Fence Contractor reviews across the US

It's painful to leave a three-star review and I've thought long and hard about doing so. But companies have to live with the work they do and the decisions they make, and future customers deserve an honest take from fellow homeowners. Ultimately, I give Index three stars because:

- They sent out a crew that had never worked for them before. This made me feel like a guinea pig. The crew's work quality was so-so and the attention to detail was substandard. The job was supposed to take one day. It took two and the crew finished after it was fully dark on the second day. The crew was one young guy who did 80 percent of the work, one older gentleman who was operating at roughly quarter-speed, and the young guy's very pregnant wife who pitched in as well (which was a bit uncomfortable).

- Part of the fence was built flush with a small tree that was growing into the fence itself. That section of the fence was bowing inward mere days after installation. I had to make relief cuts in the tree just to relieve the pressure. Sloppy.

- There was an immense amount of debris left behind, mostly leftover chunks of concrete. I cleaned up 90 percent of it myself. Took me the better part of an hour. The posthole cement was sloppily poured on many posts ... jagged, unsightly, and obviously not something I can fix on my own. Sloppy.

- The gate was poorly built. It stopped latching cleanly after a week or so, and I had to request someone come back out and address it. The whole thing remains flimsy to this day, and now roughly nine months later, I have to wrestle the gate to get it latched. It's visibly out of true. I'm resigned to the reality that I may need to replace the entire gate at some point.

- I noticed a couple of boards beginning to warp after 3-4 months. The company declined to replace them. After all the other issues, it would've been good will on their part to replace them. Alas.

- I give three stars, and not two, because the company was responsive in general. They sent out a company rep to check out my concerns in person. But there were simply so many smaller issues that I wound up pressing for resolution only on the most important ones. Index did resolve several issues, but it seemed clear they were prepared to only go so far, leaving me with a job that felt 97 percent complete. I don't think my expectations for a fence were unrealistic. This particular crew just did mediocre work and ignored some obvious details, and it was pretty disappointing after coughing up $4K for the job.

I suspect your mileage will vary based on the crew you are assigned. Given that Index apparently farms out its jobs to a network of subcontractors, make sure you ask lots of questions about the crew you're getting (experience level, how many jobs done for Index, etc.). You may get a better result than I did.

We had an great experience with Index Fence. They were extremely responsive and helpful throughout multiple rounds of review and questions from our HOA for us to get final approval. They handled the paperwork needed to get the permit from the City of Raleigh. Installation of the fence took only one day from start to finish. We would highly recommend Index Fence. Our Golden is also very happy with his backyard :)

Miguel, Stephen, James, Manny and the fence installers at Index Fence Inc installed a 6’ black chain link fence around our back yard and core drilled in concrete an aluminum fence around swimming pool. These guys are reasonably priced, professional and very friendly. They showed up to work every morning and worked all day. They went above and beyond cleaning up after the project was complete. They do superior work and I highly recommend them.

Moving, and all the things that come with setting up a new home, can be TOUGH! Having Index Fence install a fence at my new home was the EASIEST! Everyone involved in this process was a pleasure to work with, from the owner to the crew that completed the build. They showed up on time, and completed the work more quickly than I thought possible. Not only was their work quick (and the worksite kept tidy) but the fence they built is a stunner. Everything is done WELL. I requested one small adjustment to a gate and they were also responsive to that request as well. Quick, professional, beautiful work AND excellent service AFTER the build??!!!! This company is a rare gem, one of the best service providers I've ever had, from any home build/repair company, EVER. Thank you INDEX FENCE!

We assessed several local fence builders before deciding to move forward with Index Fence Inc. After working with Camden and his team on what we wanted for our property. They provied a detailed map and description of the project including the materials needed and an estimate on timing. We needed to have everything done before the holidays, as our kids were bringing their dogs to visit us. The Index Fence team were able to readjust their schedule and provide us with a quality instalation in time for the holidays. They were a pleasure to work with.

Index Fence did an amazing job! From start to finish, the process was smooth and professional. The team showed up on time, worked efficiently, and paid attention to every detail. My new fence looks incredible — strong, clean, and exactly what I wanted. They were upfront about pricing, answered all my questions, and made sure I was happy before finishing. If you need a reliable fencing company that delivers quality work, I highly recommend Index Fence!

My experience with index fence is overall ambivalent but leans negative. Index was on par with two other quotes we received, as such price was not a consideration. That said, I wonder if materials from the other contractors would have been better.

From initial consult to communications with the office, I give 4-5 stars. It’s always prompt and professional, my poor rating is quality of the actual build and materials.

