Waste Management reviews in Miami, Florida

This is a great service to citizens who want to dispose of even large items in respect of the environment instead of throwing them away (illegally) in vacant lots or bushes around the city.
I have used this facility a few times and I have always been very satisfied, the only reason I am not giving 5 stars today is because there was a long cue and we have been waiting in line close to one hour before finally being able to empty our truck.
Remember that certain chemicals (e.g. paint cans) are not accepted here; for those, you can use the facility in Homestead instead.

I requested a bulky waste pickup for a Saturday but they arrived on Sunday, the next day, instead. I had already returned the trash to the interior of the house because I would not be home on Sunday, and didn't want to litter our neighborhood needlessly.

When I emailed them to complain, they replied that they didn't see any trash on Sunday. Obviously, they didn't see any trash because the appointment was for Saturday.

I will not be relying on this service again. The most convenient alternative would be to utilize a private commercial waste disposal service, but they can be expensive. A cheaper option would be to rent a large vehicle and dispose of the trash yourself, which is what I have decided to do.

Can't even call them. Why do we have government in charge of picking upmour garbage? No wonder their service is terrible.

Our neighborhood keeps getting skipped for garbage pick-up every other Friday. We were just charged an assessment of $600, there should be no problem picking up our garbage on time. Also when the recycling truck come around they leave a trail of broken glass throughout the neighborhood. Getting someone on the phone is a nightmare. If you are lucky to get a person on the phone they are just rude. These people need a refresher on customer service etiquette.

Complete waste of tax payers $$$
Going on my 11th call to get a simple green garbage lid replaced.
The incompetent service person that is supposed to repair the unit keeps closing out the ticket without the repair.

It's cost us tax payers plenty of our tax $$$ to have this clown drive to our property & not do anything.

Solid waste department should do nuch better than this. I've asked to speak to a supervisor on multiple occasions & they transfer me back to 311

This is unacceptable

My mom has been approved for garbage/recycle services. The first time they handled it fine(because a supervisor was behind them to check). They have pickup two times. Ever since then they pass by her house. She always has her gate opened for them and they still pass by. When calling 311 they can be very rude, will not hang up for survey and when they finally hang up, NO SURVEY BUSY SIGNAL. Why offer a service for the elderly and not comply unless you are being watched. We as customers are paying their High Priced Salaries for them to be RUDE and INCONSISTENT.

Worst service ever call and call and call good luck getting through not right and not a good look smh

It's been three weeks since someone picked up our trash. The whole building is just dumping everything in the canal. We've called, we've emailed, we've stopped and talked to the garbage men. Someone will be right out there ..... It's been three weeks and there's a mountain of trash sitting off the end of our dock in the canal and no one will help.

Damien and his crew did an amazing job. They were on time. Everyone was very kind and friendly. They cleaned out my 4 bedroom house and garage quickly and efficiently. I will recommend ECS to anyone that needs this kind of service.

I'm very glad to have been able to use the Estate Cleanout Services this week. When I arrived at my late mother's home I was overwhelmed with how much work was going to be involved in cleaning it out. Between moms "collections", her "construction projects" and a very sentimental personality on an ADHD with some dementia mind.... mom had lots and lots and lots of stuff. Damien was my primary contact and is the new owner of the company this year after working for it for some time. He was the first member of the crew on-site, the last to leave, and he has one heck of a work ethic. I dont think I saw him stand still once he got to work. He was also really kind and completely non-judgemental about moms messiness. A decade ago when moms mind was sharper she would have been really embarrassed by what her home looked like. But Damien came in with a sort of "this is no problem, I hope she had fun with her different projects" attitude. He was also great about communicating with me via email and texts/photos when I had to leave town early. We used the ECS services in Key West FL in late March of 2026. I paid a little over $5k for the stuff clean out plus a small add on fee for a home cleaning/mopping type of service. For the huge amount of work hauling all the stuff out of moms home and yard, dump fees and the truck, I thought it was very good value for money. I would 100% recommend.

Damien did an Amazing Job!!! Thank you so muchhhh 🙂🙂🙂

I had a great experience with Damien and his crew. They handled a full cleanout of my father’s condo, which was in very rough shape, and did exactly what was needed to get it ready to put on the market.

The space was extremely messy and required a lot of work. They cleared everything out, completed a deep cleaning, and painted the walls, which made a big difference in how the condo turned out.

They were reliable, easy to work with, and followed through on what was discussed. I appreciate how smoothly the process went and would recommend them.

Very professional company. They showed up and on time.

Excellent company. Quick response, reasonable price. Daron was excellent. Thank you for your help. Would definitely recommend.

Mark went above and beyond our expectations. He and his crew did a great job for us in cleaning up and refurbishing a badly damaged apartment.

They did a Terrific Job!! Mark was great made sure everything I needed was taken care of great customer service and very reasonable price. You will not be disappointed with their work!

The very best experience ever. This company delivers what it promises.
Their employees were very profesional and did the job in an excellent and very meticulous way.

I had a mountain of trash sitting by my house and it took them two days to do the job but they were there when they said they would be and finished the job when they said they would.

Thank you Mark for doing an excellent job!!
This company is the Best!!

Mark did a wonderful job, even though I was in another state, he took care of everything. Extremely responsive to suggestions and kept in touch every inch of the way.

From the initial phone call to the scheduling and job completion, Mark and ECS were professional and helpful. All questions answered, the quote stayed the same. Upon arrival they double checked their job to make sure they were removing the correct tree. I would definitely recommend and/or use them again.

Mark did a great job of cleaning up my dad's house after he died.He worked with me on my schedule (I had a friend going through the house looking for valuable/sentimental items and Mark paused the work for a week). He also arranged for minor roof repairs to stop the roof from leaking. This was particularly helpful since none of my father's family lived in Miami.

I had an excellent experience working with Mark and ECS. They cleaned out my grandmother's condo and repainted it. They were extremely professional, prompt, and easy to work with. They did a wonderful job. I recommend Mark and ECS very highly to anyone!