All reviews for Unique Services

I called ARS to do an annual service on my A/C system (they got me in that morning!). Our service tech (Mario Diaz) was absolutely the BEST. He was professional, friendly, and made me feel comfortable with his knowledge. After owning my own business for 22 years, I am quite possibly the hardest person there is on sales people to sell to. Mario sold me on $500 worth of upgrades to my system and I'm positive that he steered me in the right direction. He is an asset to ARS, and just one reason I will be doing business with them in the future.

Wayne did his job quickly but efficiently. He tended to all of the working parts of my air conditioner. Was very helpful and knowledgeable with questions I asked. Most of all, Wayne is an honest technician, which I really appreciate.
I have been a customer of ARS for many years and I believe Wayne has taken care of my system at least a couple of times, always being efficient.
Mary Lou Ramsey
Ft Myers, FL

Mario Diaz was outstanding! He represents ARS in the very best light. It began with him calling 1-hour ahead and confirming he was on his way...well within the 2-hour window that was scheduled. Mario has been to my house several times over the years and is simply an "exceptionally" polite and courteous individual. He takes the time to answer my questions. He investigates and allays any concerns I have. He tells me what is needed and when it is needed. And because of the way he conducts himself...I believe and trust in what he is telling me. Thanks again, Mario.

Mario Diaz is the best AC service professional with whom I have worked. He is very conscientious, explaining every last detail to me. Even though this was an every six months preventive maintenance, Mario spent over three hours explaining the issues with my system. I will need a new system, but Mario left no doubt about needing it or the general type required. While never an enjoyable task to pay for a new unit, it is reassuring to know Mario and ARS are standing behind it. Thank you Mario.

Had them come and re-plumb the house. The price was more than fair. The job was harder than they thought and they never once got frustrated and started cutting corners. They worked very hard the whole time and explained everything perfectly. Highly recommend! Thanks again!

It is June in Southwest Florida...so hot! And we woke up to the AC not working. At the recommendation of a friend we called ARS/Rescue Rooter and within 90 minutes a technician (Mario) was at our house. He was very friendly, explained what his process was with assessing the problem then spent a good length of time investigating the unit up in the garage attic. We felt confident that he took his time really figuring out the problem and thoroughly explained what issues he found. It ended up being a motor and fan issue...he took the parts with him to ensure that he returned with the correct parts. This is key in our mind because in past situations- AC companies have never went above and beyond to make sure that not only the service they provided was above par but that they want to make sure things are done right the first time.

I have never had any technician show so much attention and care to helping get the issue solved in a quick and effective manner. So if you get the chance to as for a technician, you can't go wrong with Mario!

We woke up hot and miserable and are now enjoying an evening in the cool air! I would recommend the company to anyone.

I had scheduled an appointment 3p-7p. I arrived home early from an outing called ARS to come anytime. Wes arrived promptly at 3pm. he was very cordial and polite. He has been to my home on other occasions for service and always does a good job. He is very through and knowledgeable. He is able to answer all my questions. All in all it was a pleasant experience.

Recently had my bi-annual AC service with ARS. The service tech Mario D, who has served my AC several times arrived on time. He thoroughly clean and sanitized the AC system as required. He made sure the unit was working properly for the upcoming season. He did not rush and spent the necessary time to do the job properly and correctly. I totally trust his ability and knowledge to service my AC anytime. Great Job, thank you.

John B
Naples, FL

Part of my service agreement with Unique to come out to check my A/C. Mohamed was the man who came out. A very friendly and personable professional man. You can be proud to have him represent your organization. He had a good positive attitude and a nice person. Did his job well. A good experience.
Thanks Unique. Randall Meyers on Fiesta Drive in Sarasota.

Mario did a thorough job of checking out the existing A/C system during his maintenance inspection. He identified and solved an electrical hazard that existed.
Chuck recommended a suitable replacement system for Air-conditioning and heating. I was pleased with his solution and prices. Chuck provided all the information necessary.
Wes removed the old AC system and installed the new system. Ray worked along with Wes. I was impressed with the professionalism of Wes. Later, he provided answers to my questions on the 'humidistat'. A few days later, Chris flushed the Water Heater and checked its condition. Between him and Chuck, a suitable replacement unit was selected and priced out. I was very happy with the way he installed the new Water Heater and cleaned up the area. Jodi was prompt in getting the AC system inspected.

Overall, ARS has an excellent team of professionals. They are knowledgeable and efficient. Their 'Customer Service' is excellent. They work as a team. I recommend ARS. Already, they are installing another system for a neighbor on my street.

