Landscaping reviews in Fort Myers, Florida

Very professional owner and employer. He's currently doing our green areas and the look fantastic.

We couldn’t be happier with the technician who takes care of our lawn. He’s always on time, respectful, and carries himself with true professionalism. It’s clear he cares about doing the job right, and our lawn has never looked better. We really appreciate the care and attention he puts into every visit.

Joseph is incredibly knowledgeable and did an amazing job at explaining what treatments he was doing, and what we should and shouldn't do moving forward. We now know what weeds are what, and how to bring our yard back to life. Highly recommend him for all your yard treatments!! We look forward to having him be our main guy for any and all future needs!

I spoke with Jerry this morning. He inspected my lawn and recommended the lawn needed a dry nitrogen/potash treatment to improve the roots. I would like to request that this dry fertilizer be used for the next few treatments to repair and improve our lawn. I would also request that Jerry be assigned to my property for future treatments as he is very knowledgeable. Thank you.

I’ve found TruGreen to be both professional and reliable and I’m happy with my results from their treatments. The service techs are friendly, knowledgeable and always inform me each time prior to servicing my lawn.

Please know that in our opinion your Tech Sammy H is an asset to your company. He represents you very well. He does a professional and efficient job. He is courteous and kind. And we love it every time he provides his TruGreen service at our property. Sammy H, we thank you !

We see no improvement in lawns being serviced by Tru-Green. I also see some indications of too much fertilizer (strips of very brown grass).
I do not wish to continue using Tru-Green for our lawn maintenance.

Our three lawn services wIth Tru Green were great! Very efficient and knowledgeable. Explained what was completed, what we can expect and what we can do to enhance our lawn. Very happy and look forward to seeing our improved lawn and shrubs. Plus no Florida pests! Recommend their employees and service!!

Tru Green has made a great turn around…to Excellent work and Service and especially with online communication specialists. Thank you for caring for my lawn, shrubs and trees!

I recently had TruGreen out for lawn treatment, and I have to say the experience was solid from start to finish. The technician arrived on time was professional and took the time to explain what was being applied and why. I appreciated the transparency and the attention to detail.

Technician did a potash treatment of my neighbors lawn, and I expected my lawn to be done too, went out and spoke to him…told me I wasn’t on his schedule.. Called up the headquarters main number spoke to a very helpful lady and the driver was back at my house in 10 minutes putting down the treatment ….satisfied

TruGreen has some really great technicians friendly, professional, and they explain what they’re doing. When the service goes well your lawn can look greener thicker and healthier.

If you get a good tech it’s worth it. But if you're picky about your lawn or want perfect service every time, you might want to look at local options or try a DIY lawn plan.

I have no problem with the tree and shrub portion of my plan,on the other hand the lawn service has been spotty but they reassured me that they will fix the problem. I’m having a problem with sedge weed that is getting out of hand.otherwise they are always calling or sending texts to know how things are going.I always give the benefit of the doubt before making decisions on the care

Latest update July 2022:
The motto should be: TruGreen - home of the broken service promises

Once again no scheduled service performed today - this is the second no show in two weeks and we are now 9 weeks since the last full service. I began the process of canceling my service - I will provide a final condensed and updated review once that is complete.

I strongly suggest you look anywhere else for you lawn but the Fort Myers TruGreen office - they are incapable of meeting any service promises the phone staff makes.

Earlier in July:
It was good while it lasted - the irregular visits are back:
No show on 6/30 - no show on 7/12
My lawn looks accordingly.

TLDR:
I cannot recommend going with TruGreen at this time. I would suggest looking for a established local business with recommendations from neighbors that have great looking lawns.
The Local Branch in question here Ft. Myers/Lehigh Acres - but this may be a bigger issue after reading all the other problematic reviews.
The latest update on May 12 is that the local Branch once again rescheduled service on me without any notification and is pushing a re-service for Fireants to over 1 week from my original call.

