A-1 Plumbing

A-1 Plumbing, Heating, AC & Refrigeration has been our go to company for five years! They do a great job at a reasonable price and will not collect if you are not 100% satisfied.

They did good work for a neighbor. High prices. I drove down 11hours. Scheduled the work to be done, not diagnosed, they didn't come prepared even though I'd given the necessary information. Had to use another company. Saved myself a third of the price: $700.

THE 5 STARS ARE FOR A-1 PLUMBING TECHNICIAN, DAVIAN ONLY!!
I am writing this review because I want to warn propective customers that this company is not transparent with their pricing and do not disclose their basic prices to customers.
As a result, I was caught off guard by a $254.00 charge, after the technician arrived at my home.
I purchased a new stove and called TECO People's Gas, the provider of gas to my home. People's Gas recommended A-1 Plumbing. I called A-1 and was advised of a nonrefundable $79 dispatch fee. I asked the representative what would be the average charge for basic gas stove hookup. I was told their company policy prohibited this information from being related yo customers. I should have called another company. However, I decided on A-1 Plumbing assuming it should not cost more than $50-$75 for the hookup. The A-1 technician came out, took a picture of the connection, called the company, and was told to charge would be $175.00 for the hookup. Dispath fee $75 plus Hook up fee $175 = $254.00. There was no additional equipment or parts required. I called A-1 thinking the charge was an error. Spoke with Robbie, who said he was a manager. Robbie stated the $175 charge was the standard charge. I asked why wasn't I told the charge when I asked for it during my initial call. He reiterated the company's policy of not disclosing their pricing to customers.
I told Robbie I thought the Company charge was exorbitant, their pricing misleading and I would give the company a less than positive review. Shortly, after, I received a call from Amber, stating the $79 dispatch fee would be waived. One positive for the company is Davian, the tecnician. Davian called before his arrival, arrived on time, was professional, courteous, and technically proficient. He tested for leaks around gas connection, insured the stove was balanced, and both stove burners and oven were correctly lighted and worked properly.
Finally, although I appreciated the dispatch fee waiver, the fact remains that A-1 Plumbing's charged of $175 for a basic gas stove hookup was exhorbitant and bord er s on price gauging, they are not transparent with their pricing, and do not disclose to the customer their basic gas stove installation pricing. Beware of this company.!!! I will not use them ever again.