Langer Electric Co.

Where should I begin with this review? The experience that I had with this company was absolutely disheartening and outrageous. Let’s start from the beginning. A couple of months back, I purchased an electric vehicle, and I needed to install a charger at my home through the FPL program. After filling everything out and waiting, I was assigned to this company. They gave me a time and time window when they were coming in to install the charger, and everything was smooth. However, after the charger was installed, I was told there needed to be an inspection done by the city, which is valid, and I said no problem. Once again, the customer service representative told me a date, but this time they did not provide a time window of when the inspector is coming. All they told me was “ we will let you know the morning of the day of the inspection.” I found this a bit weird, but I had no say in the matter. Fast forward to the day of the inspection. So, for background, I usually get up around 9:30 a.m.- 10am depending on the day. Sometimes for work, it’s earlier. I was off this morning when I woke up at around 9:45 a.m. I noticed 20 missed calls around the time of 7:30-8:00 am now my phone is usually on Do Not Disturb, so I didn’t see the missed calls. So, I got up quickly, called a rep, picked up, and was informed that I had missed my inspection and that they had to reschedule it. However, because I missed it, they will charge 160 dollars to reschedule it because that’s what they get charged. I felt in the moment that I wasn’t entirely at fault because when I requested a timeframe, not a specific time but a time frame, the company was not able to provide me one because they stated that the city gives them a time on the morning of the inspection, which is very fair. But doing this for so long, they should’ve at least given me a timeframe and said it could happen between 6:30 a.m. and all the way down to 4 p.m. so that I am more prepared. They did not want to give me a time whatsoever so I had no clue what time I’m supposed to expect a call. I requested to speak with a supervisor as I thought this was unfair and this is where I couldn’t believe the service I was given this supervisor picked up who was a lady came to the phone now I was upset and it sounded like that but in my opinion I had the right to be after stating the situation and telling her I didn’t receive a time frame which caused this issue she said and I quote “ It’s not our fault that it was cold outside and you didnt want to get out of your bed if you don’t pay the 160 we will put a lien on your home” who talks like this to a customer it felt like a threat I’ve never herd anything like this before from any company it was ridiculous give your self a favor if you get assigned to this company from FPL please please please call and try to get reassigned and please never do business with this company again and I truly hope that lady gets some brains cells and some lessons on how to speak to a customer and de-escalate the situation not make it worse I will be contacting FPL for a formal complaint.

(Response to reply)
Hello, I just read your review and wanted to go over a few key points. I never once said the job was not done properly. My negative experience is totally based on the customer service, which, if I’m not wrong, is a part of a company’s responsibility. You failed to mention the comments that were said over the phone, so if anything, it seems like the accountability on your company’s end was not taken. Another point would be this: the company had several past installations. I’m sure you’re aware of a time frames, even a non-official one from past appointments, you could’ve mentioned, but you chose not to. The comment of a “No show” is kinda funny because that would imply I had an appointment at a certain time, and I did not. The problem is you and your company lack empathy. Your customer service is nonexistent, and a formal complaint was lodged with FPL. If anything, this response from Langer Electric shows the community how you do business and treat customers.

great customer service from a gentlemen Johnny

Great electrician services!! Wouldn't go to anyone else.