Home Services reviews in Tolland, Connecticut

Edit: I updated my review from one to two stars as the owner reached out and offered to compensate me for the damage to the garden (reducing my total bill to $400 from $750 after I provided a cost estimate for purchasing 50 mature plants). I am leaving the full review intact because this was my actual experience. Initially I planned on updating this to three stars, but the owner asked me several times to delete the review which made me feel pressured and I didn't feel was appropriate.

I met the owner and he seemed super nice and I was excited to throw a lot of business his way. He said I’d be on the schedule “next week” (a week ago). Thursday (this week) comes around and I haven’t heard from him so I reached out. He says he can come today (3 hours notice). I said I was in meetings all day but we had covered what I needed done (leaf cleanup) and I warned to be sure to be careful with the back gate because I have rescue dogs that are a flight risk and the back gate is held on with wire (it’s there to gain access to the woods and to let equipment out the back so it works for what it’s there for - and keeps the dogs secure). I said I’d tackle the garden myself because I have a ton of perennials, rose bushes, and a huge long established strawberry patch cascading over several large (6ft) boxes. Initially I had said I’d take the day off when they came to work so I could do the garden while they did the yard. Because I never heard back and couldn’t make a time off plan, that couldn’t happen - so basically the agreement was “leaf blower that area only because I wanted to take care to clear it myself”. I get out of work and head to the back gate to make sure it was safe (I wanted to check before letting the dogs out). The gate was just leaning there, unsecured. The wire that held it on was gone. So not only did they leave me with an open gate, but I had no means to re-secure it. I did a makeshift fix with rope and zip ties. I let him know and he doesn’t apologize - just says “we will come fix it tomorrow”. Then I go check the garden because now I’m concerned. They RAKED UP my entire strawberry patch. They destroyed years worth of hard work and when I told him, he offers to go to Garden Barn. He didn’t ask how many plants were there or what the extent of the damage was. He doesn’t say sorry. He says “they’ll be different but I can get them”.

The lack of apology or acknowledgement that there were two pretty impactful mistakes is why I’m giving them a crummy review. There’s a way to run a business. Not acknowledging your clear failures isn’t it. I’m sad I lost so many years of hard work. Needless to say I reached out and declined them coming back to fix the fence or bring new growth berries. I said I’d cut my losses and I wish him luck.

Just so this isn’t ALL negative, the owner is a very nice person - I enjoyed chatting with him and hearing his career history (fascinating).
10/10 as a human - 4/10 as a landscape business owner.

Pro: They did blow the leaves and clear sticks and debris efficiently so it wasn’t a TOTAL loss
Con: Damaging my property and the lack of any meaningful reaction to my legitimate concerns was UNDERWHELMING to say the least.

Edit 1: After I messaged to cancel my follow up appointment and asking if he knew where the waste from the garden was disposed of so I could go try to salvage whatever plants I could, he did send an apology.
“I'm sorry about the garden. I will find out what happened tomorrow. Hopefully we can recover the plants.”
I cancelled my appointment, but his message made it seem like he didn’t accept that. I will be replying telling him I’ll tackle it on my own from here.

Awesome

Recapped my old stone stairs. They did very good work and it was affordable!

True to their word and great work! Friendly workers! Would recommend

Great work installing rock and a nice stone border next to my driveway. Highly recommended.

Not much else to say other than fantastic. These guys went above and beyond from concept to execution. Thank you for all your hard work and dedication - I have many more referrals coming your way!

Derek and Sean did an amazing job refurbishing our brick walkway. Highly recommend.

This company knows what they are doing!! I refer them to people all the time for restorations and any paver hardscape job. You will be totally satisfied with the service and dedication.

Derek and Sean were great to work with! Very professional, very responsive, showed up when they said they would and did a beautiful job! Would highly recommend them!!!

This start up has the right idea. Every thing they said would be done was accomplished! On time Keep up the good work. Thanks so much. The walk way was in front of my elderly Mothers condominium with trip hazards and deep spaces with many weeds. Looks brand new, nice and smooth.

I had no idea my worn patio could look so good! These guys cleaned, leveled and filled my patio and front walk and I couldn’t be more pleased. They were polite, on time, reasonably priced and crazy talented.

Excellent experience with Derek and his crew. Communication from the start and throughout the process was excellent and the results are beautiful. Highly recommend!!

These guys are awesome. Absolutely no reservations about recommending them to revitalize your pavers. Night and day difference- pavers were dirty and wildly uneven…they now look like new. Communication was frequent/timely and workers were on time, respectful, and very neat.

Stone Creek brought my paver walkways and patio back to life. Very impressed with the results and crew from start to finish. Provided a detailed quote and walked through exactly the work that would be performed. Constant communication and very responsive to questions/emails. Would definitely recommend their services!

Quality of the workmanship was outstanding. Working with Sean and Derek was a pleasure, excellent communication throughout the project. Our 20 year old patio looks better than the day it was initially installed! We highly recommend Stone Creek Hardscape.

Stone Creek replaced my front steps and did an awesome job. The stone work was perfect.
They did everything they said they were going to do and more.
The 3D rendering of what the job would look like before the job began was a nice touch.
It made it easy to say go ahead with the job.
Very fair with their pricing too.
They cleaned up nicely.
You won’t regret having Stone Creek do work for you.

Stone Creek Hardscape recently finished up refurbishing my paver block patio, walkways, and a separate landscaping project. Derek and his team were awesome to work with, very communicative and they take the time to understand their customer's needs. I would highly recommend them and when you see how nice your hardscape looks after they are done you'll be all smiles. Thank you again for your high quality work and I'm 100% satisfied.

Nothing but great things to say about Derek and the team at Stone Creek!!! From start to finish, their work is high quality. Derek kept me informed throughout the process, even when challenged by weather causing a change to original plans. One of the most important things they do is focus on Customer Service & Satisfaction. Throughout the restoration they worked with me, wanting to make sure I was aware of things they were finding and options to correct issues during the entire restoration process. After 15+ years of neglect, my large patio and seating wall with firepit looks brand new. Thanks Derek and team, you have a customer for life now.

Derek & Sean rebuilt our stone mailbox after it was destroyed by a motor vehicle during the summer. Highly recommend. Thank you. Ann & Bob, South Windsor

They made my 15 yr old paver walkway look as good as on the day it was initially installed!
They call back, show up as agreed and work until the job is done.
I would highly recommend you give them a call if you need this type of work done.

Stone Creek did a great job on my front walk. I was very impressed with how quickly they worked. Communication was strong and I knew each day what was going on and what to expect. Would definitely recommend them.