Fire Damage Restoration reviews across the US

Strong Tower Construction did a complete interior restoration including electrical, all walls, ceilings and floors. Plus complete upgrade and installation of windows and doors. We were very satisfied with the quality and the price

I needed 2 bathrooms renovationed. He came out and gave an estimate. His crew was great. They worked with me on my days available, were always on time, stayed on budget with no surprises. I highly recommend Strong Tower.

Almost 2 years ago part of my roof caught on fire. My neighbors didn’t turn off a cigarette right and there house caught on fire and traveled to my attic. They had left a card on my mailbox and i decided to call to get an idea of what the repairs would be. The fire department told me I would be out for a week. Turned out the fire had damaged allot. ST LLC told me I was going to need new trusses, new waiting, new plumbing since the newer homes plumbing runs through the attic, new ac vents and dry wall. They gave me allot of helpful info. I had tried working with another company and they weren’t willing to work with me for the amount of money my insurance was giving me. And Strong tower said they would so I went back to them. it did take longer then expected, it took about a year but it was worth it. This house was my dad’s American dream so when he passed I took over it and didn’t want to see it go.
Even with all the repairs that needed to be done . They even put new counter tops in my kitchen and both my bathroom. My counters in the kitchen and guest bathroom got damaged while the fire department was trying to turn off the fire. They are nicer then what i had before and they replaced the counter top in my master as well so it could match with the rest of the house and they gave me options to choose from. They also replaced the nobs in the entire house to match with the color scheme I had mentioned to them about. The porch is nicer then the one we had before. They had to take it off for the roof repair. Overall Im very happy with my home and Im happy to be back and enjoying it once again my dogs have there space and it like nothing ever happened. Al post some before pictures of how my home looked when it was damaged.
I recently had to get a water heater and it wasn’t in my budget to get a new one and they helped me find someone to get my water heater replaced as well.

Jose Santana did an amazing job at Prism Specialties! I’m really happy with the service provided. He took great care of my appliances and electronics, and everything was handled professionally and efficiently. The quality of the work was outstanding and you can tell he truly cares about doing a great job. Thank you for the excellent service!

I have used Prism Specialties for years now. Any time that I have referred them to my clients, they have always gone above and beyond to take care of them. They specialize in Contents moving, cleaning and restoration. What sets them apart is that they have trained technicians for textiles, electronics and high end art work. No other company offers this level of expertise. The team that Prism has put together is top notch!

Dio and the whole staff have been very professional.

I would give this company zero stars If possible.

The technician was very detailed, efficient and professional .

After the fire these people came in and took care of everything electronic. Great service, friendly respectful personnel, both in person and on the phone.

Remind your drivers to stop cruising in the left lane holding up traffic

Reached out to management about an issue i had and they immediately addressed it. I was very impressed with how professional and committed to safety they are!

Very professional and timely communication . I was very pleased in how my items were cared for and the condition they were returned . A plus service

Adolfo the service tech came out today on my house after it flooded inside very stressful here going through this
He was very patient and kind
Thank you very much
Very professional

I had an older HP desktop that I was going to give to a friend since it was no longer needed but I wanted to get my files off first. I hadn't utilized or even turned on the computer in approximately a year due to typically using my laptop. But the computer was very important to me and had a lot of old family photos and documents saved on it from over the years. It had data from a previous computer on it as well. So about 8-10 years of data. My desktop had not been backed up. I know, I know. Bad move on my part. To my surprise, when I turned on the computer, it forced me to do a factory reset. It wouldn't allow me to bypass it or close out of it. I did the "fix all" and rebooted several times but kept getting the same prompting. So I proceeded. Once the desktop loaded ALL of my personal files were gone. I was in utter shock! I begin to panic and frantically call around to see if any of my files could be retrieved somehow. I even contacted my company's IT department and several other data retrieval companies from Yelp. Most stated there'd be no way to retrieve the lost data after a factory reset overrode my hard drive. Others stated that it would be too costly of a fee for me to try to retrieve it. I was so upset! I lost my dad in November 2019 and all I could think about was getting my old pictures back or the thought of them being lost forever due to a stupid tech error. THANK GOD for ERS. They didn't promise me any results and I had resolved to "I've lost all my data". But I dropped off my computer anyway; I thought it's worth a try. Stephanie greeted me and was very friendly. I left my computer and was contacted shortly after to confirm exactly what my issue was. Fast forward a few days and I was contacted with the good news of they'll be able to retrieve about 75% of my lost data !!!!!!! I didn't think the news could get any better and then I asked how much it would cost. I was bracing to hear some astronomically high number and then I was told it would be FREE!!!!!! I could barely hold back the tears! I thought this has to be a gimmick, right? So Stephanie called me and explained that the President of the company, Mike, wanted to do a good deed. WHAT?!?!?!? That never happens these days. I was extremely moved by this random act of kindness. I

In summary, I absolutely recommend this company. Why? Because due to their skill-set and expertise they were able to give me back my priceless data files against all odds, everyone that I interacted with was personable and had a sense of humor. And to top it off they demonstrated that there are still kind people in this world :-)

THANK YOU ERS!!!!!!

ERS was hired after a tornado hit our home. They came to our home to remove, test, restore, and store our goods. Our claim took 2 years to settle with the insurance company and about a year to rebuild the home.
ERS demanded payment for our items before they could be returned. Our insurance company paid them via Blackmon Mooring. We then asked for our items to be returned to our home.... our calls were ignored. The receptionist kept applogizing stating that my messages were being passed along to mgmt. Months later the owner Mike Kinney reach out stating that our items were disposed of after 18months and offered a small settlement cost that we could not accept. They still refused to return and or replace our items. I would definitely not trust ERS with ANY resonation projects.

The two ERS technicians who checked out my kitchen appliances after a flood were very competent and conscious of my personal property. They kept me well informed. AND they went above and beyond with asking if they could sweep out behind my refrigerator before they put it back. That is service!

I had to use them to help me move and reset up my
Equipment after the Texas snow storm URI. I was very nervous to relinquish my equipment because that was my livelihood. However, they were very professional the entire time. The time of pick up, the packing and the re-installation. They kept great communication. Nothing was damage and everything was restored properly. Will use them again.

ERS was referred to me after the February freeze and burst pipes in my home. I was quite impressed with the detailed list of my electronics and electrical items checked. Item were cleaned, safely wrapped and clearly labeled when returned. I hope I never need their services again, but will definitely use them again if necessary.

Terrible service, would not recommend. Refused to return items to their proper place, way overpriced. Avoid this company.

Adolfo Polanco was the Prism representative who came to verify damages to 2 TV's and a Refrigerator. Adolfo was very professional, courteous and thorough.

We had damage from broken pipes after the freeze in Feb 2021. ERS removed our large, wall-mounted TV, cleaned and stored it for over a year while we had repairs done. Their workers were on time, professional, careful with our belongings, kind and efficient. The office followed up to be sure we were pleased and were timely in their responses. I fervently hope to never have this level of damage in my house again, but if we do, we'll definitely call ERS.