Heron Home & Outdoor

Good Evening, My name is Charmaine Harrypersad a new returned customer already disappointed with resolving a billing issue. David Augenblick is the consultant who signed me up. He placed a request to have our sod/weeds die as we are planning to replace our sod. The tech that came out treated our lawn instead of killing the sod/weeds. Later the same day David had to request that the tech come out again and done what he should have done in the first place. I was then billed for two services instead of the one I asked for. Since then it has been a struggle to resolve by removing the overdue bill. Please stop any future services and remove overdue bill. I am once again disappointed with your service. Please contact me.

Today Zach did a pest control treatment around the property. He answered all my questions about wasps and took extra care around one suspicious shrub that may have been attracting them. He was conscientious in performing his job and gave good advice regarding the timing of power washing to be scheduled just before a visit with pest control so that the Heron protection can be reapplied. Zach always calls in advance and assures me that he is just a phone call away if I have any questions. Peace of mind- ahhhh!

We needed an inspection and possible critter mitigation in our attic. Not only did Mike come out just a couple days after the initial call, he came out and took care of everything within a week of first contact. After a thorough inspection of the home, he explained my options we decided on a plan. No crazy upselling or anything just a fact based discussion with all my options. Each time he went back to check on the status of everything he kept me updated and communicated his findings. I could not be more pleased with Heron and especially Mike who was professional, personable, proficient, and an absolute pleasure to work with.