Pipewise Inc

My experience with this company has been a nightmare. We provided an inspection video showing a break in our sewer line to Pipewise with a request for a quote. The quote seemed fine, so we hired Pipewise to do the job and paid them around $5000. Months later, a subsequent inspection video showed the same break in the sewer line that was in the first video. Somehow the break had not been repaired.

I contacted Pipewise to let them know that the break was not fixed, hoping it was just a mistake that they would make right. To my surprise, they would not accept responsibility. Apparently, since the quote they prepared listed the wrong location for the break in the line, their position was that they were under no obligation to actually fix the break. This seems totally unfair to me, since I had no idea where the break was. I trusted that, as part of preparing the quote, they would correctly identify where the repair would need to be made.

Since Pipewise would not fix the break or give me a refund, I was forced to pay thousands more so that another company could actually fix the break. I genuinely felt Pipewise didn’t do what we hired them for, so I told them I planned to file a claim in small claims court and publish reviews about my experience to warn other people.

Next thing I knew, a lawyer contacted me on behalf of Pipewise. She tried to convince me that going to court would be “messy” and “expensive” and in response to my plan to share my experience to warn others, she repeatedly cautioned me against “doing anything to intentionally harm Pipewise’s business reputation.” I took this as a threat that Pipewise would try to sue me if I published an online review about my experience. I guess I’ll find out.

I’ve pleaded with the lawyer to try to convince Pipewise to do the right thing. I even got another video of the sewer to show more clearly that the break in the original video wasn’t repaired. Unfortunately they don’t seem interested in making things right. They haven’t offered a single dollar to resolve this, despite my basically having to pay twice to have the sewer break fixed. I know I should take them to small claims court, but at this point I don’t want to have anything more to do with them.

Needless to say, I would not recommend doing business with this company. I noticed at least one other review on the BBB site of someone with a similar negative experience, which made me wish I had done a little more research before deciding to go with Pipewise.

This company performed a sewer line repair break for us, and I thought they did a good job. They performed the work on schedule, and the foreman was good about fixing and clearing some parts at the main line that were also blocked. They came back in a few days after letting the dirt settle and poured/patched the concrete. I didn't have to remind them to come back which was great. I thought the price was very reasonable.

I just went under contract with my buyer and needed a sewer line quote per my inspection. Marty was very responsive to my request. His bid was fair and precise. I recommend Pipewise! Thank you Marty!