Aiello Home Services- Plumbing, Heating, AC, Electrical & Drain Cleaning

Had a spoon get stuck in the sink disposal unit. Service person came out and quickly eliminated the problem. He was courteous and efficient. Totally pleased with Aiello.

A toilet in my house needed repair, the flow was not working properly. My wife made an attempt to do the repair on her own which did not end with the appropriate outcome. In an ask to have a professional job done. I spoke with my wife about calling a company. She called Aiello which they came out a few days after the toilet was shut off. The gentleman who came to do the job stated everything was fine. A few days later I noted there was a small amount of water on the floor. In actuality there was a slow bleed from the seals that this gentleman placed that had been leaking onto my floor and damaged the bathroom flooring below from being soaked and saturated in water. Upon calling the company they made no emergent effort to come out and fix their mistakes. It was very clear if you looked underneath that the bolts had not been done with appropriate seals and they were leaking for days. They only gave me the option of another day when a family member was home the entire day of being"first call". Safe to say I had to go another 3 days with my house being down toilet. When the person arrived to fix the problem, it was the same person that had come the first time. He readjusted everything and ensured it was fixed, low and behold 10 minutes later my wife called him to return. The same person realized he had put on broken pieces and did the appropriate seals that were needed for underneath.

After all was said and done, the job is finally finished. Although now my toilet does phantom flushes all the time. And I can't for the life of me figure it out, sadly I don't do plumbing.

So some of the take home from this is that the company themselves does not care about the customer to help in an emergent or time constrained manner when they have made a mistake. They also made no effort to help address the fact that them leaving me with a water leak caused flooring damage in my home. And oh yeah I forgot to mention this part, THEY CHARGED MY WIFE NEARLY $800 TO DO A LESS THAN 1 HOUR JOB FOR A $25 PART. YES NEARLY $800. That was one of the most absurd things I had ever heard and I was shocked. My wife even said yes to paying it but by the time I was home it had already happened. No company in the state of Connecticut charges that much for the inner guts working of a toilet for a replacement. At the same time, the gentleman tried to get my wife to buy an entire new toilet for an additional $500. He tried to have her get a new toilet installation costing nearly $1,400 after taxes. Absolutely absurd and I will never recommend the company Aiello to anyone.

Our service Tech, Carlos was outstanding. Very professional and personable. He knew exactly how to fit our kitchen sink drain blockage and did so very neatly. Very satisfied with Carlos quick response and performance.