This company is a Home Depot partner. I got an AC tuneup for $9.00. Yes, as in nine bucks. HD had a promo so I said OK. I was a little hesitant at first, but it was very legit. Vinny did a great job inspecting the unit, taking temperatures from the intake and the ceiling vents. He explained everything he did and didn’t seem to mind my following him around. I had told him that it seemed to be working well. We just bought the house in March and I know from the old owner’s records the unit was just over 2 years old. It felt great when Vinny’s said it was a fine unit in great shape, he didn’t have to fix or add or adjust anything. He is a true professional and very personable. I will use Unique for my AC needs going forward

This Team was Exceptional !! Above and beyond !! Provided a hot water Heater for my condo .. including plumbing and upgraded electrical work that needed to be done for this unit !! Paul was Exceptional master in his craft answered all my questions Polite Professional.. immaculate work clean organized same for Charlie as well excellent Electrician Master in his craft Polite professional.. I will definitely give this team a 10 star rating !!

I had called Unique numerous times with a question regarding my install and left a message for the sales associate to call me.
No one returned my call. Once they have the money, you're forgotten about.
They all must share the book of excuses and the company policy of being just plain rude.

RATED: F Unique bought ARS, which was my prior air conditioner service company. I had service & paid by credit card. I received an email invoice with no detail indicating cost of parts and service rates. Service person was here 45 minutes but I was charged $240—told verbally the part was warranteed. Clearly, they made up the difference of the part as that is not the hourly rate. I attempted multiple times to speak to a manager. No return call-not once. I informed my maintenance manager ( as they appear on our approved vendors list). He called them & interceded. Still no return call.

Spent 2 hours with salesman, Dunphy. He did not provide an estimate as promised nor even the decently of a return call. Unique is so unprofessional that I could not consider using them. Thankful I used another company, a company that I could trust. My suggestion is to use any other air conditioning company, just not Unique.

I was an established customer of this company. They gave me an appointment that I waited almost two weeks for but they did not show up. They didn't even call. They did call the next day and wanted to set up another appointment almost two weeks later. They appear to be too busy to honor their commitments. They certainly don't value my business. Try somewhere else

addendum
Your computer generated response is noted. If you want to fix this you can call me. You have my name, number and address in your records. If you don't, that is fine.

addendum 2
Jim fixed this problem to my satisfaction. Thank you

I hired Unique Services – Heating, Cooling and Plumbing Bradenton FL on a Sunday to supply and install a gas water heater,
The heater was delivered, and a Unique plumber started the installation. I observed him and I questioned his expertise, he told
me that he never had installed a water heater and that he had worked in construction and that he has very limited plumbing experience.
The installer completed his work around 4:00 PM. I told him that I was not satisfied with the work, and he assure that another installer
would return on Monday. Nobody showed up, I called Unique and asked the phone operator that I wanted to talk to one of their
managers to explain him that their installer did not come, that the installation was not complete, and that I was smelling gas.
I was advised that all their managers were busy, and they would call me. No call on Monday this was repeated every day until
Thursday when I was advised that an installer would be at my house on Friday 9:00 AM. No installer arrived.
Again, after calling the installer arrived and told me he had worked on another job. He checked the installation and he judgement was what a mess.
There was a gas leak because several pipe connections were not tight. He tried to correct the mess with the rest of the installation.
but he said that would require more time than his supervisor had allocated for the job. After unable to talk to any of their supervisors I stopped calling.
Recommendation never use Unique to do any job at your property they are not reliable.

Called & scheduled an appointment for a free estimate. Got a call the morning of the service to confirm the window. I confirmed & was told that the technician would give me a call 10 minutes before arriving. They never showed up. Wasted half a day waiting & never even got a heads up that no one was coming. Guess they must be so busy they don’t want a new customer. Poor customer service, especially when there are many competitors who would love to have my business. Oh well.

I had a completely new system put in a few years ago and now the parts are not working properly! I was told me we have a 10 year warranty for all the parts but now they say they are not covering us for the parts! I don’t mind paying for labor but I pay over 10k to get a complete new system put in and now the company screw us over ! We’ve been without A/c in this crazy hot weather with 3 young kids ! I wouldn’t recommend this company to anyone

I bought a new HVAC system from Unique. It failed 27 days after I bought it. They didn't install the electronic air cleaner that was part of the unit and still haven't in spite of me calling several times. When I called for service they didn't arrive until 5 hours after the appointment window and after that the A/C ran one cycle before failing again. It is now 30 minutes past the end of the next day's appointment window to get this fixed. Buying from this place was a huge mistake.

I called Unique Services to replace the HVAC in my house. They set up and appointment but were a no-show. A few minutes before the appointment I got a call from a gentleman who said he was the owner of the company, and that the technician could not come because of a family emergency. Fair enough, it happens.
Then he said he could give me a quote over the phone if I sent him photos of the model numbers of each unit. I did that. He quoted me an amount and said they could come and install within 3 days. I was very impressed. I requested a formal quote on their company letterhead via email. He said he would do it shortly.
I reminded him the next day. No response.
I called their main number. The customer service associate was courteous and assured me that someone would get back to me at the earliest. 2 days later still nothing. I called again. Once again, the associate on the phone was professional and seemed earnest in in telling me that they will follow through. I also got a text saying that the server was down, hence the delay.
That was 2 weeks ago.
Bottom line, they are unresponsive and lack professionalism. It seems like they are in an 'ambulance chaser' mode trying to capitalize on the "spoils" of Hurricane Ian.