All reviews for Wool Kitchen & Bath

I went to Wool’s for the first time and was very impressed. All the employees we met were very nice and helpful, from the man who greeted us when we entered to the one who loaded my car. The salesperson Liliana Pardo is amazing, one of a kind. She is extremely knowledgeable, patient, smart, a good listener. She isn’t pushy and works within your budget. She always responds to questions when you call her. She has excellent suggestions. What is an overwhelming endeavor to redo a bathroom, Liliana made it much easier.

Wool has an amazing showroom with great variety, which is a must see for anyone doing a renovation or new construction in Miami. As an architect, this is the only place I shop and send my clients to, as they are so professional and helpful. Their staff, particularly Liliana, is always so knowledgeable and make selecting plumbing fixtures, vanities and even lighting fixtures a breeze. I highly recommend them for all your plumbing needs!

Meh! I didn’t have the most pleasant experience but I don’t typically leave 1 star reviews because it could have just been an off day for them. I’d still go back. They’re a bit unorganized with orders and finding invoices.

This is another place that only cares about customer service when it involves leading you to the cash register. I bought shower pieces and was referred to Robert with R&R Plumbing. He destroyed my bathroom. I had two leaks as a result and he just disappeared for nine days after I gave him a check. I had to hire someone else to fix the mess he caused. Ileana with Wolf plumbing was of zero assistance I called her a dozen times asking when Robert was going to fix the mess he caused and her response? "Oh he's busy". What a joke.

The worst customer service , the store is good but the pick up area is a nightmare … very expensive and the waiting time to get any product is more than a 30 min…. They don’t like to work

Extremely disappointed!!! 15 mins before closing at 5 pm the owner/manager began to whistle from around the corner as to let the sales staff to hurry, it's closing time. We were in the process of getting pricing and ready to buy!! Then, as if that was NOT enough, the other sales lady began to turn off ALL the display lights. They told me to come back tomorrow at 8 am if I wanted to buy something. As I left at 4:55 pm - everyone was rushing out the door. Go early or expect to get sent home!!

Employees are not experts in shower and bath systems. The manager was understanding of this and helped me with my shower system because he knew they messed up so bad. Everything came in wrong finish, they were not able to give me delivery dates on any items. I asked to pay red label express shipping they didn't even try to do it. I redid 4 bathrooms in my house. Wasted an extra 2k or 3k fixing there mess ups. I went to gables plumbing for my master everything was perfect. At the end of the day the sales reps are not good and they are not thorough.

This feedback is not for the saleswomen at the showroom. But for the salespersons at plumbing supply. I was there thanks to google search. When I arrived there were two salespersons, a guy with a pony tail and a chubby white lady. Sorry if I refer to them that way, but they don't have a name tag, so it's the only way I can identify them. The guy was serving a customer for about 15 minutes, nothing related, he was talking about vacations and a cruise . When he finished talking, he disappeared and left me sitting there. I waited another 5 minutes and asked the lady if she was the only person serving customers and she responded with a bad attitude, YES. I told her that I was going to put a negative review on Google for bad service, she told me that she didn't care. Hopefully this review reaches someone from a higher level and improves customer service.