Appliance Repair reviews in Mt Dora, Florida

I recently regretted doing business with RoadRunner Appliance Repair. When I called them, they required a prepaid $160 trip fee, which I found odd, but since it was applied to the repair, I paid it. RoadRunner visited and determined my dryer needed a control board, which they ordered. About two weeks later, the technician arrived with the part and began working in my utility room without announcing his presence. After installing the control board and even replacing the motor, the technician, named Justin, declared the dryer unrepairable.

I contacted the company after he left because I was very unhappy that my dryer was left in pieces, with none of the internal components connected. I spoke with the office manager, who informed me that their policy is to leave unrepairable items disassembled. After much discussion, I was refunded the initial $160 trip charge.

Based on RoadRunner's assessment, I purchased a new dryer, installed it, and encountered the same issue: the unit would turn on and immediately shut off. I checked the electrical connection and discovered a neutral fault in the outlet. The outlet should have been the first thing the technician checked, but instead, they destroyed a perfectly good dryer. Their incompetence has cost me the $800 I paid for the old dryer and $500 for the less expensive replacement. On 11/25/24 I requested a call from the owner to discuss options for resolution, but my request has not yet been honored.

This company was excellent: prompt and flexible scheduling to come check out and repair my washer, the technician came on time, explained the process and fixed the problem quickly and left no mess. Overall, very professional and easy to work with. Thumbs up!!!

Very great service! Fast and efficient. I purchased a washer and dryer used, and the washer started leaking. I was worried I may have bought an item that doesn’t work properly. I contacted for a maintenance check up on the washer and dryer to see if it would be an easy fix or if I would need to repair or replace the washer. They came out same day!!!! They were able to diagnose and repair something loose in the washer. He even left us with some goodies to clean the washer, to help with the mildew smell, as well as, a new dryer vent for the dryer. It was well worth a house call to have peace of mind and a working washer and dryer. Very thankful to not be overcharged or charged for things I don’t even need! Jackie provided great customer service over the phone from the get go! She reassured me they would take care of me and not charge for anything that’s not needed. I am so thankful for the speedy, kind, and honest work that was provided to me same day!!! We have been without a washer and dryer since October when our home flooded, so this definitely made my day!!! Will certainly call them again with any appliance needs. It’s hard to find honest work these days that is friendly and customer based. AND SAME DAY SERVICE!! ON A FRIDAY!! Thank you guys for everything!!

Great work! Justin and Jackie at Road Runner are super fabulous. Justin knows his appliances and fixed my dishwasher in less than 15 minutes. (Replaced my motor) I definitely recommend Road Runner!

Justin from RoadRunner Appliance Repair is honest and shows up on time. Their office returns calls immediately. RoadRunner has successfully serviced an upright refrigerator/freezer and a washer. They are very pleasant and efficient and I would absolutely recommend them!

Best in area! Was great to be able to find an honest company that does what they say they will. Justin and Logan were top notch and I highly recommend anyone in need of appliance repair uses Roadrunner.

Roadrunner is by far the best appliance repair company you could go with. Justin's level of expertise and professionalism is unmatched. Justin and Jacki will make sure you have everything you need for any appliance issues youre running into. They always provide great results, quick communication, and lots help with any questions you may have. They go above and beyond!

This morning I met Jacki at Road Runner and it was absolutely in the Stars. My washer needed a new pump and I didn't know which way to turn. She was extremely kind and helpful and to make things better she brought along Jason who was a superhero and put the Runner and Road Runner! It was a very speedy service filled with kindness and understanding for my situation. I absolutely spent money that I did not expect but Jacki explained every step of the way why it was worth it and earned my trust. Sometimes kindness and a little bit of information can go a long way Jason showed me every part that caused the matter, and even left my washer in better condition than it was before! I would recommend this company to anyone kindness Five Stars, service Five Stars Thank you Jackie and Jason for being awesome!!!