All reviews for Vortex Air Conditioning

I’m a customer from Vortex for about 4 years and I’m very very happy with the professional way to attend all my requests. They installed both air conditioner in my house and every time I have any issue or maintenance request, they always answer very fast and their team are well prepared to attend it and fix the problems.
I also had an experience in my apartment with old air conditioners, their experience were key to find and solve the problem. I definitely recommend this company. Their are honest and provide excellent service and customer attention.

Vortex was contracted by my home warranty company (Choice Home Warranty) to resolve a problem with my condo's air conditioning unit. The drain was backing up, causing the unit to stop running and cooling. Their technician, Oscar, was here in a very timely manner and took care of the issue quickly and efficiently. I am VERY grateful for their service, including the customer service of the office staff, who were responsive and stayed on top of my request. Many, many thanks!

Best AC Company in Florida
Vortex came out to my home to correct another companies error
Oscar diagnosed the issue with my AC unit in 20 minutes. He had the necessary parts on the truck and got my air working with an hour
The office is very responsive to calls and questions and got me scheduled with in 24 hours during peak season

After having 2 other companies showed up at my home to work on the A/C only to have the unit go down again in less than 3 months, a 3rd company (Vortex) was brought in. Right away, we could see the different from the Technician standpoint. Oscar asked a lot of questions to better understand what was going on, but also what the other companies did or did not do. After a thorough inspection, Oscar determined that there were several things wrong with the unit, rather than just the backed-up drainpipe that the other 2 companies had pointed out. He then came back a few days later (as we were working through a claim with our home warranty company) and performed all the required work. He was professional, knowledgeable, and equally important, took the time to listen to our concerns. He also provided some recommendations after the work was completed to ensure we minimize the system going down so often in the future. I also have to say that the support personnel, for example Karina, back in the office was amazing. We talked multiple times, and she was patient and accommodating throughout the entire process, always keeping me informed of any potential delays or pitfalls. I will definitely recommend Vortex for your A/C needs and I will most definitely be using them again in the future whenever the need arises.

I have had many repairman come to my home over the years however never have. I had a service professional like Oscar. Oscar was a gentleman. He was thorough, conscientious, and diligent. He walked me through everything that he did explaining everything as he went along. I am going to remember Vortex and remember Oscar and when the need arises, I will call and ask for Oscar to come back! If all of the Vortex technicians are as terrific as Oscar, then Vortex is one hell of a company.

I needed a brand new AC system and quoted with a few companies. I ended up choosing Vortex and it went great. Karina was super helpful during the quoting process and The technician was profesional.

The system arrived when they told me and the installation was on the day they told me.

When they left, they left everything clean and Oscar (technician) was super friendly as well.

I highly recommend them!

Extremely pleased. Showed up on time and got my old air conditioning up and running. Very polite and friendly technician GIVE OSCAR A RAISE

Vortex worked an AC duct replacement. The technician was outstanding. Efficient and fast. The attic space was really tight and he was able to finish the job without opening my ceiling. Unfortunately, because of several cancelled appointments, some without notification from the secretary, and an erroneous charge which caused me back and forth hassle with warranty company and Vortex, I have to give them 3 star.

In July 2024, Vortex was contracted by my home warranty company to repair our broken AC unit. Communication with their administrative staff proved challenging, and when I finally reached them, they appeared to undervalue the scope of work required due to their affiliation with the warranty company. After assessing our system, Vortex was responsible for installing a new HVAC unit and performing a complete duct overhaul to ensure compatibility with the new system’s output. However, when I requested a detailed invoice for the project, they provided only a vague document without a clear breakdown of costs for labor, ductwork, and other expenses. Despite this, we paid Vortex over $4,000 directly for the job.

Vortex failed to complete the agreed-upon work. The duct overhaul was not performed, and I personally observed air leaks in the attic space. Additionally, after installation, I had to apply AC tape to the air handler duct to address issues they left unresolved. Seven months later, when temperatures dropped in South Florida, I discovered that the installation technician had failed to wire the HVAC system for heat functionality. As a result, I had to hire another company to correct this oversight.

