AdvanceScape

UPDATE (11/2/24): I've adjusted my review from 1 star to 3 stars after the job was completed a day after my initial review. The team does good work and I'm sure it would've been a 5 star experience if there was communication that kept us in the loop about delays or issues throughout the process. There's no reason why we shouldn't have been contacted about the appointment the first week of October, when the hurricane occured the week after (that it would need to be rescheduled). It felt as though we fell off the schedule and were trying to be fit in when there was availability because of this. Does my lighting look good now, yes. Was the sod replaced well, yes. Should I have to follow-up every week on where things are at or if the schedule will be followed, no.

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I'm writing this because my fiance is too nice to cause waves. Redoing the lawn and exterior lighting has been a project he's been looking to have done since August. After seeing the reviews for Advancescape he ended up having the company come out on 8/30/24 to get a quote. We received a quote on 9/3 and had questions that weren't answered till 9/13 (but accepted the quote in good faith on 9/5 - this probably should've been a red flag). Call was received to schedule everything on 9/6, with the lawn set to be sprayed the first week of October. This is where issues started, nobody showed up to spray the first week and the hurricane formed the second week (no communication on the delay). We ended up with a text message a week after on 10/16 that the company would be out on Monday 10/21. Nobody shows up on Monday so an email is received saying they'll be out to spray on Wednesday (lawn was finally sprayed on 10/23) after explaining that we were at the end of our patience with the delays. This week the crew shows up to remove the existing sod on Tuesday 10/29 and the one highlight was at least how personable Chris was. Unfortunately, during the process our fence post is damaged (which Advancescape at least owned and said would be fixed). The backyard was partially sodded before dark and tools were left so we assumed the team would be out today. NOPE, my fiance had to contact them to get an idea of when they'd be back and asked for instructions for the sod installed. Only communication was that they'd be out tomorrow morning, never instructions for the sod so he ended up just watering it for the time available online.

Long winded post, but it helps to outline why we currently would not recommend Advancescape despite all the positive reviews. Our project was ~$10k and we feel as though it's been ignored and put on the back burner multiple times from September to now. Unfortunately, after the lawn was sprayed it was too late to cancel the project, but it's very hard to have a positive outlook for the work when the company hasn't been reliable or good with communication. Being proactive with delays or communicating where things are at goes a long way and sets up a good experience.

Cory and his crew have been taking care of our landscaping for several years. We recently needed to re set the pavers in our walkway due to tree roots and the work needed to be done as soon as possible. Cory was able to accommodate our needs within a couple of days. Brandon, Chris and Omar did a great job. Pavers are now nice and smooth.

December 2024 - 6 month update

We have now had the new ProVista St. Augustine lawn for 6 month so I wanted to provide an update. As a part of the contractors work AdvanceScape to assess and modify the existing sprinkler system. Two additional irrigation zones were installed. As a result I am downgrading my 5 star rating to 2 stars based on the lawn condition presently and the amount of work I am now faced with doing to get it back to an acceptable standard. They did a good job with the landscaping aspect however they fell short on the irrigation part.

The modifications made resulted in one rather large area receiving overlapping spray from different zones and has caused fungus at the grass root level. At the same time there are a couple of smaller areas that are not adequately covered and results in stressed grass. I cannot make adjustments to the run times because of the way the zones are laid out. As I have recently learned what should have been done was a better assessment of the spray patterns and the rotor nozzles swapped out to ensure a matched precipitation rate across all sprinklers for specific areas. Instead, all of the rotors were installed with the default 3 GPM nozzles regardless of the spray arch they were set at.

While the AdvanceScape team did a great job in the other areas they we contracted to perform I can no longer recommend them to install irrigation systems. They simply did not do their due diligence when designing spray pattern coverage and they do not follow up to see how the work is holding up.

June 2024
We bought a new home about a year ago and the lawn the developer installed was pretty much a failed effort so we contracted AdvanceScape to come out and remove the existing “crapgrass” with something we’d be proud to have seen. We worked with Cory to come up with a plan that included not only installing ProVista St. Augustine sod but also some foxtail palm trees and hardscape work that included a couple of planters and a paver stone walkway.

The team, under the careful and meticulous eye of Chris, did a fantastic job. Sadly, but of no surprise, they recommended a revamping of the in-ground sprinkler system due to it not providing adequate and even water coverage. While this was a significant undertaking, the AdvanceScape team was able to accomplish everything in about a week and words cannot adequately convey the difference. We now have property that is not an eyesore and have received numerous comments by neighbors that are also unhappy with quality of the lawns they were left with from the developer.

I strongly recommend and endorse AdvanceScape for all your land and hardscape work. The demonstrated pride, patience, and dedication is admirable from Cory to the office staff to the guys working long hard hours to make sure everything is perfect.

Call them… you’ll be happy you did.