American Heat Cool

Paul and his team are true professionals. Highly recommend.

Fast, efficient, friendly, these guys get the job done right! Thank you American Heat Cool for great service.

To start, I’d like to point out that I have never felt this mistreated by any contractor, and we (my husband and I) have owned, rented, purchased/sold over 15 homes in the last 10 years – with a ton of experience with trades and contractors. We had a few pleasant experiences with Paul and his team, so we used his company again on a large project – nearly a $20,000 job. We have had nothing but issues with our system since it was installed. The A/C was installed, and Paul was onsite during install, in late April and when we turned the unit on in June it just didn’t seem to work right. After asking Paul to visit the unit REPEATEDLY he continued to put us off saying we were probably just “running it too hard”. As he ignored our requests we tried many different things to keep temperatures at a stable level, Paul also suggested changing the thermostat, which we also did. His (unsuccessful) suggestions led on for about 7 weeks. After our house had been hot (78 degrees +) for a few weeks he finally sent a team out to troubleshoot the unit in-person. Come to find out, they never charged the A/C unit when they installed it!!! It had been trying to run on ¼ of the needed Freon the entire time and likely added several years to the unit’s life as a result of it being overworked so badly. His team charged the unit and it worked fine the rest of the summer. Now to this year, the fan motor isn’t working. In an attempt not to bug Paul, who we figured would ignore us (and he is) we troubleshot the problem ourselves, buying and installing a capacitor. Unfortunately, this didn’t solve the issue, so we scheduled a service call with American Heat Cool. They were to come out the next day, to no surprise, they cancelled within the last 20 minutes of the appointment window due to an “emergency”. We rescheduled for the next business day and guess what…they no called and no showed. The weather wasn’t great this day, which I know will be his excuse if he ever responds to our voicemails, calls, texts or emails, but it is completely unacceptable for a business owner to no show, no call – especially since this was the second time in less than 4 days. Since our initial no-charge issue our scheduled appointments have been canceled or no-shows at least 5 times. Meanwhile two other HVAC techs/owners told me that with the issues we have had, and the charge not being done correctly putting countless years on our brand-new units – aging them much faster than typical, that we should get a complete reinstall on both the furnace and A/C. The other HVAC companies suggested I have the furnace (which now has rust on it and the floor beneath it from the A/C working too hard without Freon) and the A/C unit replaced completely…. UNDER WARRANTY! With how we have been treated by Paul specifically I will never recommend him again. It is unfortunate for us that our units were installed by him and under warranty though his company – especially because he refuses to do the right thing; we have now paid $500 for a different company to replace the fan motor. Save yourself the heartache, countless wasted hours and frustrations and use a different company for all your HVAC needs. I wouldn’t trust anything that Paul says after this experience!