Mason Air Conditioning & Heating

We subscribed to Mason’s maintenance membership for AC, plumbing, and electrical at our vacation home, and were pretty disappointed. After each inspection, we kept getting upsell estimates for thousands of dollars.

The last visit was for AC maintenance. The report wasn’t very clear—lots of boxes checked but no detail on what was actually done. When we called, we were assured that the AC lines were drained and the filter was replaced. Five days later, we checked and the filter was very dirty and it was obvious it was not replaced during the maintenance visit.

When we followed up, they first said filter replacement isn’t included. After asking to speak to a supervisor (since this is pretty standard and we even left new filters by the unit), they admitted the technician missed it. But instead of offering any refund for a job that wasn’t complete, they offered a free year of maintenance and asked us not to cancel.

We declined. If they can miss something as basic as replacing a dirty filter, it’s hard for us to trust them with the whole AC system.

If your having A/C issues, I would highly recommend Mason Air out of Clearwater. Here’s why.
We experienced a lack of consistent cooling in one of our units during this recent accelerated heat wave.
Mason sent out one of their tech’s, Luis Calixto Sr.
Luis did a thorough check for any leaks. He didn’t find any but the Freon read was low, about two pounds.
Instead of putting Freon in right away, he said he would come back the next day (yesterday) and recheck the level. He did.
The level registered 10.4 which is where it’s suppose to be and on par with his earlier assessment there were no visible leaks in either the outside unit or air handler.
He did say the likely problem was the TXV coil valve in the air handler, which didn’t properly open at the time he first took Freon reading.
It obviously was working when Luis Sr. did the re-check the next day.
He concurred that nothing need to be done right now, but if it happens again, the TXV valve in air handler should be replaced.
This is a perfect example of why we are steadfast customers of Mason Air out of Clearwater. Honesty and professionalism. Another company tech might just say you need two pounds of Freon, charge us for something we didn’t need, and not even evaluate the real problem.
Luis Sr. came out free of charge. The follow up was on his OWN TIME. He didn’t want to do anything until he double checked the system.
Think about that.
If you do have to get something repaired or replaced, their service fees are fair.
Just a suggestion. Mason Air has given us a confident feeling in doing business.