GRAND ROOTER

If I could rate no stars I would. Run away from this company as fast as you can. We called them back in February with some issues When they came out we mentioned that AT&T had been out in our area installing fiber And wondered if it was possible that maybe they could of broke something. He said that was NOT the issue and said we needed to clean all the pipes in the house 1084.00 later according to him issue was resolved But, suggested that in future we add another clean up access and run camera. 6 months to the date we started having issues again so, since they guarantee no issues for 6 mos we called them again. For starters when the guy came Out one of the things he said was that he did us a FAVOR and wasn’t gonna charge us for running snake.He mentioned that the clogging was due to tampons and baby wipes. Also, insisted on second access and camera since he could not snake passed 30feet. We told him we would consider because again we were gonna have to pay another $1000 bucks 2 days later we called them again and the didn’t really make my issues a priority said tech wouldn’t be here until 9-10 that night and was told they had made an appt for the following week after Labor Day Wednesday. We have kids and 3 bathrooms none of the toilets were flushing and we had sewage coming out through the side of our house. This was an urgent matter to us.
So, I called 2 additional plumbers next day and both came out same day and both agreed that our type of house already has a second access cleanup so NO second access was needed and both ran snake 75/100 feet as well as suggested we dig up second access under ground. Falcon plumbing was the company we used once we dug up second access found that in fact pipe was broken so NO CAMERA OR SECOND ACCESS would of resolved our issue. Grandrooter never suggested anything like this only insisted on us paying more money. To make matters worse the tech actually called me on Wednesday which I thought was to confirm the appt that we “supposedly had “ but no he was actually calling me to reschedule appointment. I couldn’t believe that still they were not going to help us with our issue. I did let him know that we no longer needed there service and our issue was resolved. But, all I can say to anyone with any plumbing issues run away from this company they don’t care or see the urgency all they want to do is charge you 1000 for anything and don’t want to get to the source of your problem.

Alex over 30 years experience and it showed. He was very knowledgeable. Did not hurry, answered all my questions and did an excellent job. Clean -neat- professional.. I highly recommend them and will use them again.

Very communicative, punctual and fairly priced. Showed up at the time appointed and cleared the blockage in our home in less than an hour. Provided us with very important information regarding pipe blockage prevention. Work is guaranteed for 30 days. Will definitely hire again if the need rises.