All reviews for Totally Hooked Plumbing & Drains

Collin and Austin did a great job! I have had an ongoing issue with my drains and they used a camera and suggested a more permanent treatment. I'll definitely look into it in the future.
Scheduling was easy and they showed up the same day.

Jarrett was awesome! Got the job done with great explanations and was not rushed. Addressed concerns that could come up in the future and explained solutions that would make sense for our plans with the house, but never felt pushy at all. Great service! Will be coming back in the future!

Excellent job by a fantastic plumbing company. Justin G was kind professional plumber advisor. Explained our entire estimate line item by line item. He was great. From my contact this morning with Alex B at 7:15 a crew was routed to our home and completed today at 2:30
This is the second time I’ve hired Totally Hooked I guess we’re totally hooked on excellent service great family owned Jacksonville firm !! Call today !!

We had 2 outside spigots replaced, cleaned out our 3 sink drains (very slow draining), rebuilt our drain plugs and provided estimate to remove and replace the plumbing when our new sink arrives

Collin G was an excellent technician and Tyler explained the entire process, the why and how of the job. Appreciate the extra time spent answering questions.

We won’t call anyone else, we are Totally Hooked on Plumbing!! Call today

Colin was amazing and helpful. I called at 1:46 pm and they had me on the schedule for 2 pm - 6 pm, same day. He explained the situation in a manner that I could understand and offered two solutions for the problem. I really appreciate the one-time $69 flush. He explained the cost of her head to come back out but also was honest as to what I should do. I'm so grateful. I've used Totally Hooked for my personal home and rental properties.
Thank you, thank you, thank you, AND Thank you! 🙏

I recently had Ryan M with Totally Hooked Plumbing install a new shower valve and trim, and I couldn’t be happier with the results. The work was done with great attention to detail—the finish looks beautiful, everything feels solid and high quality, and it completely elevated the look of my bathroom. The installation was smooth and professional, and it’s clear he takes real pride in his craft. I highly recommend if you’re looking for skilled, reliable plumbing work.

I have to say the crew was so professional and friendly. They went out of their way to make sure they could fix my issues at a decent price. Nothing is cheap anymore.
We have a 1960 home with iron sewage pipe. We had all of a sudden a bad backup problem. Turns out we had breakage in our sewage pipe.They were able to repair and put a liner through the pipe. Even if the iron pipe crumbles more through the years, the liner will last up to 50 years. As said...the liner is better than PVC.
If you are in the position I was in consider Totally Hooked.

Jarrett (technician) came to my house and gave me a free estimate for a shower repair. He was able to fix my guest shower handle that wasn’t working properly. He was very professional and definitely persistent to get the job done. I was pleased with his work ethic! Thanks Jarrett I truly appreciated you being able to get it fixed same day! Winner! Gods blessings !

We discovered a water leak Tuesday evening and had to shut off the water to the house. Cayden, in the office, scheduled a technician for the same afternoon. Jarrett gave us 30 minutes of his arrival. He, along with his support team, asked thoughtful questions as they searched for the cause. As the hour grew late, we made a plan for the next day. Mark arrived and was able to replicate the leak issue. The culprit was the dishwasher drain. We were very impressed with the perseverance and thoroughness Mark and Jarrett demonstrated in resolving the issue. They also made time to install a water filter for us. Each interaction with all staff was professional and customer-oriented.

Justin S. Was very professional and courteous. He was very knowledgeable about the immediate issue and kept me informed verbally and with pictures of the broken pipe. I felt comfortable discussing other non-emergency work and he was able to provide rough cost ranges. I was happy to learn there is a customer loyalty program! I am very pleased with his work and look forward to being a long term customer.

Collin was fabulous. He asked questions to make sure he knew what the issues were. Then he checked things out. He explained what he was going to do and made sure it was okay with me. He got the job done quickly. We have other issues we still need to address and he is putting together some plans to get those fixed. I was very happy with the service. And I love their work vans!

I wasn't at home whenever Justin came to the house but from what my wife says he did an awesome job and was totally professional. What I was quoted over the phone is what we had to pay, I am glad that we used totally hooked, and if we ever have any more problems we will definitely use them again. I am just hoping we don't have to for a while lol

Used them for the first time this week when my washing machine and kitchen sink drains clogged. It won't be my last. Justin and his helper were great. I wish I could remember his name, he seemed to be newer and in training. They scoped the drain with their camera, showed me the issue areas, then snaked and cleared the clogs. When it comes time to replace my cast iron plumbing soon this is who I'll be calling. Pricing was very fair, and they were quick and efficient even while training. He explained the issue and options well without being pushy, which goes a long way with me. I would highly recommend them.

Collin, Drake and Mike (and Mike's helper whose name we unfortunately did not catch) were very helpful and friendly! The explained everything perfectly and answered any and all questions we had. We look forward to working with you guys again in the future!

These people were readily available, showed up on time, and did an excellent job installing my whole house water filter. They also worked tirelessly to locate and repair a leak in our plumbing. I would highly recommend this company should you need quick & expert service.

Today, we had Jarrett and Kemo (i think I got the name right?) come out because we knew something wasnt right when running the dishwasher filled the tub up...

They looked at our system and we were were able to identify issues that other plumbers we've called didnt even mention or look at. They were kind, good with our family, knowledgeable, and affordable. And they didnt leave until we had some sort of fix that made out life better. So incredibly grateful and happy we reached out to these guys!

Excellent service, knowledgeable, quick, neat, and thorough. We remodeled a full bath and used Totally Hooked for all the plumbing. They were easy to work with and very knowledgeable.
As thorough and professional as they were, I would definitely be calling them back.

Brandon is an amazing employee, you should Feel very grateful that you have someone like him working for your company. He is very polite and respectful.

We had hydrojetting done to clean our pipes and their team performed it in a timely and professional matter. They were super kind and easy to work with. Highly recommend! Sean and Collin were great!

Had service done and my resident. Had a cartridge needed replace with severe calcium buildup. Jarrett the service tech did a great job replacing it. He provided additional service quotes that would help with hard city water filteration systems. He was professional and informative. I would recommend this company for plumbing repair and services.

Justin S. is by far one of the most professional and knowledgeable technicians I’ve ever met. His passion for his work is obvious in the quality and care he puts into every job. If you’re looking for someone who truly cares about both his craft and his customers, I would highly recommend Justin and this company every single time.

Brandon was our technician, he was excellent! Brandon is very professional, kind and very knowledgeable he identified our problem explained the issue and had us up and running in no time, he went above and beyond to help. I will be using Totally Hooked and requesting Brandon again if I ever need anything to do with plumbing in the future!