All reviews for Bob Stapleton Heating & Air Conditioning

What a wonderful and honest company, they installed my air conditioner over 20 years ago and just left after hearing about my health issues and got my air up and running again at no charge! Tim was so kind, recommend this company 1000 times over! 🦃

Steve W did a very professional and complete maintenance of my AC/Heat unit while maintaining a very personable attitude. He represents your company well.

We were highly pleased with the service rendered by Bob Stapleton Airflo ! Their receptionist was very helpful & friendly, the service rep was exceptionally knowledgeable and provided us with estimates on fixing vs replacing our outdated system. And within one week of our initial call, the installation of our new AC was complete! AND, all of this was handled over the phone as we live in Upstate NY and have only had our Florida home 6 months !! Would absolutely refer folks to Bob Stapleton’s Airflo & his awesome staff !! Thank you , Sincerely, Cindy C.

Just getting around to this review.. About 2 months ago, I had a new AC installed after using window shakers for a about a year! Not only was it thee BEST quote I got, but the 2 installers Steve & Ethan grade A+!! TOP NOTCH!! Very communicative, funny & clearly loved their job! These 2 are 2 I'd want working & representing my company!! If you ever need AC work done dial this company up & specifically ask for Steve & Ethan, if they are available! It'd be worth it!!

Bob Stapleton H & A/C was recommended to me by neighbors in Bayside Waters. Everyone told me to specifically ask for Steve.
Well, He was early (it worked out great) very courteous, professional and helpful. There is a problem with my ducts and he made some recommendations on options that I should check out. Overall, I would highly recommend this company and Steve.
Thank you and look forward to a follow up visit.

Steve was amazing. Very knowledgeable. Explain things to me. I have had so many issues with my AC unit. Have tried so many different companies. Everybody has always messed something up and then the next person has to fit it. He found things that were wrong showed me fix them. I pretty sure I am sticking with Steve and Bob Stapleton from now on

The reps were amazing and did good work.
However, the first visit the tech held a napkin over the return vent and it was sucked into my ducts. He wouldn't have it removed because everything was closed up.
I had to leave the state the following day ,due to my daughter being diagnosed with stage 4 brain cancer.
I was concerned about the napkin but the tech wasn't.
Anyway, as soon as I was able to return to Florida I called the company about my concerns with the napkin and the way they layed the lines.
They found the napkin, from their tech wrapped on my air coils, dripping wet and changed me for the service.
I spoke to Mike,at the service line and requested not to be charged as the issue was caused by his tech.
He blamed me and the fact that my daughter illness to to long to call them back

Charging me full price for the service call for his techs error.

Not happy with the conapny

I have used Staplton for over 10 yrs. They installed a new unit for me approximately 6 yrs ago. I recent called to get a repair done. Compressor fan wasn't working. Simple fix, replace the capacitor under manufacture warranty. The service tech was very polite, and only took 10 minutes to replace the capacitor. No complaints about the service tech. My complaint is the company greed. They charged me $129.00 Diagnostic fee. 2 yrs ago it was ?$80. Then charged me $50 to file a warranty claim with the manufacturer. (The part is a $30 part, and was told by the tech that they charge $140 for the part.) Total $179. I handed him a credit card and was told there would be a 4% charge for using a card. I was told cash or check. I handed the tech $180 and was told that he didnt have $1 change. Ill find another company for the next time I need service. I will also tell most people in my senior community about my experience with Stapleton