Reviews of local pros in New Castle, Delaware

Montrell Busbee and Vincent did a great and thorough job installing our replacement water heater. Montrell explained everything in detail and what they will be doing during the install. When they were done, Montrell reviewed all the new equipment and how it works and explained what the warranty covered. A very professional install.

Justin Harris Williams was the plumber who came and checked our house over our pipes. He found a leak in our basement and also did a check for further leaks after our pipes thawed we got lucky and didn't have any pipes burst when they thawed. He took time to answer my questions about ways to prevent the issue and addressed all the concerns I had. Thank you very much for the piece of mind.

I do NOT recommend! Their lack of communication and failure to respond to multiple messages while we sit here on day 3 without heat is ridiculous.
It started well enough. When we phoned about our heat being out on Monday 11/17, they were nice and responsive. Then it turns out they don’t have the part they need to fix our heater.
The service repair person had us pay a 50% deposit and told us that the part would be in the next morning. We would get a call and it would be installed first thing. Not ideal, but without another choice, we paid the money, bundled up for a cold night and waited for morning.

Morning came…and went. Nothing. No phone calls. No updates. Nothing. We phoned to get an update. We were transferred to leave a message. Hours more go by. Still no updates, no response and most importantly, NO HEAT! So we attempt to contact them through their online chat hoping for better results and some sort of update. Eventually I am told someone will call me back with information through the online chat. It was now the afternoon of Tuesday 11/18. Still no updates, no heat and they have my 50% deposit so I’m stuck dealing with them rather than getting a more capable and responsive company to fix my heater.
Later that day, we finally get a reply from someone. They tell us that they don’t have the part and say it will be in tomorrow morning. I feel like I heard this before. Oh right, because I did, yesterday!
I ask what does “morning” mean. As now I’m looking at another cold night and rearranging my schedule another day and waiting around for the repair person. She tells me they open at 8am. The repair person will get the part first thing and give us a call on their way to install. It will be “first thing in the morning”. Well here it is, after 9am. Still no updates and still no heat!

Please do yourself a favor and stay away from Harris. I am sure there are many other reputable HVAC repair companies out there. I do not want you to suffer with cold and lack of responsiveness like I have!

Tyleek was absolutely amazing, friendly, knowledgeable and helpful. He thoroughly explained the issues we were having, what steps needed to be done to fix it and also any alternative to save money since it was an expensive fix. 100% would recommend.

Chris Moles performed an extensive electrical inspection & evaluation of my entire house from meter to outlets. Although no major problems were found, I appreciate that he was able to offer his suggestions in order to make my home safer and bring my property into compliance with code. I will certainly ask for him when I am ready to move on these upgrades.

Thank you so much for your service Harris PHA&E in fixing my patio lights. The Electrician Mr Chris Barrile was extremely professional. He explained everything and was able to complete the work within the time frame. I would definitely recommend this company to my Family and Friends.

My technician (Drew)was professional, thorough and informative in troubleshooting my furnace issues. Smooth experience for an anxious first time homeowner!

I question the honesty of the technicians, the salesmen, and management. Sold me a repair to my furnace that cost close to $4k, took a week to do the repair after initially saying repair would be done within 3 days. The fix I was sold was not compatible with my furnace so had to purchase a new furnace. Salesman had poor attitude because I requested a credit toward purchase of new furnace for the repair that did not work. I was provided with credit. Salesman wrote up invoice / contract with cost of furnace. When furnace was installed I received a printed invoice that showed cost of furnace exactly $1000 less. I found this questionable and shady. Called and talked to billing manager multiple times. Was told a lot of different stories. One story was that it was a $1k restocking fee. Really? Also told it was their error and would get a credit, then told the second invoice had a typo. Would never ever recommend this company to anyone. Not trustworthy and clearly technicians aren’t totally knowledgeable. Find another company for your HVAC needs.

Matt was a great tech. He went over all of the issues we were having with are system and explained everything that needed to happen with my systems after doing maintenance. He took care of issues that needed to be handled by his company and explained other issues that needed to be handled by another company. I feel like every time Harris pluming & heating sends a tech out, they are very knowledgeable they always give us the best information on how to keep are system running its best and how to maintain it.

