Mr. Rooter Plumbing of Clearwater

First of all Heather answered the phone. I didn't have to leave a message and wait for anyone to call me back. I live in a mobile home which sometimes hinders cell service. Wen I asked if she could text instead of call to let me know when the tech. would arrive it was no problem. When Nick Waugh arrived he and his partner were quick to point out that the problem was the main line and likely not my reaponsibility. He waited while I called the office and took the number given for a different company who will come to unclog the line. However, the conversation led to the hopeful sale of the mobile home and he stayed almost 45 minutes longer educating me on everything I should or shouldn't do to help repair and sell the home. He had experience with similar properties and he took his time telling me anything he could think of to help me navigate my way through this unfamiliar territory. He was a wealth of information as what to look for on the plumbing when I buy again and what to avoid. I'm confident he could take care of any plumbing need you might have and offer honest and fair feedback if you needed it. I feel really lucky to have called Mr Rooter and met Nick and his partner. They were so kind and respectful. I would not hesitate to use this company and if I were you I would ask for Nick Waigh.

I needed a hose bib replacement for a hose outside. Dude quoted me $1450 for the most simple job could be done in an hour. The ridiculousness of FL contractors is out of this world.

EDIT: I found a plumber to do the work for $195. Stay away from this plumber they are out for your $$$.

I called Mr Rooter to fix the shutoff valve that had broken off the toilet. I had no water in the house and someone was able to make it out that same day. By the time they got out it was late and they told me they'd need to replace the entire line going to the toilet which meant they'd have to come back the next day to finish the job. He tried very hard to convince me to get my entire house re-piped and I said several times that I didn't want that right now and he continued to try to convince me. The following day he came back and went under the house to do the work and now told me it was going to be no option but to repipe the whole house due to most of the piping being poly. At that point he again had to put off the work for the following day, so I still did not have a toilet. Day 3 the crew came out and spent all day repiping the entire house and then the toilet was not flushing properly and the guy heavily implied that it had been damaged before, which it had not been. So he agreed to come out the following day with a part to fix the toilet. They left and I tried to take a shower and while the bath faucet worked, the transition to the shower head would not go. He told me he'd fix that the next day too. He did not come out the next day, although he did refer me to a friend to fix the floor which had water damage, and his friend fixed the toilet while he was doing the floor. So I sent him a message late in the day asking when he was planning to come out and fix my shower. Said he'd send someone out the following day, Day 5. So Day 5 someone else comes out, plays around with the shower for a while, eventually finds a joint that was knocked loose when they were doing the rest of the work and it turns out every time I was trying to switch the water from faucet to shower, it was spraying out the back into the wall and all onto the carpet on the other side. He said he needed to get a new part and come back the next day. So now I have mildewy carpet and water all over the floor, and Day 6 the guy comes back and finally fixes the shower. I know some things happen unexpectedly, but I felt the overall job was sloppy and took much longer than it should have if it had been done right the first time. I chose Mr Rooter because it was the only people that could get to me same day on a Saturday, but had I known they would let it turn into a 6 day ordeal I would have just scheduled someone else for Monday morning to come out and do the job in one day and do it right the first time. On top of that I did not appreciate the pushiness when it came to trying to get me to fix and replace more and more items, basically trying to get me to spend more money. He wanted me to replace the toilet, told me I should get a new water heater, water softener, etc. basically everything he could think of and tried to get me to do all of it asap instead of understanding that I was already spending $5000 just so I could have a functional toilet. The only props I can give them is that they did in fact arrive same day to do an initial investigation of the problem, and they did not charge any extra for fixing the problems they caused, i.e. the toilet and shower issues.