Air to Air Inc

Air to Air just completed our six month service call. Chris, the technician, did a great job in a through and timely fashion! Very satisfied with the service.

While the staff are nice it doesn’t excuse that I’ve been trying to get my ac fixed for 11 months now. They have come 5 times, and still have not resolved the issue and keep putting it off with temporary fixes, and then no plan to come back to actually fix it which requires me to call again, and again, and again, and again…
Also there is no set time they will come it can be anytime between 8-5 with no heads up until they are otw.

My husband called in regard to a smell coming from our AC (our house is only a year old) and we were told they'd send a technician out. But, we weren't given a time frame--they don't tell you whether it's morning, afternoon, or evening before they come out. They just call before they're on their way, and if you don't answer, they don't show. Odd, considering most companies at least give you a few hours time-frame to prepare. But after yesterday...it must be because they are habitually late/behind or total no shows to their appointments.

BTW, they charge a $75 diagnostic fee.

My husband waited all day yesterday for them to arrive. By 4:30 he called the office, and were told that the tech was "almost there", by 6:45 we assumed they weren't coming. The next morning there was no follow-up on their part. We followed up ourselves and asked if the $75 was still required since they didn't even show, or update us. They said they wouldn't charge us for yesterday's no-show on their part, but if they were to show today, then yes (fair enough, I get it). But nothing in an attempt to make the situation better, no reconciliation on time lost from work in regard to waiting for them all day--nothing.

Poor customer service, terrible communication, and if we're already calling about a unit that's a year old, I can only assume the unit is garbage too. Stay away from this company if you can.