Reviews of local pros in Doral, Florida

Dalibor Dimikj
Dalibor did an excellent job of serving my A/C unit today. He was thorough in his approach - the best I have seen in a long time.and I have been a customer for over 25 years.
Thank you Dalibor — Great Job. You deserve a bonus.

Very satisfied with your tech Alejandro and his knowledge. He really took his time to explain the problem with my A/C and offer a Solution ⭐⭐⭐⭐⭐ Thank You ARS 👌☺️👍. There's been 3 different tech but the issue continued at fault no fault if any of the 2 previous technitians. Today I believe the issue is resolved, fingers crossed 🤞🙏 but I want to state that all 3 technicians were wonderful and I was very satisfied with all three ⭐⭐⭐⭐⭐ Thank You ARS 😊😊😊

Joel Castillo is the type of technician you want assisting you on all your endeavors regarding your home ac unit. Castillo was thorough, profesional, and detail oriented. Moving forward, as an ARS client, I would like him to be the go to guy for my services.

I recently had my AC replaced by ARS / Rescue Rooter, and I couldn’t be happier with the experience. From start to finish, everything was handled professionally and with care.

Albert, the salesman, took the time to explain all my options clearly and made sure I understood the process. He was knowledgeable, patient, and never pushy, which made me feel confident in my decision.

The installation team, Alfredo and Alejandro, did an outstanding job. They arrived on time, worked efficiently, and were very respectful of my home. They made sure everything was installed correctly, tested thoroughly, and left the area spotless when they were finished.

The entire team made the process smooth and stress-free. I highly recommend ARS / Rescue Rooter, especially Albert, Alfredo, and Alejandro, for anyone needing AC replacement or service.

I called and got an appointment the same day. I had system maintenance done. I used my service contract. Dave, the technician did a through job checking the heater wires. He also, drained the line. Dave, is a pleasure to work with. Reviewing the necessary repairs needed in terms I could understand. I highly recommend him.

Sergio from ARS is a gem. He has been here several times, so he knows the routine of going to the rooftop in our building to check the handler. He is very pleasant, but even more importantly, he is very effective and efficient. Kudos to ARS for having such an excellent professional taking care of our AC’s maintenance.

Marcos was on time and very knowledgeable and professional. Marcos explained everything to me in a simple way that I was able to understand and comprehend it. I will request for Marcos to come check on my unit anytime.🫡

Klender Pernia was fantastic to find my problem and explained very well all that was going on with my unit. Performed all diagnostics tests and resolved my issues gracefully. Very knowledgeable and attentive to customer complaints

I’d give it a zero star if it was allowed. Biggest POS company I’ve ever dealt with. Endless calls (probably close to 30) over the span of over a year they take note of the problem and send it to management who has never responded. We have been waiting on a part for OVER 1 year (part is under warranty which means we don’t pay…which means they could care less since they won’t make money off of us) but if you’re interested in having a new AC unit they will send out somebody the next day ($$$$). The tech that was helping us pretty much ghosted us too. He can’t help since it’s a parts problem. Calls, emails, you can’t reach ANYBODY. At this point my next step will be reporting them to BBB or hiring an attorney. Absolutely ridiculous, unprofessional and utterly disappointing and frustrating paying thousands of dollars (we bought 2 units from them) and we can’t even get someone to call us back! Run and look for another company!

Edit to add: where exactly am I supposed to call? 30+ calls and nobody ever gets back. Maybe leave your direct number and I can call you instead of the call center 🤦🏻‍♀️

Excellent job. Eduardo and Juan were very professional and super friendly. They did an excellent job and explained everything in detail.

Alfredo Gutiérrez was here all day with the new installation. He remained cheerful, was detailed minded, gave clear explanations, and didn’t leave till we were completely satisfied. ARS continued to live up to its reputation, they are true professionals. We’ve been a customer for the past 16 years.

Joel Castillo is extremely patient with trying to resolve my ac systems issue. I would recommend Joel and would like his services from this day on for any of my hvac needs. Thanks

Zero stars... Run from this company. Installation is GREAT...but try to get in contact with someone to obtain the permitted work afterwards. It's been almost six months.We are about to be fined and No one above customer service will return our calls. This company (ARS)is contract out by Lowe's for hot water heater Installation. I am a retired Facility Mgr. and this was one of the three worse decisions I made in my 20 year tenure.

Joel Castillo came to diagnose my ac system and found the problem quickly. He placed the order for the new part and gave me a good price. I recommend him and ARS. He’s punctual and efficient

David did a superb job. Professional, competent and communicated his findings very clearly. Also clearly outlined possible next steps for replacing the compressor, etc. as well as arranging for an estimate on his cell. Good man!

Joel Castillo was an outstanding Service technician he called before coming was very prompt. Did an amazing job was very polite and trustworthy.

It seems there's always a scheduling issue. We initially went with them because of Albert or salesman. Once the contract began so did the problems. They pushed our initial installation date back, they installed the equipment wrong, and it didn't get remedied for two whole days in these south florida temperatures.

Joel Castillo his diagnostics was accurate and he helped me get the best price for repairing my AC system . I recommend Joel and ARS for any hvac services. I’m satisfied with the technician Joel and the company ARS services. Thank you

Our Technician Eduardo was superb. Explained the hole process as he went along with the installation I would recommend the company very highly and ask for Eduardo. I’m so pleased the him and the company Thank You.

Great service! Price of special filters at $40 each seems too high and considering going back to normal ones in the future. New filters purchased by check are to be delivered or mailed in 2 weeks, 2 boxes of 4 each.

Extremely disappointed — unacceptable handling and refund delay

My experience with ARS Rescue Rooter has been extremely frustrating and disappointing.

On December 19th they inspected my property in Brickell and advised that the water source needed to be replaced. On December 20th they came to provide an estimate. From that moment until December 29th, my tenants were left without air conditioning.

On December 29th, after all the delays, the technician concluded that the unit could not even be installed.

During this process, I was also told I needed to purchase a new water heater to make room for the water source, replacing a functional one.

Since December 29th, I have been calling daily — multiple times per day — trying to recover a refund of $13,065. My credit cards are now maxed out due to this charge, directly affecting my finances and daily life.

The lack of urgency, communication, and accountability is unacceptable.

This situation has caused serious financial and emotional stress. I would not recommend this company to anyone managing rental properties or expecting professional service.