Drain King Plumbing

Steve and his team at Drain King Plumbing stepped in to correct an issue that a prior vendor created replacing our home's old cast iron sewer line. They got things corrected and navigated the various issues discovered and paperwork hurdles. Steve's diligence, prompt follow-up, and follow-through were much appreciated, and I would highly recommend them.

Has a great experience with Drain King. They went above and beyond my expectations!

My experience with Drain King Plumbing began with a call for, what I thought was, a simple tub clog. I made my call in the evening as a non-emergency. Stephen, the owner, made arrangements for someone to arrive at my home within the hour at a non-emergency rate. You should note, this was two nights before our last hurricane and the weather was definitely changing.

*My first, “WOW!”

Mike, the Site Manager, arrived with his tools. After a brief assessment, he said he would return within the hour with more delicate tools to ensure no damage was done to my cast iron pipes.

*My 2nd, “WOW!”

Upon Mike’s return, he unfortunately realized sand was returning through the tub drain. Never a good sign. He reconvened with Stephen and the following day they returned to begin digging a trench to access the pipes from under the house. There is a river behind my home, so the water table needed to be considered. The team dug, dug, and dug. The second assessment upon getting to the pipes was something no home owner wants to hear. The pipes were corroded, rotten, and breaking to the touch. Worse, the damage extended through both of my properties. Gut punch! They cleaned up and secured the space for safety, boarding holes and marking areas with caution tape. This was the day before the hurricane.

My 3rd, “WOW!”

After the storm, the team worked diligently to fit my work into a packed schedule, shifting other projects around to allow for my work to start.

My 4th, "WOW!"

Over the coming weeks, I would discover the pipes throughout my entire property were in complete disrepair. A nightmare, for certain!

I share these painstaking and hellish details to highlight the following: The Drain King team comprised of owner, Stephen; Site Manager, Mike; Team Lead, Carlos; and the numerous other men who dug, climbed, dragged, scrapped, drilled, installed, and labored through unimaginable conditions to repair, replace, restore, not only my plumbing, but my home.

The team worked with integrity, keeping me informed at every turn. Where I lacked understanding, they patiently and honestly explained. When we disagreed, they offered comfort and compromise. There were several days my family and I had to relocate to a hotel. Not once did I have concern about the team working in my home unsupervised. This was a HUGE relief, considering the plumber I used before them admitted to stealing fixtures from my home when I confronted him.

We made it through the project! Whew! The work is exceptional and everything works as it was intended to. I use my plumbing with confidence knowing I have meticulously installed PVC, flanges, toilets, etc. throughout my homes.

*My 5th through infinity, “WOW!”

Here’s the executive summary! This team is amazing. They are professional, reliable, dependable, and honest. They perform with integrity, patience, cleanliness, and timelines. I never experienced this insanity before and hope to never go through it again. However, if I should ever need plumbing assistance (great or small), there is only one team I will call. I’ve already referred them and will continue to do so. If you need a sign, this is it! Get it done right, the first time!

Thank you Drain King [Dream] team!