Plumbing reviews in Vernon, Connecticut

Prompt and professional service. Installation of a new heater was quick and of a high quality.

I called and asked about getting a hybrid water heater installed, and he immediately said he wasn't interested in the job with no questions or more info. What exactly do they do then?

Prompt, extremely knowledgeable, friendly, and very responsive. I highly recommend using Mark for all your water heater/pump needs.

Mark gave excellent customer service. He got here early and he was in and out quickly. He even explained everything he did in a way I could understand. Top notch work!

My water heater broke and I called multiple service providers over a weekend. Water heater medic responded right away and calmed me, and started taking care of things right away Monday morning. Quick, dependable service. Thank you!

Skip this guy and move on to the next plumber.

Didn't do research on warranty coverage on a unit he installed himself and billed unnecessarily for services done after WE did his legwork. He also had a terrible attitude with his customer when questioned. Shady shady shady!

Mark went above and beyond with his support. His prices are extremely competitive; I obtained numerous quotes and he was the best price. He genuinely wants what’s best for you and I’d recommend to anyone.

Water heater broke late on a Thursday. Having big party at the house on Saturday. Left an after hours message expecting a call the next day but Mark responded to my message Thursday night and by Friday afternoon had the water heater replaced at a very competitive price. Quality job, clean, thorough.

I didn't know any good plumbers in my area so I looked to Home Advisor for help. I chose Mark the Water Heater Medic. He was flexable with his schedule, Professional and Knowlegable. Removed my old water heater and Installed my new one. Great Job.

Replaced my hot water heater with no issues. I had assumed that replacing was the only option as it was a 10 year old water heater with a 6 year warranty, so I guess we got what we could out of the old one. Mark also told me that the plumbing exhaust pipe was not in compliance with code -- taking his word, but no reason not to doubt him on that. Can't really tell how they compared in price -- all others that I called wanted to come over for an estimate, and then tell you the price. Mark was the only one who gave me a ballpark figure over the phone and stuck with it for actual job. I could likely have found someone who could do it for a little less, but probably with a little more angst to go with that. So all in all, I would recommend Water Heater Medic.

Mark the owner was on time and very professional. Mark and his partner were quick and kept the area nice and clean upon completion. After installation Mark went over my new gas water heater with me. He showed me how it works, what the buttons are used for, what the codes represent (if it flashes any) and if I need to service it I can call them directly. Mark even showed me where my main water valve was and showed me how to turn it off in the event of a pipe bursting. My water heater is great quality (A.O. Smith Commercial Use). I'm very happy with the service and my purchase. I also appreciated that the company takes a portion of the proceeds and donates it to my choice of charity. That was a very nice touch. I would highly recommend this company and want to thank Mark!

Wow - what a great decision it was to go with Water Heater Medic. After my friends 12 year old water heater burst creating a mess, I realized I should proactively replace mine before I suffered the same fate as mine was about the same age.
From initial contact to final installation, it was one of the smoothest experiences I have had. I spoke with the owner (Mark) initially and he was informative, helpful and listened patiently to my questions and any concerns. His recommendation was great and his installation was flawless and quick. His pricing was also very reasonable. If you need a water heater, look no further, this is who you want to call.
Water heater installed: AO Smith 50 gallon propane tank heater with power vent. Model: GPVT50. Love it so far. Much quieter than old one too.

Mark from Water Heater Medic did an outstanding job. From the first phone call to determine the price to setting up my appointment to the actual installation, everything was terrific. After determining that my water heater replacement/installation in the basement would not be a complicated one (e.g., no stairs, no tight spaces), he gave me a bit of a discount. The final price he quoted me was lower than everyone else. (I would say much lower because I don't want to give the impression that his price was suspiciously cheap in exchange for shoddy work. His work was in fact excellent and an outstanding value.) Setting the appointment was quick and painless. Mark worked around my busy schedule, which I very much appreciated. During the installation, Mark kept me informed of what he was doing. The whole process only took about an hour and he left my home just as clean as it was before he arrived. I will use Water Heater Medic for all of my future water heater needs and would definitely recommend them.

Oniel went above and beyond, he was very helpful and respectful!!

We were dealing with quite a basement fiasco as foul water was spilling out of the septic drain pipe onto the floor. It was Sunday afternoon, so wasn't hopeful that we'd find a plumber at all, and if we did it would be very expensive. Tried Roto Rooter for the first time. Very courteous lady on call center, asked the right questions and, within 5 minutes, another person called to confirm information and directions to the house. Then, an hour later, Shawn arrived with a helpful attitude, the right equipment and insights into what might be causing the blockage. Barely an hour later, the pipe was clear, he and I tested drainage success. And that was it. Cost was fair for the combination of work quality, speed and weekend timing of the repair. Glad I made the call...

Mike and Josh were amazing! They came out on a Sunday and saved our day. They saved us $600 by being honest and fixing our issue the most cost effective way. We will have them back anytime!

Carl was a pleasure to work with. He was kind, efficient, thorough & professional.

Tech Andy was great. Arrived on time, very personable, explained work to be done and expense. Got right to it and had issue resolved in an hour after having to do 3 passes with extra snake.

The kindest, most helpful person who was so incredibly genuine and solved our plumbing issues in minutes. A wonderful human being

John was one of the most knowledgeable and professional contractors I have ever used and I am 75 years old. I honestly could not be more satisfied with his demeanor and workmanship. Thank you John!!

Thanks to Orlando, the technician, for help clearing my sink pipe. He was very insightful on the issue and informative on resolution. I appreciated his time and providing educational advice on our home plumping (considering we are new home owners). Thanks Orlando and thanks Roto Rooter for help providing the service.