All reviews for Gutter Masters of Central Florida

Once Robert, the general manager, entered the picture, the work started promptly. It was completed with knowledgeable technicians. Out of the nine buckets we’ve been using for months to catch the drips coming into our Florida room, after the work was completed, only one inside had minimal water level, and the one under the seam outside had minimal water after last nights big rain .

A little background; when we had our roof replaced, we got new gutters. The company that put in the gutters, at that time, did a poor job of the valley shields so I hired Gutter Masters to replace the valley shields. I am pleased with the end result. I did have to stay on top of the team performing the work. Not sure if they were actual gutter master employees, or third-party vendor. Otherwise, I would’ve given them a five star rating.

I had gutters installed in July 2021. They came out with a great quote and 2 weeks later had my gutters installed. The team was professional, quick and efficient. I has several leaks in the joints, which were quickly corrected. Now, jump to Mar 2022, we had a very heavy rainfall and I noticed the front gutter bowing out. After the rain, I climbed a ladder and noticed a bracket had not been screwed in at the location of the bowing. I than checked the rest of the house and noticed several more not screwed in. I usually just use a hose attachment to clean out the gutters, so I never noticed this before. I emailed the company on Mar 10 and the rep who quoted me on Mar 23 and still have not heard back from them

We purchased gutters from Gutter Masters in 2021 specifically because, despite their higher price, they offered the most comprehensive warranty—which we felt was worth the investment. Since then, the company has changed hands, and the new owners now refuse to honor any warranty claims for work performed by the previous ownership.

Quote: "Unfortunately we didn't initially install these gutters. When we purchased this company we purchased assets , we didn't purchase the previous owners liability."

When a business is acquired but continues operating under the same name in the same market, it inherits not only assets but also the trust and expectations of its customers. Commitments made under that name ought to be honored. That assumption has been quietly discarded here without warning or disclosure, and it speaks volumes about their integrity.

Quote: "The way the gutters have rolled and seeing the clogged downspout is definitely lack of maintenance. I did give you a discount on these services."

Gutter Masters claims our damage resulted from a lack of maintenance, which is a convenient excuse, in my opinion. After a recent storm, only one of four downspouts was definitely clogged and the rest appeared to be handling water correctly. I regularly clean all gutters and downspouts with a leaf blower. The front gutters that are sagging and that have visibly pulled away from the fascia contain no debris whatsoever. Ironically, the one section of the house with solid gutters feeds in to the one clogged downspout.

Although I’ve been advised of my options under Florida’s consumer-protection laws, I’ve chosen not to pursue further action and will simply not use Gutter Masters again—now or in the future. Even if they agreed to the repair under warranty, I would have little confidence in the quality of the work or their accountability afterward. I cannot recommend their services, and I will be sharing my experience with others.

I’m very disappointed I have contracted them several months ago and the job isn’t completed yet. Also they communication is very poor. They don’t call you to let you know and they don’t call you either. So no not happy with them at all. Every time I call, they tell me they are coming the following day but I’m still waiting. I would never call them back for another job. This is still how the area that they are working with looks like.

After installation we’ve noticed that the gutters were leaking as if they weren’t even on. It was pitched incorrectly. Simple fix for gutter pro. It’s been 11 months and we get the run around on our 5 year warranty they say they offer. Please don’t use this company. It was a great price. Too good to be true.

While the final installation was executed well, my experience with this company was filled with communication issues.

Initially, the quote I received only covered the back of my house, despite the original drawings including both the front and back. I only discovered this discrepancy during the installation. After discussing it with them, they provided a separate quote for the front, which I approved.

For the front gutter installation, I was informed that the installers would arrive between 2 and 4 PM, but they showed up at 11 AM while I was in meetings. There ended up being an issue with a specific corner on my roof where two gutters were meant to connect. However, during installation, the team informed me that this wasn’t possible and offered an alternative solution that involved cutting a hole and adding rain chains, which would cost me an extra $300. Unsatisfied with this option, I called the company and had them come remove the gutters from one of the sections instead. (in photo and video you can see how it doesn't connect and the water just pours through.)

When I asked for a revised quote, the company took over a month to respond, repeatedly citing discussions with a supervisor. Eventually, they sent a revised quote that included a late fee and insisted that they couldn't adjust the price due to material costs.

After some back and forth about how it was my responsibility to know that the roof lines didn't match up they sent me a revised quote which I paid immediately.

Overall, my experience was disappointing. I believe there are better gutter companies out there that offer superior communication and customer service.

The company installed gutters at our house. They advertise 10 years labor warranty, 20 years materials warranty. We called them because one of gutters they installed did not hold up and created a mess due to water hitting our doors directly every time it rains, and we ended up with water on the bedroom wood floor. They told us they will not do the repair, even though we are within the warranty period, because supposedly the company changed ownership in 2022 and they no longer warrant any work done prior to that. Bad business, would not recommend them, it’s ridiculous explanation and very dishonest to not honor their own warranties they advertise.