Mike was very nice he called me let me know what time he was coming he actually got here five minutes early. He was he went over everything that had to be done to the furnace and he also went over the prices with me very nice very polite and I’d recommend them again if if I need them to come out, I would hope it would be him again and thank you very much.

Poor communication and unprofessional scheduling experience in Bear, Delaware. When you schedule an appointment, there is no text message or any booking confirmation sent.

I called in the morning to confirm the technician’s arrival time, but they could not provide an exact time or even a reasonable time window-only “afternoon”.
I can’t stay home all day waiting without a clear timeframe, so I called to cancel. The dispatcher simply said “OK” without trying to communicate, reschedule, or offer any solution.

Overall, very disappointing customer service and lack of communication.

The service technician, Mr. Royce Cox, was an excellent person to work with this afternoon. He was thorough and detailed in his assessment of the electrical problems we had and gave very detailed recommendations for service needed. He set up a time convenient to us to begin work to correct our problems. Great job!

Giovanni Maldonado was excellent towards customer services and professionalism on time, communicate very well about job,and clean up area after job..Highly recommend Harris Plumbing, Heating, Air & Electrical. Especially with technicians like Giovanni.

If you want a professional to do the job right the first time, show up when they say they will and not leave garbage in your yard for weeks on end after you pay $250 for them to remove it, Harris isn't the place. Terrible experience start to finish. I've tried to get someone back to fix the sink that they installed over a week ago that is leaking in multiple places and not only have they not apologized once, they have repeatedly cancelled on me and the sink that I paid thousands of dollars to be installed is still leaking.

Same day service to replace all smoke detectors in our house. Andrew (Drew) was friendly & concise in his work. Highly recommend.

We were in a bit of a panic when we woke up on the coldest day (so far) of the year with the central heating blowing cold air. We called a few places and Harris was the first to be able to send someone out. Less than an hour later, Drew arrived. He quickly assessed the system, made a diagnosis and reviewed options with us. Another 45 minutes later and he was installing the parts needed to fire the furnace back up. Drew was courteous, informative and did a fantastic job quickly restoring our system.

The Tech was very professional and arrived in a timely manner. Mr. Bryan Peacock fixed the issue as well as offering tips and tricks to prolong the life of my water heater. My wife and I, we are very satisfied with Harris Plumbing, Heating, and Electrical. We will be continuing to use this service provider.

So today, I had the pleasure of having Greg Smith out. He is an electrician with Harris Services and I had spoken with him yesterday to outline all the jobs I want done in my home electrically speaking and there were quite a few so he took a partial payment yesterday and I paid the rest today after the services were done so far I am very pleased with everything he did. I will try to attach photos as well, but he changed out three electrical outlets so that they would be properly grounded he installed two updated vents for the restrooms and he noticed and advised to change out the old smoke detectors, which only had smoke detecting ability. They did not have the carbon monoxide detecting Ability so he put in four new ones and I got all that done in one day. I’m very pleased. Also, he was very respectful and polite and we enjoyed having him in our home.5 Stars ⭐️⭐️⭐️⭐️⭐️🙂

Bryan Peacock went above and beyond for our plumbing project of relocating our laundry room from the basement to the second floor. He provided explanations for what he was doing and made sure everything was done right. I would highly recommend having Bryan for your plumbing needs!
I had. Bryan back again to add plumbing for a laundry room sink! The work is so clean. I will call and ask for him specifically next time I need any plumbing!

Harris was great, and their Tech Tyler was great and very knowledgeable with my old furnace system; he had the parts and had me back up and firing in about 1.5hr.

I had never worked with Harris before...I called them at around 630 after hours Wednesday night, and they were at my house 830 Thursday morning....I recxomend Harris. 👍🏾

Harris has been our go to for plumbing, HVAC and electrical. Today Montrell Busbee was our technician, and we were very pleased with the service. Montrell explained service and some background on the tankless water hear itself before getting started. The service was performed quickly and confidently. We will continue to use Harris in the future.