Goodrich Chimney Services

Excellent worker Tyler was. However, needs to work on his customer skills. seemed a bit unhappy. Not sure what it was but, as a retired utility worker, expect excellent customer service skills and the ability to have great rapport with the customer.

I have never had a company who operates like this one. We were told someone would be at our home between 8-12. At 7:57 we heard the dogs barking and realized Chris was at the door. The door was opened at 8:02 and we saw him get in his truck and drive away. I called the main number immediately and she said she would call him. I got a call back 5 min later saying he had left and was driving down the mountain. Christopher had driven all the way up and turned around and left because we did not hear our door BEFORE he was even scheduled to be there. This is a $30k fireplace project and they couldn’t even follow through on the timing of the appointment! When their guy was right there! I have had some sketchy, weird or problematic construction companies over the years but I have NEVER had a company respond like this. I cannot believe they did not require him to come back when we were right there at 8am. Although this company came recommended by the fireplace company I intend to let them know about this situation.

Tyler was very professional and finished our job quickly. We have used Goodrich for many years and their employees are always helpful and informative.