Swimming Pool reviews in Jacksonville, Florida

I am so pleased and happy with franks pool service. took me awhile to sign up with them but well worth the wait. my pool and everyone that works for franks are wonderful. my pool looks great and now I don't have to worry about anything. thanks Scherry

A big thank you to Frank's Pool Services, Inc. They installed my pool heater about 1 year ago and I had a problem with the heater recently and asked them to come and check it out. They were here within 48 hours and fixed the issue (at no cost) caused by another pool service company that I won't mention who did work recently on my filter cartridge but feel pinched by the experience :) Thank you Frank!

I had to call several times and not getting any return calls for days. I don’t know if they are just too busy to communicate in a timely manner. If someone tells you they will call you back it only takes two minutes to do that. I had a pool fountain issue and never got an answer if they could repair I reached out to another company and they responded in an hour and have a solution to repair.

Firstly, they did a fabulous job on our remarsite and new tile and light! Very clean, efficient and great cost. After 6 months some of the grout was cracking and they were attentive to our concern, redid the cracked grout and replaced it with an expanding type that not only matched perfectly but also will uphold better with temperature change. Very happy customer and would highly recommend!

I used them for 2 years and they where great. Very professional, my bill even got behind and they worked with me on it. Once my bill was cleared up I called them back and asked them to start services again. There was an initial clean up that had to be done and after that it was horrible. The guy doing our pool was lazy and my pool has not looked good since he has been taking care of it. The thing that surprised me was that when I called to cancel services they never tried to make it right or even offer a new person to come out to my home or even try and keep my business. They simply said well ok we will email you the bill. Thank you.

We were having issues with our pool not having much pressure. Our technician RJ came back after we couldn’t get the issue resolved. He was very knowledgeable and figured out the issue with some troubleshooting. He was very patient with all of my questions and offered suggestions to help prevent the issue from recurring. Great employee and very professional! Thank you!

Wow, it’s great to work with a small business that believes in Service, Professionalism, and Integrity! Korey, a technician at Frank’s, came out a couple weeks ago to solve a priming problem with my pump. He did some basic trouble shooting, greased gaskets, this seemed to work for a while, but it started again. I called to schedule Korey to come back out, He came out promptly, and with a little research of the problem, he fixed the it, and the system has never had this much pressure! Thanks so much and I look forward to working with Frank’s in the future!

Had someone come out to show me how to use and maintain the pool in my new house, I've never owned one, so I really had no clue. He helped me out, showed me basic maintenance and how to test and maintain my equipment. Great, patient attitude without belittling me. 10/10 what I needed

Hi, I don't personally have an experience yet with Frank's Pools. However, I have a couple friends that speak very highly of a gentleman by the name of RJ. I hope to be moving into a new home real soon and I just want to put in a good word for RJ, and I truly hope to have this gentleman as my Poolman very soon!

Excellent response both times I have called Frank’s Pool Service. They arrived as scheduled and were able to get my equipment fixed quickly. Noah was outstanding.

Made an appointment for a pipe leak on my pool pump. They showed up on time, made the repair, charged a reasonable amount and were courteous and friendly. They will see more business from me in the future when I rebuild and remake my pool.

EDIT 10/28/2021-- Ended up taking care of issues, following up etc. Kind of fell into a black hole but they came out of it. I will use them again--

EDIT- 02/16/2021-- Beginning to wonder about them. Won't return phone calls, give updates etc. Will leave a new review after this latest issue is addressed.

Major praise to RJ and the entire team at Frank’s Pool Services! From the initial call in to ask questions, quick appointment availability and the VERY courteous and informative “Pool School” we were VERY pleased with them! 5/5 would recommend!!! THANK YOU RJ (and Frank’s Pool Services)

Franks was recommended to us by a neighbor. So glad we called. RJ showed up on time, polite and was very knowledgeable. Fixed the issue and took the time to explain what had happened and even offered other small suggestions to help keep the pool clean. Don’t believe you can go wrong using Frank’s.

Steve

Franks Pool Services is our go-to company for all things pool. They have helped us with LED lights, pump concerns, heater issues and more. They’re always right on time and very fair with their prices. They can do it all: repair, remodel, pavers and more. Highly recommend!!!

Highly recommend. After making sure my pool pump failure wasn’t due to another issue, Noah ended up replacing the motor and seals, and when a leak was found, he installed a new multiport valve. Everything was diagnosed correctly, done in good time, and done right the first time. I will be using this company again in the future.

Awesome experience with R.J. replacing a light in the spa. R.J. showed up at the end of the day when most folks would have called it quits and rescheduled. Did a great job pulling new wire and replacing the light. would highly recommend Frank's, so much so that we have them coming back for more work.

The FPS tech was punctual, professional, knowledgeable and friendly. I was fretting about the possibility of expensive repairs and RJ found a simple problem that got my pump up to speed for just the cost of a service call! Going forward, if (when) I have issues with my pool or pump, FPS will be my vendor of choice. Thanks RJ!! 👍

I found Franks to be honest, direct and good at explaining my situation. They sent out a very detailed young man to take care of our pool pavers.

My pump died and this was one of the only companies to even pick up the phone. I even had a last minute schedule change that they were able to accommodate. Technician RJ had me up and running in no time at all. Highly recommended.

Our pool rehab and new travertine deck are beautiful. Everyone was great to work with. The various work crews were fast, efficient, and kept the jobsite neat. Supervision kept us well informed re the schedule and progress the entire time. Doug and David went above and beyond to find and repair a leak in our existing piping. Now that the project is complete, the regular pool service is also outstanding. Thanks to all. Highly recommended.

After several years of using Frank's to maintain and clean our pool, we are very happy with their service. They are very responsive, friendly, and helpful. We recommend using Frank's to maintain and service your pool.

Highly recommend this company. We had our pool resurfaced, our pool deck and patio rebuilt as well as our front porch. Frank’s Pool Service did an amazing job. They were efficient, precise and clean. They came in on budget. Frank was honest with us about the timeline, cost and what could be accomplished. Great communication. The follow up service is remarkable as well.