Home Services reviews in Havana, Florida

This product absolutely does a fantastic job. . . . just can't get the service guys to actually do the job - all I wanted was to give them money (not a small amount either) for a service. There were problems with every visit to the property. First trip was good. . although they almost killed one of my new trees, second they did half the front yard and none of the back but charged me for all. . then complained to them and the guy that came out to fix that issue completed the front yard and half of the back. This final trip, they do not have the ability to get through the front gate to the subdivision even though the code is on my file, and I am listed on the gate keypad directly which will call me and I can let them in from anywhere.

BEWARE: Beyond disappointment & angry with TruGreen.
I decided to hire them to help give me the beautiful lawn I was seeking &
I got just the opposite, my lawn looks worse!
My lawn had an adverse reaction to their chemicals. The chemicals caused the front & side yard to have large island sized bald spots which now has algae growing on them. This creates a slip hazard & possibly the risk of spreading throughout lawn.
My rear lawn, which is a relaxation area for me and my doggy companion is yellowing & dying. I should have known something was going wrong when My dog stopped wanting to play around in backyard. She'd rather stay on the concrete patio!
It's most disheartening that the Corporate office & local managers are not taking accountability for the damage caused by them.
Instead they are now saying that my yard must have been all weeds & the hay the algae was there prior to service which is not true based on their own initial assessment.

We have only had Tru Green for a year but I can already see a difference in our lawn. ‘D’ is really great in taking care of all our issues with the lawn. We are happy with the service with Tru Green.

Signed up for a service plan over the phone. However, was then concerned that no one had seen my yard before making up a treatment plan. Asked for a lawn survey prior to any treatments and asked that the tech call the AM of the appointment so I could be home. Never showed up until almost 5pm. Waiting all day and then called me from my driveway. Very unprofessional. I was assured he'd call before heading over. Let's just say between that experience, other reviews and the extremely aggressive way they automatically schedule treatments, without regard for if or when they are needed: I cancelled the service today after getting an automated call about another scheduled visit for Monday. The lawn analysis just done last night was for naught. They just resumed the same schedule. They are all about monthly visits and charges. Also appears the quality can range from ok to very poor depending on the tech. Not for me.

Hope the treatments work for my yard. App is easy to use but yesterday I noticed a charge for a service that has not been done yet. Even a ticket with the name of the specialist and time of service was created on my account. I was at my house all day yesterday and nobody from their company showed up but I've been already charged $420 for a job not done. Now, I'm supposed to be scheduled for next week which is ok, but I wonder if the company would send somebody if it wasn't for us calling.

Professional, personable, and helpful. Explained what was going on, how to keep my yard looking good, and how to keep pets and people safe.

Neither of service people bothered to let me know they were there on 1st visit. Poor communication as to how service is done,3 people on 3 different trucks to get job done? Lucky for them dog was inside or they would have been bit. 3rd guy sent text at 7am saying they are coming at 10-1. 9am text will be there soon. 10 am unable to do service? I had to call 2times to figure out the guy didn't have product on truck and they would not return for a week.Why not next day??

Representative was very helpful and courteous. I just reminded them or informed them of the special needs of our neighborhood. For instance, we have to service and take care of the strip in front of our house by our mailbox and the strip behind our house over the sidewalk. Per our neighborhood, HOA those are the things that we need to take care of. I also asked if they would blow off any excess fertilizer into the grass from our driveways and walkways.

I’ve had three applications with TruGreen thus far and I’ve been happy. My yard initially was full of weeds and they have killed those off. We are just entering the growing season so I can’t comment on what my yard will look like once it greens up but I’m hopeful. I’ve appreciated the technicians attitude the time I met him. Hopefully it continues to go well.

Although I have been with Tru Green for years, I have had issues with some of the technicians not completing the treatment in my venture property. Some of them deliberately do not go into the backyard but still report a completed service. However, when I call to complain the management usually make an effort to correct the problems.
There have been times that I request that a certain technicians do not return because of the lack of integrity. Some of them do the right thing most of the time.

I appreciate the quality service especially from my technician, Dequaderick F. He is very conscientious and polite.

Stay away from this Tallahassee company! They don't deserve the one star but you have to select one to post your comment. We watch them on our outdoor cameras pull up in their truck, sit for 10 minutes and leave. Most of the time they don't show up at all and send a text saying that they did the work. The times where they did do some work, they stayed for 10 minutes to treat our large yard and left. Weeds everywhere! A complete scam! If you cancel the service, and you really should, be sure to have them send you an email confirming the cancellation and have your account removed from the website or they will continue to bill your card on file. So disgusted by this company!

Issac was
Very thorough. When I get another service from True Green I would appreciate him coming to do my service. He makes True Green look very good. He was
Very friendly and was very conscientious of what he was doing. I was
Very impressed.

I stopped using TruGreen about a year and a half ago because they would fabricate reasons why they could not perform service. I went with McCalls. The service was great with McCalls for over a year with limited interruptions. You can imagine my excitement when I learned McCall's is now with TruGreen. My first service appointment got rescheduled earlier this week by TruGreen.This felt quite familiar. Today my second service appointment had to be rescheduled due to equipment issues. I cancelled the service for a second time with TruGreen. I'm crossing my fingers that whichever company I go to next doesn't get bought out by TruGreen or I'll get to cancel their nonexistent service for a third time. It is a miracle a company operated like this can stay in business.

My first day of service for my lawn. I will let you know in 2 weeks the improvement. The gentleman who came by was very professional and did his job well. He did the backyard first then the front. I trust they will perform their best. Next time I will attach pictures of the before and after.

Stay away. Promises were made to improve our lawn. Did not happen. Our neighbors saw them do the front only and not the back. They said they would let us know when they are coming they never did. We wanted to watch them perform their service. We asked for a ph test. It took pulling teeth to get this done. We still have no results. We also had a shrub and tree service. Terrible. By the shrubs they treated we have a ton of weeds that have become uncontrollable. Can’t understand any good ratings. Unless people have already perfect lawns. We have them close to $2000 to help us. Our lawn is worse.

After 2 years of treatments, aeration and professional care. Horrible. Do not recommend.

NOT WORTH IT!! We got trugreen to get rid of spiky weeds so our kids could walk on our st.Augustine grass. THEY KILLED ALL OF OUR GRASS & now the spiky weeds have replaced all of the dead grass. They offered no compensation. Don’t choose this company..

I was truly satisfied with the service provided by TruGreen. Their goal is to satisfy the customer and they went above my expectations. Their professionalism, customer care, service delivery, and patience were excellent. I would use them again because of the quality of their service.

Jay did a very thorough service on our lawn. He was knowledgeable about several weed issues that he expertly addressed. He was thorough and communicated very effectively. Highly recommend TruGreen (and Jay in particular).

Trugreen was very professional! Very thorough! My dogs and I are much happier with the Flea and Tick Care MOSQ