Rosa’s Landscaping &Tree Trimming

Stay away! Horrible customer service and liars! They cut the grass during a horrible storm with a weed wacker and the grass was uneven. They agreed it was a bad service and agreed to redo the service at no charge. They never showed up or even called. They came 2 weeks later and stated the knocked at the door which they did not since we have a ring door bell. They were mad because I filed an official complaint with Greenpal service to document the service, so they decided to not fix the issues after they agreed. They lack communication, poor customer service and overall a bad lawn service.

This company originally provided me service without any issues. Then decided to raise their rates on me 10% which was agreed due to inflation. They never came to cut the grass after this agreement and instead refused to cut the grass unless I paid over 100% increase a couple weeks later. They agreed to 30$ per cut then jumped to 50$ per cut. Refused to take my calls and refused to keep original agreement. Poor customer service and unprofessional ethics. Would not recommend.

Rosa’s totally failed to communicate once we booked them. They said that they were on the way and never even showed up with no response as to why they didn’t. They texted the next day and said that they were on the way and never showed. The third time, they texted just out of nowhere and said that they were on the way. Ho-hum. I guess they showed up. We weren’t even home. They notified us that they had not cut the grass and had the audacity to say that they were charging $40 instead of $28, as advertised because our grass was too high. This was after rain and many days of delay. Also, they added that it would take several mowings to get the lawn back to an acceptable height. Really? I say it’s a bait and switch tactic in reality!
There’s a total disconnect somewhere with the booking and actually communicating and showing up on time or at all. Don’t waste your time or energy on their services.