T&k Cleaning Services

Best example of bait and switch fraud I've come across. The owner, Kelly, was extremely thorough on the walk through covering every inch and promising a litany of services including laundry. We agreed to a price which I have in writing that included home cleaning and laundry services for 4 consecutive weeks which I gave to my wife as a birthday present - I was ecstatic because the price was great and Kelly had waived a deep cleaning fee and laundry fees. However, once services began was when we realized how much she had oversold their abilities. The first deep cleaning was scheduled for 2pm on a Tuesday but the cleaners didn't arrive until 3:30. Okay not a big deal but not a great first impression. The ladies did a great job but didn't get to everything that was promised. They said they'd cover everything next week with the 2nd deep cleaning. Well 2nd deep cleaning comes around and only 1 cleaner shows up. She assures us the other cleaner is on the way, yet she never shows. So the poor woman tries desperately to hit everything but being by herself, was not able to do any deep cleaning or laundry. What's worse is Kelly stopped by and we thought maybe she was being a great boss by getting down in the weeds with a staff shortage but rather she berated the poor woman for a solid 15 minutes about another property -
so much so that the lady was on the verge of tears. My wife said it was so awkward to be standing there for all of this. Staying diplomatic, I contacted Kelly about maybe moving our time slot up so that the cleaners could hit everything. She curtly said that I'd need to now contact another cleaner, whom I've never met, to work out the schedules and what services were missed. I thought this an odd response from the owner, but obliged and contacted the other cleaner. This woman responded that Kelly did not know how to effectively price out house cleanings and that she was not going to honor our written agreement. As you might expect, I was dumbfounded playing referee between owner and employee. When I contacted Kelly for help, she took the side of the employee and stated that she'd given me a great deal to begin with so I shouldn't be upset about the fact they would not get to everything we'd agreed to. Nevertheless she said she'd call to assuage my fears. Yet, that call never came. I called her but did not get a reply. We were slated for our 3rd cleaning today and I really thought they might at least come by to try and make things right by honoring a written agreement, but still, no one came. I have to say, Kelly is one of the most unorganized, dispassionate, unprofessional, and abrasive human beings I've ever dealt with. I've never been treated with such wanton disdain and certainly never had a vendor completely renege on a written agreement - an offer and an acceptance - with such egregious disregard. Caveat Emptor - buyer beware. Kelly promised everything, failed to deliver, and then had the nerve to say she wouldn't honor our agreement because she'd already given me such a great deal.