I have been using TruGreen since 2019. The first two years my experience was positive all around but since 2021 service as become worse, appointment no longer reliable and my lawn having a increasing problem with Dollar-Weed that is now (2022) worse than last year - despite all the assurances that it will get better...

The latest problem/no longer positive:
Fireant Service
This is my previous review:
No complaints - service is done well and when revisits are needed they are performed promptly. The treatment makes a big difference and also prevents a lot of ants from wandering from the yard to take a dip in my pool...
However: Once again the local TruGreen office is shining with no-show: I had a re-service scheduled for today May 12 - no one showed up and when calling the office they say it was moved to May 17 - this is once again over 1 week from my original service call.
So much for a customer focused operation.

The positive:
Tree/Shrub Service
No complaints - I didn't have Tree/Shrub service in the first year and was having pest problems. After adding the service in 2020 the Shrubs are now happier than before...

Lawn Fertilization/Weed Control Service
This is where all my troubles are:
I have a increasing Dollar-Weed problem that has been ongoing since Winter 2020/2021 - everytime TruGreen comes out to treat the notice says I should see improvements within 14-21 days - but instead things are getting worse.

Automatically scheduled treatments where like clockwork in the first two year but have become highly erratic in 2021/202.
From my understanding Dollar-Weeds need monthly herbicides - yet some treatment are spaced out much further...

Scheduling Re-Service is hit or miss - I have had 3 missed visits in less than 12 month - and twice was promised a re-service date that has then move to a later date without any notification or explanation.
Here is the latest example:
Re-Service for Dollar-Weeds requested on 4/7
Visit promised for 4/8
No text notifications on 4/8 - checking online visit was scheduled for 4/13 instead
4/13 comes around - I get the text in the morning - then the second text that the technician is on the way by around 1:30 pm - but the technician never shows and at 7pm I call and the best phone representative could do is reschedule for next week. Again no explanation and no sense of urgency and no willingness to reschedule for priority on 4/14
This is not how customer service should look like and unless all of the above points improve significantly through the year I will not renew my service and find a more reliable local company.

Extremely disappointed to how they handled our account.

Bottom line is that they priced our services out to what we had requested. After signing contract and paying in full and for the year, company was unable to service our account due to having various pets in the back yard.

Techs were extremely knowledgeable but corporate office a nightmare to deal with. We have yet to be refunded 100% of monies paid. Made many phone calls to speak with managers only to be pointed in other directions - for some reason they do not maintain a culture that allows to speak with the "higher ups".

I have made many phone calls to try to resolve this issue with no luck. One would think a large company like TruGreen would stand behind their services but I was wrong to think so.

I will now have to take this to my credit card company in hopes they can handle the dispute. I had no luck trying to reach someone at Trugreen that believes in customer/client relations.

John Wyms is a terrific technician. He considered my dogs too. He treated their “favorite” spots in my yard as well as tediously made sure to cover everyplace mosquitoes, ticks & fleas might be breeding. He is kind, considerate and very thorough.

Great job, Jason is very professional and did a awesome job on the lawn, very happy with the results.

Sam was our technician today. He informed me he would only treat our front yard due to what the contract says. I don’t know why but maybe someone could call me. Sam did an excellent job and I told him to treat the entire lawn.

I don’t remember the name of the guy that performed our treatment.But he was such a gentleman and very respectful and stated that he was going to take care of our lawn.this is our lawn before treatment. And I will come back in 3-4 months later for an improvement..

I met trugreen specialist Devarial Dilard last year, since then he has consistently provide me with a thorough and meticulousness weed and fertilizer applications, a big difference from the precious specialist. Since Devarial took over my property here at Westminster, it is significantly a healthier looking lawn and has improved customer service for Trugreen.

Jason was very thorough when treating my lawn with pot ash. Even blew the driveway and landscape curbing off when he was done. I appreciate the improvements you guys have made with your service! Thank you!