Leaf Home Water Solutions

Steven came out to our home today and explained everything I would need to know about my newly installed lead home water solutions water softener and water purification system. Steven was so professional and helpful! Thank you so much leaf!

In less than a year, I had two Leaf Home Water softeners installed, each failing within months. The first stopped filtering after only 4 months, and the second one after 6 months. Disappointed, I contacted Leaf Home for support.

Leaf Home offered no real solution. They pointed to a clause in their contract that eliminates their responsibility if the source water changes. The contract vaguely states "water conditions can and often do change seasonally” and that additional supplies may become necessary in the future. This broad wording allows them to claim my water chemistry shifted and that maintenance is now my problem.

The only way to sustain proper filtration is to replace the carbon media every 4-6 months, at a staggering cost of roughly $500 per replacement. Essentially, if I don't continuously pump money into the softener, I’m left with a $4,500 lawn ornament.

Leaf Home Water softeners clearly lack long-term durability, and their warranty seems designed to be unhelpful. Don't waste your money and time – look elsewhere for a reliable water softener solution.

We had a new system installed about 2 months ago. The installers damaged my personal property during the installation. We also had a small leak in the system where it was not sealed correctly during the install, that luckily was discovered by a contractor that came out to our house for a bathroom remodel.

I called the main number and reported this issue. They repaired the small leak. In terms of my damage, someone called me and they told me- and I quote- “ I’m assuming it was the installers that damaged my property”- right in the vicinity of where they were working inside my garage; this was discovered the same evening we came home from work when the install was complete- when only my husband and I live in the home. They have made no effort to propose any resolution to my issue, and now have stopped returning any of my communication.

I will update the review with additional information as it happens.