Swimming Pool reviews in Longwood, Florida

Just wanted to thank the driver of your cleaning company for speeding down my neighborhood at 50 MPH!!!! SLOW DOWN

Laid pavers for my patio, did a great job. Would use again.

These people are lazy. Read the instructions on their product and it clearly states to use a binder which the did not ..so now I have several chunks missing ..they do not care. Do not hire these people

Great service and great price

Excellent service and prices. Great people . I will recommend 200%

This company has been outstanding to work with. From buying our hot tub, to delivery, and buying accessories. Great customer service.

"Travis" cleans my pool and he takes the time needed to get it right. He never rushes in and out. He is always dependable and pleasant and takes pride in his work.

Truck number 11, in the van was just speeding and cut us off to slam on the breaks to turn into your location. Your drivers need to take the general publics safety into consideration before driving like lunatics just to go home.

They provide excellent service, are very professional, have good prices, 100% recommended

Just saw one of your drivers speeding on my street in Winding Hollow, clearly going well over the speed limit, while I was walking with my toddler. The driving of your employees are an issue from what I've read in other reviews, do something about it.

Your driver was texting on his phone on 434 from about Palm Springs Drive turning right on Ronald Regan (texting and driving around the high school) around 10:15am this morning. He was swerving so bad I though he was drunk at first and almost called the police. I honked at him after he almost hit me. I noticed he put down his phone only to pick it up and start texting again. I was going to call you when I got home but then saw someone else complaining about your driver... Shame on you.

my family reached out to this pool service numerous times to get an estimate on weekly pool service for in-ground pool. We received no reply. My advice is if you're looking to use this pool service keep this in consideration when making your decision . Will they return your call when you need them?

Our back yard has been transformed by Blue Horizon. Fantastic job, amazing customer service and now it feels like our back yard is a resort. They pulled all the permits, the price they quoted us was the price we paid. Very very happy with their service!

This is a company you should avoid at all costs. They called this morning to confirm our appointment with no problem. Kevin said he would be there between 1-2pm. My wife took the day off to accommodate the appointment. Kevin showed up, my wife to unlock the patio door, and when she came back to let Kevin in, she found a quote in the door and Kevin driving off. She called and Kevin said he was too far away and not coming back. He ended the conversation by saying 'have a nice day crazy lady'. My wife then called the office and spoke to Robin. Robin said I called in at9:30 this morning to say just drop off a quote that Kevin did not need to wait around. A complete lie. Luckily for us this happened because not only did we realize we will never use them again, we found a company with a quote for much less. So Kevin/Robin, thanks for lying and being rude...you saved us a ton of money today!

Great service.. on time.. fixed by problems..
Do recommend 100%

My first interaction with Blue Horizons (BH) was with Marty Olson, the VP and sales man. After he came by and we talked, he gave me some reading material and the next day sent me an estimate that included the various options we discussed.

I phoned the office with my selections and asked that Marty come to my house to help me select pavers, paver style, tiles and Diamond Brite finishes as I am partially color blind not am not good at imaging what the finished project would look like.

Marty brought samples in his truck and help me select a tile that had colors of both the pavers and pool finish. His patience was much appreciated. And the finished job is stunning and I smile every time I see it.

BH has experts for each part of the project. Anthony and Kevin came to do the demolition. They spent a lot of time prepping intakes and returns before they started with the jack hammers.

Mike was next to install the tile. On the photo I have included, you can see his craftsmanship. It was a pleasure to watch him at work. It was perfect.

Next Rogerio came to install the bull nose pavers and the deck drain. I have included photos of a curved area of the pavers. They were done with precision and far exceeded my expectations. With the deck drain we ran into a problem with pool pump plumbing in the way. Rogerio did an outstanding job of cutting the drain and angling it so it was able to drain through. The included photo shows that outstanding work. Then he and two assistants finished the deck.

After the Diamond Bright was installed, Kevin #2 came to do final cleaning sand off the pavers, taking the tape off the deck drain and adding pool chemicals on a Friday, and then he was back again on Monday, Wednesday and Friday of the next week tweaking the chemicals. He would phone me at 7:45 am (give or take two minutes) each of those days to give me a one or two hour window for his visit to me. And he was always on time.

BH does not use contractors. The men who worked on my pool and deck were very nice and a pleasure to have around.

