Home Automation Company reviews in Hollywood, Florida

The company was recommended to me to assist with the Control 4 system. I called twice, all my information was taking but never received a call from a service manager. When i asked why th service manager is not returning my call front the office's receeptionist she told me that he is very busy. If business doesn't return a castomer's call in a week then I don't recommend it.

I had an issue with my Savant system, and Wallace was a huge help. He was patient, professional, and stayed on top of the problem until it was fully resolved. I really appreciated his persistence in getting everything working smoothly. Great service all around!

I wasn’t sure exactly what I needed, but Jake took the time to understand how we use our home and made recommendations that fit perfectly. They suggested a few smart home features I hadn’t even considered, and now I can’t imagine living without them. The whole process was smooth, and their expertise made all the difference.

HEDSouth was great about making sure our system was set up exactly how we wanted. They took the time to fine-tune everything, made adjustments based on our feedback, and walked us through how it all worked. Their attention to detail and willingness to get things right made a big difference. Overall, a very positive experience.

Chad, the AV tech hiring manager, is the most rude person I've encountered. He wrote me a nasty email for being late to something HE FORCED ME TO RESCHEDULE. I will never spend my hard earned money with this establishment as long as Chad is employed here.

I’ve worked with this company multiple times in my home. While they do complete the work, and its very high quality, the long-term reliability of what they install is deeply concerning. Nearly everything they’ve worked on eventually breaks — and the cost to repair is exorbitant.

To make matters worse, their systems seem proprietary or overly complex, meaning no one else can service them. You’re left with no choice but to go back to them and pay a small fortune.

A recent example: a shade in my child’s room — which they installed — stopped working. The total cost just to fix it? $1,743.96. For a single shade.

This has been a frustrating and costly experience. I would strongly advise others to consider the long-term implications before hiring them.

I couldn’t be happier with the work HEDSouth did in our home! The Lutron lighting has completely transformed our space—it’s amazing how much the right lighting can enhance the atmosphere. And having Sonos throughout the house has been such a joy, I love being able to play my favorite music in any room with just a tap. Their team was professional, friendly, and made the entire process so easy. They took the time to explain everything to me, and I never felt overwhelmed. Highly recommend them to anyone looking to make their home smarter and more enjoyable!

HEDSouth helped us integrate voice control into our home system, and it’s been a game-changer. Being able to control lights, music, and even shades just by speaking has made everything feel so effortless. They set it up to work seamlessly with what we already had and made sure we understood how to use it. Great work from a great team.

HEDSouth did an incredible job with our landscape lighting! Everything feels more inviting, elegant, and beautifully highlighted. The lighting design perfectly enhances the landscaping, making our outdoor spaces look even more stunning after dark. Their team was professional and detail-oriented, ensuring everything was placed just right. I couldn’t be happier with the results!

Updated review. I cannot express how impressed I am with HEDsouth! I had some hiccups and immediately received a call from Jake the COO. Jake made sure everything was taken care of timely and properly. The communication along the way was spot-on informing me of every step in the process. The onsite tech, Marvin was also great. To really emphasize, there is customer service and the HEDsouth team went above and beyond and exceeded every expectation!! They should teach customer service to other companies!

ROCK SOLID

HEDSouth did an outstanding job upgrading our home’s automation. The Crestron system has made controlling everything so much easier—whether it’s adjusting the lights, managing the entertainment system, or just simplifying everyday routines. Their team was incredibly knowledgeable and professional, ensuring everything was customized to fit our needs. I especially appreciated how patient they were in walking me through the system, making sure I understood all the features. If you’re looking for top-tier home automation, these are the guys to call!

Josh and Luis helped upgrade our home with automated shades and a new surveillance system, and the difference has been amazing. The shades make it so easy to adjust lighting and privacy with the touch of a button, and the security cameras give us peace of mind whether we’re home or away. The team was professional, knowledgeable, and made sure everything was set up exactly how we wanted. I couldn’t be happier with the results!