Hardcastle Home Services

We had a maintenance check done on our old furnace and found several things that needed to be fixed. We got a quote for a new one and decide to go with new. They were working in our area and were able to come the next day to install the new one. Very pleased with how friendly, efficient and professional everyone one was. Highly recommend Hardcastle for any service, repairs or new installation.

My Furnace Experience

A few weeks ago my furnace stopped working (mostly). It would work for a day or two then stop for a day, then work again, etc. I Googled issues and many things came up for why it could happen. I called Hardcastle Home Services and explained my situation. Literally, there was a technician at my house in less than 30 minutes. My furnace was 32 years old. Tyler (the technician) spent a lot of time checking things out, explaining to me the various issues he was observing, oil leaking, burned resistors, rust, corrosion, etc. All things you expect with a 32 year-old furnace. Then we discussed repair costs versus the cost of new furnaces. It was time for a new furnace.

Tyler told me they could have a new furnace up and running in my house in 24-48 hours!! Well, it turns out, the day I was scheduled for the install, it snowed 26 inches at my house!!!! I truly expected a call to cancel. Nope. At 10:00am sharp, to my amazement, my doorbell rang. There stood Hayden and Ryan with smiles on their faces. They came in spite of the weather. After a quick review of the furnace situation and what they were facing for the install, Hayden says “Hey, you got any snow shovels? We need to shovel your driveway to get the truck in to unload the new furnace!!!”

Folks, THAT is service. So the three of us got to work on 26 inches of snow. After clearing a path, the install began. Several “complications” came up during the install that were related to how my furnace was initially installed in a small closet. Hayden and Ryan worked through these issues easily. After about two and a half hours, the satisfying feeling of heat entered my home again.

I could go on forever and not finish saying all the good things I could say about my experience with Hardcastle Home Services. From the people answering the phones, to scheduling, to diagnosis, to installation and follow up, I am VERY satisfied. I would HIGHLY recommend Hardcastle Home Services to anyone looking for quality local service.

Hardcastle was very helpful in scheduling service including sending text and email reminders. They even sent pic and bio of service tech! Travis called before leaving office si I knew exactly when he would arrive. He was friendly and competent: he completed the service quickly but thoroughly and answered my questions. Overall a great experience. I highly recommend them for heating service.