Blue Horizon's Pools & Spa's resurfaced and re shaped my pool. They did some OK/good paver work, some have cracked over the last two years. I will say Pools are their specialty though. I do appreciate a straight forward honest person and Marty is just that. The weekly pool service is also great, but on the pricier side. What i will say though is, you get what you pay for. My pool is immaculate every week! The reason for 4 stars VS 5, is the wiggle room to work with a customer. I understand business, but pool repairs here are pricey. What would've costed me a new pump, only costed me a rubber washer (thanks to my old pool guy) . I think i was expecting a bit more understanding and concern for my issue since I did spend as much as a brand new BMW with these guys, but it is what it is. To clarify, this doesn't mean they aren't a good company, it just means their overhead is more than others. Janet and the girls in the office are responsive and have somewhat grown to be family, and i've never met them lol. Overall - trustworthy company to get the job done right. If I ever need another pool resurfaced, im calling you guys!

I was satisfied with the initial work, done by Blue Horizon. Their technician gave me a written 6 months warranty, on the $250 worth of work he did. Quite a bit of leaves had accumulated, as my system had not been running correctly for a while, and I couldn't afford to keep up the pool. However, an hour after the technician left, the sweeper stopped running, and I couldn't get any suction at all. I called him back, (it was a Friday afternoon), and he gave me some instructions, which I worked on, for hours, over the weekend. For 2 weeks, I tried to get them back out. Finally, today, Gary, (the owner?) called me this morning. He said he was on his way. I told him I was still in bed, and he said fine, as long as someone could pay for the work. I reminded him that this was a warranty issue. His attitude changed, IMMEDIATELY. He said he'd have to call the original technician, to find out what he had done. He called me back, and said that it probably wasn't going to be covered under warranty, because of my "negligence", for not getting the leaves out! The whole point of hiring them, was to get my system running, so I could GET THE LEAVES OUT! Then he proceeded to tell me I waited 2 weeks to call, when I've been calling for 2 weeks, but hello, the warranty is for 6 MONTHS! Gary then proceeded to tell me that the other technician TOLD me that if I didn't get the leaves out, the warranty wouldn't apply. HUH? So Gary insulted me, condescended to me, implied that he was present at my conversation with the other technician, and that the pool pump not running was "my fault". This is the worst example of customer service I've seen in a LONG time. I would not hire this company again, if my pool resembled the BLACK LAGOON. I will be taking them to court, where a judge can decide what's what. Buyer, BEWARE!

It’s been a few months since I had Blue Horizons remodel my pool and I continue to get compliments on the work. We did a resurface and installed pavers around the pool. We also had them do our driveway and create a new second driveway. As with any construction project there was a few issues here and there but they did whatever was necessary to make it right. So overall I’m very satisfied.

We decided to do a resurface, re-tile, and deck work. From the start, the team has been very responsive, thoughtful about design and has executed very well. The team was in and out over a long period of time but the timing was the expectation set out at the beginning of the project. We are very happy with the quality of work and the service so far.

I feel like the biggest compliment you can give someone is to post a review of the work they did for you. I am SO happy we decided to work with Blue Horizons Pools & Spas.

I had so much anxiety when it came to redoing our pool because our house sits in a way that the view from every room is of our pool. I was so scared it wouldn’t look nice and our view would be ruined. Our backyard is extremely peaceful and quiet and I wanted our pool to make the backyard look even better. After interviewing multiple pool companies (I was told these companies had never been asked so many questions 😂) we decided to use Blue Horizons because they had the best customer service, they were the only company to bring samples of product to our house and they don’t subcontract any of their work. They provided us with their license information and a full list of other clients that we could contact for recommendations. I even found some people who let me come over and go into their backyards to look at their pools. I’m crazy. I know.

I just want to say how much I appreciated their kindness, patience and excellent customer service. They were prompt. If they told me they were calling at a certain time or arriving at a certain time, they were there at the exact time they stated. They discussed what they had done every day so we always knew what the next step was. If I ever needed to contact the office, the phones were always answered and my emails were returned almost instantly. They cleaned up after themselves. One day I happened to look out the window and saw one of the workers wiping down my patio furniture with his shirt because he had gotten dust on it. They came back every other day over the course of a week to add and monitor all of our pool chemicals until the water was safe to swim. An extra special thank you to the poor guy who had to teach me how to use all the new pool equipment 😂

If you are in need of having your pool resurfaced/remodeled, I highly recommend Blue Horizons 🙌🏻

The first photo is from the original listing of the house. The second photo is what our pool looked like over the last few months (we were unable to clean it for a few reasons) and the last photo is the finished pool!