Fiji Pools and Spa Inc.

I have had the most frustrating experience with this pool company. Their promise to yyou is that they will come out every other week to service your pool and they never show up. I've had to call them over and over to find out why nobody showed up and they tell me that someone is coming the next day and still... nothing. They'll make excuses about the weather and about being short staffed. Going on 3 weeks now without their service and my pool is green. Mind you I only get to see my family from up north in the summer and none of us can enjoy the pool. They will try to sell you their services with their "amazing salt cell" rental. For $90 a month, NOT WORTH IT.

We have been using Economy Pool Service since July 2019 for our rental property. The company helps me troubleshoot issues and fix them quickly. Our tech, John, is a gem! Being an out of town landlord, we deeply appreciate his updates and pictures after each visit. We are very happy with Economy Pool and especially grateful for John.

If I could rate this company a 0, I would. As a new homeowner with a pool, Economy Pools caught me off guard one evening while moving and spoke about this great Salt Water pool system you get for free if you use their service. Seeing I needed new equipment anyway, I decided to give them a chance to quote and use their service.

4/26 I told my sales rep that the reviews of the company absolutely were horrendous, and that we were very hesitant to go with their company. He assured me that I would have the same tech out each time from start to finish, and that we would be “taken care of”. He acknowledged the bad apple reviews and said, “Maybe we need to offer a discount to our customers, so they can leave good reviews!” haha if that doesn’t tell you he is not confident in his company. Cant even tell you if the same tech would come out, because nobody showed, or called to complete the initial service I paid for!!

4/28 - 2 days go by, calls and texts like crazy throughout the day from everyone in the office to get me to sign the contract and to get my CC info to start service and install. That is where the fun starts. They collect money and lots of it, to think you’ll get this amazing service. Asked again for the copy of signed contract. None given.

4/30 - They come out day #1 at a nonspecific time other than “during business hours” and the 2 techs show up to install the new equipment, (not all equipment that I paid for nor quoted was even installed) and the tech cleans for 20 mins and tells me he will be back tomorrow. Eric, the tech said, “Fill the pool mid morning, and I will be back tomorrow” The mechanic tech evidentally left the property too, as we went out to check on the install, and he was gone. We had no clue he left, if he was coming back as he was not completed with the install. No communication! Called my sales rep, Roland and the office, Asked when they would be back and for a copy of the signed contract, told me to call the office and again, No contract received.

5/1 - Tomorrow comes, I have a charge on my cc for $1200, in the early morning hours, call the office repeatedly and was tossed around by so many people until finally speaking to Kassie, and she apologized for the overcharge, she said it was an error. I had to wait for them to credit my debit card the difference of the overcharge. In the same phone call I ask to speak to Mark to question him about when the remainder of the install was going to be done that we were charged for and that were not used, his reply was “don’t worry we will send someone back out there to fix it. Don’t worry you’re in good hands!” HAHAHA. I ask him as well for a copy of the signed contract, none given. Until I finally call repeatedly demanding a contract. Alex sends it over after he hears my frustration about my $1200 overcharge on my account!

no tech showed to clean the pool, no tech to replace/install the parts we paid for, no calls from EP says they were coming and/or running behind,

YOU HAVE 3 DAYS TO CANCEL FROM TIME OF SIGNED CONTRACT, and they don’t want you to see that part so they hold the contracts until after the 3 days is up. Sketchy people!

Well so here we are, from the get-go I told them their reviews are horrifying, and they assured me that made changes. Well 4:48 pm on a Friday evening, no call no show from techs, or a heads up that they are coming but running late, totally not surprised by any of it, and cancelled my contract within the 3 day period

So beware of this company! They will cat and mouse chase you for contract signature, money and tell you everything you want to hear. But when it comes down to you, the customer, they do not care. They do not show up, or call, and will avoid you at all costs when there is a complaint from a customer when they can't keep a schedule. They removed the salt system. I will never refer this company to anyone.

Believe the reviews you see. 99% of them are horrible, there is a reason for it. The good reviews are very far between and are probably compensated to write a good review.