phone call I had, I cannot give them more than 2 stars. I would not recommend.

We have a fireplace that was repaired 2 years ago, but hasn't worked well since. David came out and although the warranty window had passed, he honored a warranty and had our fireplace up & running in no time. Would recommend these guys to anyone.

Markus and Colten were able to quickly diagnose the problem and get it back up and running. They also gave me good solutions on potential upgrades for the current system or getting a full replacement with the correct capacity for the home we are in.
I will be calling these guys for any future HVAC jobs.

The technician was timely, courteous and very helpful. Great company

Had a slight chimney draft issue this winter. I called them in a panic because smoke was backing up into the living room. They came the same day, inspected everything, cleaned the liner, and fixed a blockage I didn’t even know was there. They were so friendly and efficient, I honestly wish I’d called sooner. Problem solved in under 2 hours!

So many contractors to choose from for this type of service, but you'll be best served by Local long-time experts who don't have the large corporate agenda. CR H&A was outstanding in all aspects of appointment, promptness, expertise with the job and other vital information provided during and after the installation for us. Don't waste your time shopping around, just call/use Castle Rock Heating and Air. You won't/can't be sorry. You're welcome.

These guys are the best of the best! They know what they’re doing and are honest about doing it. I highly recommend this team!

The guys were great! Very knowledgeable, friendly, competent. Pricing fair and reasonable.