All reviews for First Coast Climate Control

Had an appointment over two hours ago. They have not shown up, mailbox full. Needless to say, I am disappointed. It is getting dark, wanted them to inspect the compressor (outside) as well as the air handler (inside). Hey they system is not broke--just needs some adjusting.

I subscribe to the service plan. $15 a month is charged to my credit card WITHOUT FAIL OR DELAY. For this fee I am to receive 2 cleanings and checkups a year and discounted priority service. I have been trying to schedule service for months and nobody will return my calls. Another month passes and another charge but NO SERVICE and NO CALL BACK.

Make sure you do research before using this company. They are highly unprofessional and do not keep appointments. It took 3 days for anyone to even contact me back. They serviced my unit 3 weeks ago and I had to hire another company that is certified to tell me I have a coolant leak. If they serviced my unit correctly we would have known this 3 weeks ago.

My air handler was leaking a small amount of water and I was working with Ed the owner (after one of his guys came and had no idea what he was doing and didn’t even have the needed tools, he borrowed mine). After several visit they couldn’t figure it out. Then Ed went silent on me. Said he wanted to figure it out and would call me with a time to come out and look at it again. I never heard from him and after reaching out still no response. I finally called American Standard who recommended another company who knew right away what the issue was and fixed it. I know have a new HVAC company I’ll be using and will never use this company again.

Great company for installation, horrible for follow up & service. They installed my new ac system in 2018, had to replace my thermostat in 2019, now (2021) my the evaporator coils need replacing! Call after call is not returned. Website is down, their listing is taken off Angie's List, and rated 'F' with the BBB.

AVOID THIS COMPANY
This used to be a good company, but should now be avoided as they have gone way downhill. I used them to install 4 separate AC units. They started with major brands but have swapped those out for less known brands.
My final install was fine until tenant called a month later saying it was not running. FCCC sent out a tech that showed up driving their personal vehicle and said "company van has been in shop for weeks", which is not a good sign. Tech said issue was air flow and that the (new unit just installed by them) was oversized for the townhouse and I should install more vents to help. I decided to wait and then 3 days later the tenant called again to report a $700 electric bill for the past month.
I called FCCC again for multiple days and finally got through and setup an appointment to investigate more. FCCC skipped that appointment. I called another company since I was bleeding money and they found the issue in 5 minutes: turns out FCCC was using a recalled thermostat known for problems and the AC was running 24x7 causing the high electric bills.

I did finally talk to owner "Ed" and, like other here have mentioned, he was going to think about it get back to me but then ghosted me and I am left with $700 electric bill plus $300 for competitor repairs.

The owner used to file all paperwork and the city would come inspect (as required). With new owner and the latest install, however, they stopped doing that completely as it was a hassle...

Lots of warning flags here and best to avoid.

They sold me a Daikin 5 years ago. It came with a great warranty, however, they won’t honor it.
The evaporator coil and txv went out Jan 22, 2024 and I am still waiting for the repair. The unit runs continuously and will eventually run out of Freon. Not to mention the higher electric bill.
They schedule it and then never show up without even calling.
Also, I paid for the annual maintenance plan and they never completed the appointments on time within a six month time frame.
Buyer Beware!!!

Same as I read previous reviews. They came out, did fix the issue, but I put a down payment on an ultraviolet light. Then couldn't get hold of them. About a month later blower motor going out. They answer, blame the money for the light on the tech, who's no longer employed. They said they would make it right after diagnosing the blower. Well, 2 months later and Mcgowen finished the job quickly and painlessly. Even cut us a discount for the way First Coast treated us. First Coast was great a couple years ago. Not so much anymore. Don't cause yourself the aggregation of calling them.