All reviews for ACDirect

John did an excellent job today, if it wasn't for him we would have been without air for 3 days thank you John

The entire team at A/C Direct were great to work with. They removed an older unit and did a relocate and full new install. They made the process easy and did an incredible job. They were knowledgeable and honest. I highly recommend you speak to them before using anyone else.

Great experience with technician Tyler from AC Direct. Arrived from out of town with no a/c. Callled main number. Got call back from technician in five minutes. It was too late for The tech to come that evening but Tyler worked with me by text me pictures to diagnose a temporary repair till he came in the morning. His willingness to discuss the repair ahead of time meant if souls bring the correct part instead of making two trips. After all that the charge was o my $169 for the service call plus the part. THANK YOU for great customer service.

We had the pleasure of recently having AC Direct Naples remove our old package AC unit and replace it with a new Bryant 3-ton/14 SEER package unit and a new programmable thermostat.

From estimate to finished install, AC Direct did a great job. They were prompt and kept every appointment, either arriving early or on time. The AC Direct estimate was reasonable and delivered promptly by the end of the day AC visited. Other companies which provided estimates were late in arriving and late (by days) providing a written estimate. AC Direct did not try to upsell us, as one company did. I knew what I needed and wanted to replace my old unit and they complied, sticking to their written estimate.No last minute surprises, which is always good.

JR and Silver did the install, arrived promptly, worked efficiently and neatly, and described every step of the process, always willing to answer questions. During the install another AC manager arrived to check on the progress and see if we had any questions or concerns.

We recommend AC Direct and will be using them for all our AC needs in the city of Naples.

AC isn’t working in our home. Called multiple times to ask for service. Never returned our calls.
We have a service contract with this company and we are going to cancel it and request a refund.
Never do business with them!!!

Horrible customer service! Charged us $170.00 service call fee and tech was only at our place 15 minutes. Tech blamed everything on prior A/C company. Was going to charge us $450.00 to for labor to replace 2 parts. Tech left the job before the job he started was finished because the receptionist called and told him he gave out too much information about the prior owner, Mr. Jones. He told us, he felt uncomfortable so he left. We waited over a week with 95 degrees temperatures for the tech to come and fix our
A/C. We have an elderly parent living with us and have been waiting for our A/C to work.
The tech told us he didn’t care for our Rheem A/C and he would have never sold us such a high tech A/C. He also talked poorly of the prior owner.
We sadly, didn’t realize the prior owner sold his business. We liked him. He was knowledgeable and polite.
Unfortunately, A/CDirect.net doesn’t have the same customer service expectations.
We won’t be using them again and hope you read all reviews before considering them. Especially, because there are so many competitors out there you could use.

They are lucky they got one (1) stars. This company SHOULD NOT be used, ever! They don't show up when they say they will be there. They don't call to say they couldn't make it. They don't return phone calls from either voice messages I left or from the after-hours service people. They simply DO NOT follow up. The work we had completed back in April was not done properly. We ended up with a clogged drain that backed up into our condo. I called to have them come out to urgently take care of the issue and obviously they just didn't care. I called another company, AC All Stars, and they came out immediately to fix the problem. That's the company to call, not these clowns. I still haven't heard back from these idiots, after calling them three (3) times. DON'T USE THEM!

I used ACDirect who purchased a business that I had once done business with successfully. Upon phoning to schedule an appointment, it was a bit of a challenge but I attributed it to the Corona times we are living in. After I followed up to try to book an appointment, I asked for the fee schedule in advance. I was comfortable enough with the fee to go ahead and book the appointment. Prior to scheduling, they ask for a credit card to be kept on file. When the work was finally complete, I received a bill for TWICE the amount that the identical work has cost from competitive businesses I have used in the past. It took two men two hours to hang one chandelier and one fan. When I phoned the Manager to ask why the bill was so much, she simply told me that "they have GPS tracking on the trucks which showed that they were at my home for two hours." If it did indeed take that amount of time, they are much less competent than other businesses and I would not recommend them.