Constraction reviews in Jacksonville, Florida

We chose ServPro for their reputation of reliability and professionalism and we were not disappointed. From the initial planning, to the deconstruction crew, and the remodeling team, every staff member was polite and explained what they were doing in the step-by-step process. I would especially like to commend the crew that included Gustavo, Nathan, Jesus and Elio. They ran into some unexpected difficulties during the installation where things did not go as originally planned and they had to make a lot of adjustments to make things line up and have a perfect outcome. They improvised and overcame the obstacles they ran into. Long story short, we are totally pleased with all of their hard work and effort that took to complete this build. Servpro has great teams working for them and I would highly recommend their expertise during difficult times when it seems like there is no end in sight. Thanks again for all of your effort and hard work. Paul and Donna Valera

What a great bunch of professionals.
Thank you Gustavo, Juhanny, Elio, and Jesus for an extremely prompt, clean, precise demolition in preparations for an inspection.
Thank you again.
Kris Smith
SBEC

Stephen, Coby and Adam were wonderful. Very courteous, always kept us updated, and provided great quality. They answered all of our questions and were very detail oriented.

We did a remodel to our business space to make it more conducive to the needs of our team, and we were super impressed with the results! From start to finish, the team was awesome. They really took the time to listen to what we wanted and offered some great ideas to make the space even better. Tony, project manager, was proactive, professional and available throughout the entire project.

The work was done on time and stayed on budget, which is always nice. The quality is top-notch, and we love how the place looks now—way more inviting for our team and customers! Communication was easy, and the crew was friendly and respectful. They made sure to keep things tidy while working, which we really appreciated.

If you’re thinking about a remodel, I definitely recommend this team. They knocked it out of the park!

Colby and Adam came out and did a fantastic job. Very trustworthy and felt very comfortable with the assessment

I can’t say enough great things about ServPro! We had a sudden water leak from our HVAC unit that caused significant water damage, and they were quick to respond and guide us through the entire repair process. Chandler, Spencer, and Scott were outstanding — professional, knowledgeable, and genuinely caring.

They explained every step clearly, worked efficiently, and made sure the cleanup and repairs were done thoroughly. It was a stressful situation, but their team made it so much easier to handle. Thanks to their expertise and dedication, everything is back to normal and looks even better than before.

I highly recommend ServPro, especially Chandler, Spencer, and Scott, if you ever need help with water damage or repairs. Amazing service from start to finish!

Colby and Jerry were great. I wrote a long detailed review but naturally Google deleted everything after I went to attach pictures.
I hope we never have to see Servpro again, but if so I recommend Colby and Jerry to be your onsite crew. There was another guy as well but I don’t know his name.

Also their super or manager Cody was great too. He showed up day-1 before his crew and walked the site and gave us a game plan and how long we could expect it to take.

Overall, it been a week of containment, demo, fans/dehumidifiers, mold killer/preventer, and clean up. They also carpet cleaned upstairs where they came and went!

A shout out to Servpro! Water leaks happen fast, but these competent, experienced professionals were on the spot right away and headed off a true disaster. Kenny, Spencer, Nate and crew were an amazing well-oiled team whose efficiency prevented even more damage. They communicated with me throughout every phase and were kind and supportive throughout. Exactly what I needed in the midst of an emergency and my thanks go out to all of them.
Susan Calfee

Our business acquired services through ServePro recently, they had to do a complete lighting upgrade, Michael and Chris were so professional and knowledgeable. They answered all our questions, and did a quick and efficient job getting us up and running again. I highly recommend you use them for your electrician needs!!

Where do I begin? Maybe the fall of 2022, when I called ServPro to my elderly neighbor’s home at midnight after a sprinkler head flooded all but one room of her 3/2 condo. After remediation, a new kitchen, new floors, and new drywall, I was singing their praises despite running into trouble with one of their general contractors. The main office staff took my concerns seriously and quickly assigned me a new general contractor.

