Plumbing Northglenn | 911 Rooter

I recently had one of the absolute worst experiences with two others companies to get our water heater replaced. After two days of these other companies dropping new water heaters on our driveway and trying to charge us 5000$ to replace, I found myself on the phone with 911 rooter and plumbing. I initially accidentally called 911 rooter because I was attempting to call and complain to one of the other horrible companies about the service they were providing and Angela was so nice that she let me finish my rant about Roto Rooter before clarifying whether I called the correct company, of which I didn’t. Regardless of how upset I was and the fact that she had nothing to do with my misery, she listened and attempted to help me in anyway she could. After eventually firing the other two companies and not having hot water for almost 3 days I called 911 rooter and plumbing back. Within just a few hours of that call they solved ALL of the problems and had hot water back in our house (the entire time they communicated information and updates, provided financing resources, and were honest in what they were telling us throughout the entire experience with them). It was such a great experience from start to finish working with them and truly at that point felt like a divine intervention that I gave them a hug for coming to help and fix the mess that was left by the other two companies. These people are amazing and an honest and hard working team. I never knew how different companies were for plumbing and other house issues until I had this experience. They are now our people for life after this!

I called on a Friday night due to a mishap while installing a new faucet. We had cross threaded the supply line to the faucet and it wouldn't secure tightly enough to not leak. They charged $150 for an emergency call (I was okay with that) and arrived on Sat. I knew I needed to switch out the supply line but I didn't know how. The plumber said it would cost about $1000 (!!!) and he would have to likely tear into the wall. He didn't even say there was anything wrong other than the cross threaded supply line. I showed him the door and called my father. He found a YouTube video on how to switch my supply line and it only cost $15 for the part. Once we had the part it took us about 20 min to fix it. Think twice about using this company! Either they don't know what they are doing or they are purposefully overcharging customers.

Thomas was a very professional in his customer service approach. He was able to run the diagnostic and troubleshoot the where the pipe was frozen quickly. I have no concerns with the services, the employees, or the solutions for preventative actions.
This is my only draw Overall experience was great!

However, I believe pricing should be estimated to the minute taken to fully return services. In the circumstances of frozen waterpipes, the first hour is expensive and you may not need a full hour.