On initial quote we were told the planks come prefinished from the factory and wouldn’t need treatment for 1-2 years, but within 6 months we had significant warping and cracking on a large portion of boards and several posts leaning. We were told it was because we didn’t treat with any stain or sealant.

Index came out and replaced everything that was warped and leaning, however it took 4 months and 3 visits from initial inquiry to final repair, delaying when we could then stain and seal everything. There are already several *newly replaced* boards warping and cracking so I have significant doubts that this fence will last even 5 years.

As for the build, the gates are always sagging (I’ve never seen an ‘A’ brace on a gate before and am not confident it offers the counter balance a cross brace does). There are random 2x4s attached to some posts, the gate construction doesn’t look professional with random fill and trim pieces, some boards are spaced inconsistently and do not maintain a straight line. Maybe it was just not the right material for a horizontal fence.

Overall I appreciate their service and willingness to come back (materials and construction are under warranty) but I really wasn’t expecting to have to, let alone multiple times in the span of the first year.

We first hired Miguel at Index Fence to build a fenced area for our dogs and the experience was amazing. Because of that experience we asked him to come back and do a terrace project. He delivered the same level of care, craftsmanship, and professionalism! We highly recommend Index Fence for any fence project!

I recently had a 6’ privacy fence installed by Index Fencing, and I couldn’t be happier! From start to finish, everything went super smoothly. The salesstaff were quick to respond, the permit process was handled for me, utilities were marked without a hitch, and the installation was right on schedule.

The crew that came out worked hard and managed to get the entire fence done in just one day. They even used the extra dirt from the post holes to grade my backyard before leaving — which was such a nice surprise!

The fence looks amazing, and the whole experience was stress-free from beginning to end. I’d absolutely recommend Index Fencing to anyone looking for a great company that does quality work and truly cares about their customers.

Bill did an incredible job with our fence. He added a partial privacy fence and repaired our chained link fence. He was very thorough and conscientious. I would definitely recommend Linear Fence for all your fencing needs. We are beyond happy with his work.

Excellent job. Bill is easy to work with and his work is very nice.

Contractor took deposit and never installed fencing. Had to bring the thief to court

Gave us a qoute the same day I called and the fence was installed 3 weeks later. We are very pleased with the fence.

They did a great job installing our fence. I would highly recommend them

He took $2090 from me and never gave me my Fence court ordered him to pay and he never paid so I think he is a POS I would never use him and I would tell everybody that his company sucks

Loved supporting a family owned business. Bill answered all of our questions and was reasonably priced. They came out on time, did an amazing job and cleaned up well. Very professional.

We have only words of praise to say about Linear Fence and Gate. We talked to several local companies, and Bill and his team were the most responsive, the best price and they had it done in just weeks, instead of months. We were delighted to support this mom-and-pop organization and look forward to our next fence project with Linear Fence. We highly recommend them and their excellent service!

unsatisfactory fence installation experience!
I recently hired Linear Fence LLC to install fence around my pool area in anticipation of pool construction. Unfortunately the experience was far from satisfactory.
the fence was installed too low to the ground. hindering the self-closing gate mechanism. in order to meet inspection requirements, I had to personally address the issue by digging the ground to make the fence gate close properly. when I raised my concerns with the installer who is the owner of Linear Fence, he showed no willingness to rectify the situation without additional payment.
moreover, the promised "commercial grade" aluminum fence turned out to be weaker than expected, with subpar hinges that are commonly found in the cheapest options on market. communication has been a significant issue, as the installer rarely answers calls and refuses to take responsibility for the quality of its work. I strongly advise against hiring LINEAR FENCE! the luck of professionalism, poor workmanship and refusal to address the problem with the gate they installed only 2 weeks ago, make them questionable choice for any project.

This is a phenomenal company to work with. As usual, with any business, there will be unhappy people so take any negative reviews with a grain of salt. This guy is not only very talented, he has extremely fair pricing and top notch workmanship. My fence repair was handled in a timely manner with excellent results!! Great job guys!!

It was amazing how quickly the fence was put up. He was incredibly responsive. He had a great payment plan, and within a week I️ had a fence around my entire yard. You can’t beat that price for the sheer quality and effectiveness of his work. I️ would recommend him to anyone.

We used Bill and his team to install our fence in May 2021. Unfortunately hurricane Ian took out most of it. Bill was able to repair and replace the fence in 1 day. I’m so glad they were able to be the ones to fix it as we were so happy with their work the first time. We are just as happy with it this time! Thanks, Bill!