Home Services at The Home Depot

Store #6890

The better homedepot if you get a refund on your debit you will have it within a matter of dollars instead of the other home because it'll take him a couple days to put it back on your debit card

WARNING when ordering for cabinets or counter top. This store does not have "kitchen designers." If you go into the store, make sure you sit down and explain to what you are looking for. Ask for sample sizes and confirm color. 99.9% of kitchen counter tops that you see in people's home are 3 cm wide, NOT 2 cm wide. You can generally find 2 cm wide tops in a bathroom. I was never given an option. I initially had an appointment scheduled with an actual "kitchen designer," at their Lane Ave. location but happened to find a break and was in the Oakleaf area and decided to run in and get my order started. My order took less than 10 minutes while I stood at a counter like I was in the fast lane at a grocery store. I had just bought my first home and living without a kitchen b/c I had begun renovations. When the tops came, I had questioned the contractor why they were so thin and he said that it was on the on order. Me - desperate to get the kitchen complete thought that maybe that's what the "sale" item was the day I went in. Come to find out, coming from other home designers and the Home Service Specialist in ATL, kitchen counter tops are automatically ordered in 3cm. However, I ended up with 2cm. The response I got from the Oakleaf store was that, they will compare the order that my friend (who referred me to Home Depot) received and mine to see where the difference is or from the store manager trying to justify that it's ok to have a thinner kitchen counter top. Their reaction were excuses to save their behinds than to investigate and perhaps pull the video up to see how quickly my order was made and perhaps there was an operator error and work something out with me. I am not asking for anything for free, I would be happy to work out a credit or pay the difference for what I had anticipated. But I am treated like I'm asking them for a freebee. According to the home service specialist, my misfortune will be used as a lesson for them to use for better training and quality service and I get stuck with bathroom counter tops in my kitchen. Yes, I signed a contract at the store but signed one thinking that I was going to get the size of countertop that you see on display in the stores. There's so much more this story but it won't matter, they're all about numbers than to the quality of service and resolving any issues. I would rename my 1 star as "Regretted it," not "Hated it." I regret not waiting for the kitchen designer that my friends had referred me to.