Stay away from this company!!!! Worst service. Extremely HIGH PRICES!! They will charge you more than five times of what other AC company will charge. Don’t even consider the option to change your AC unit with them they will charge you
Thousands more of what is the regular price. EXTREMELY HIGH PRICES!!!🚩🚩🚩🚩🚩
Cuidado con esta compañía!!! Exageradamente abusiva con los precios que cobra a sus clientes. Cobran más de cinco veces de lo que le puede cobrar otra compañía. PRECIOS ABUSIVOS 🚩

Did work in DORAL GARDENS and overcharged unit owner.
They replaced a AC system.
They were very unprofessional and overcharged unit owner

Scam company. Was sent out by Home Warranty company and they falsified report to favor Insurance company. Ask for a written estimate and they never sent. Take your business elsewhere.

Their lack of expertise in diagnosing issues is noticeable. Despite attempting multiple repairs for the same problem, they have been unsuccessful in resolving it but still charge for their services.

This company is undeniably irresponsible, unprofessional, negligent.
Karina Pereira is rude and doesn’t follow the rules of my condominium and I lost money because of her unprofessionalism. I asked to speak to the manager. There’s only the owner and Karina. Don’t hire them, they don’t have an office, they only have a P.O. Box and never answer phone calls. Their only form of communication is emails.

****Don't let these 'people' fool you!!!****

▪︎▪︎▪︎▪︎My Reply to Owner(?)'s response to my less than par google review•••••••

I posted another picture for those of you still not sure if you should choose Vortex Air to meet your needs may want to read after you read all of this. It's the APPROVAL Letter from First Choice that authorized Vortex Air to replace the motor as determined by insurance policy's verbiage.

I know insurance and I know legal. A jury would find Vortex Air guilty for breach of their contractual liability with me by accepting my payment for their work AND not coming back to do the work and for the additional damage from their abandonment to my real property in my condo unit on the 6th floor. Their" work" is still ongoing-not completed.

First Choice approving or not approving really doesn't matter Wrong is just Wrong. What type of contractor does this to a minority? I paid Vortex Air to come out and they left me high and very wet.

***here's the beginning if you are reading this for the 1st time************you will call the next contractor in the phone book.

Zero ☆ wasn't a choice. Breachers of Contracts!!!! DO NOT USE THESE CROOKS!!! On 4/4/22 Karina accepted my upfront payment for her to send a tech out because my AC had flooded the surrounding floor. The tech came out. HE DID NOTHING TO SERVICE MY AC which was surrounded by water. The tech "told" me I needed a new motor, coils had to be cleaned, and a couple of other items....HE WOULD NOT PROVIDE ME WITH A SERVICE TICKET/RECEIPT WITH SUCH DETAILS OF THE "SERVICE" CALL. HE SAID HE HAD TO GO BACK TO THEIR OFFICE TO GET IT APPROVED AND THEN HE WOULD COME BACK...for me to plan on it taking 4hrs.

IT'S BEEN 2 1/2 MONTHS; NOBODY CAME BACK. THEY DIDN'T COMPLETE NOR START THE JOB THEY WERE CALLED OUT TO DO, AND I WAS LEFT WITH A BIGGER MESS WITH MY INSURANCE COMPANY & CONDO ASSOC.

THEY WON'T RETURN MY CALLS, EMAILS OR TEXTS.

#HELPMEHOWARD
#REQUESTING LEGAL HELP

They have a Groupon offer and it said ti contact them before purchasing so I went Ahead and called them and asked if they service my area and the lady said they do. I went and purchased the voucher from Groupon then the next day i called and try to make an appointment but nobody answer the phone. I called like 5 times every other day and left a voicemail but still no response . I contacted Groupon and asked for a refund.

Horrible. Came through my insurance company and the guy didn’t diagnose the AC issue nor he fixed anything. Paid $45 for nothing. If you want to lose money call them.

Yes, clearly the company knows that they will collect the money upfront so the quality of service goes down. I’ve had dealt with different AC companies through my insurance and some very exceptionally great, going above and beyond. But your company is not one of them.

Incredibly frustrating experience. Stay away. The only thing I can assume is that they are winding up the business? - Entirely due to office mgr Karina not communicating. It took 2 weeks to get a response in the beginning, such that I gave up and inquired elsewhere. After ~10 total texts, VM's and emails, I got a response and an apology that they were busy. So I gave them another go. Exactly the same thing again, zero responses for weeks. Left vm, sent text and email saying I would give it one more day. 5 days later, still nothing. Giving up, gotta start again with Warranty company. Been a month without AC, don't know how they are in business