Things went well enough that by fall 2023, I called them again when another water issue hit my neighbor's condo. This time it was a leaking air conditioner that damaged more than her newly replaced floors. That incident required mold remediation in several rooms, two bathroom tear-outs, new drywall, and new floors all over again. My contractor this time was Will, and from the start, he was incredible. He said he would treat my neighbor like his own grandmother, and he did so over and over.

By early 2024, my neighbor had to move into assisted living after a rehab stay. Will continued working seamlessly with me through countless setbacks and challenges, always putting mine and my neighbor's concerns first.

By the end of it, Will did one final act of putting the customer before money. He took a huge risk by advocating for my neighbor to have permission to extend the payment period for the balance of the money she owed ServePro for the work. Unfortunately, my neighbor was under-insured, but ServPro still worked with her and the insurance company to get as much covered as possible. Then, they gave her several extra months to pay off her $13,000 balance. When it became clear that she was going to need to sell her condo in order to pay the balance of her account, Gina, a member of the main office staff took over.

My neighbor wasn't able to settle her bill until after her passing in August 2025. Her condo didn't close until September of 2025. That's two years after the project began! Gina always remained kind and accommodating when she checked in to see how the condo sale was proceeding. For the exception of that first contractor from 2022, every other employee and contractor (and there have been a lot..lol) associated with ServPro have been client centered, professional, empathetic, problem solvers, that made a very difficult time (that spanned years) easier.

I can not say enough good things about Gina, Will, and the people that ServPro chooses to affiliate themselves with. The remodel quality was excellent, too. ServPro offered us way more than good customer service and workmanship. They offered kindness, understanding, and reasonability as well.

Will and his team did an excellent job with my bathroom. We had sewer damage and they were able to restore it back to better than it was. Will was very professional, listen to what I wanted and help me with suggestions to what I needed. I felt he never tried to over sale me or pressure me into anything. His team was very nice, worked quickly but professionally. Great job guys, I would definitely use you again. Thanks for your help

One call and I had a crew at my site within 30 minutes. I spoke with Stephen we talked about the issue I was having and he sent Spencer and Michael out with the necessary equipment to remedy the problem. Everyone was amazing to work with and would recommend them for any emergency that you may have. Thanks guys for all of your hard work!

We are grateful to have used Servpro to resolve our home remediation and repair issues. Will and his team swept in and took control of what seemed to us a very tricky water intrusion and mold situation. They figured out the problem, fixed it using appropriate OSHA standards, and did it in a way that ultimately saved us money while doing quality work. We were quoted for the various work by a variety of other separate companies (floor installation, painting, plumbing, sheetrock) and ServPro’s numbers were the best. It also felt good just to deal with one company’s representative for everything. They have our highest recommendation.

Stephen Conley was awesome to work with. He came out and gave me an honest assessment, didn't try to up sell me something that I didn't need. Answered his phone when I called and had clear communication with his estimated arrival time. I would highly recommend reaching out to Stephen and servpro

We had a major water issue during a freeze. ServPro came out within 45 minutes and took amazing care of us. Each day I think it was Spencer came out to make sure everything was working the way it should. He checked to see if we had any questions. Once everything was good, he let us know what our next steps would be.
Then we were contacted about the reapir process and smoothe sailing from there.
Elio & Edgar did a great job matching the paint we needed for baseboard install. They were very polite and completed the work quickly.

Ellos pintaron mi casa por dentro y por fuera, haciendo un excelente servicio y un buen trabajo, recomendados 100%

He ocupado los servicios de esta empresa (INCER) y la verdad han cumplido con el cometido para el cual los contraté. Por lo que puedo decir que hicieron un gran trabajo y me gusto la forma y los métodos que usaron para realizarlo, además de que todo estuvo tal y como lo dijeron y en tiempo. Muchas gracias y seguiré teniendolos en cuenta para futuros proyectos y super recomendado.

Incer Global Services has been phenomenal to work with. They are some of the best cleaners in the Jacksonville area. Looking forward to doing business with them in the future.

Excellent service, highly recommended!

Great people to work with!

Prompt, courteous people with good attention to detail
Always willing to accommodate schedule changes