All reviews for Airspace HVAC Solutions

My biggest regret as a condo board member is doing business with Debonair Mechanical. They do not stand behind their product and services. We purchased 2 Trane rooftop chillers for $130,000 5 years ago. Within 2 months , they began to fail. Apparently due to bad sensors. 5 years later, the problem continues with never an offer of a lasting resolution by Debonair or Trane. Well, they did jerry-rig to bypass sensors but that didn’t work either. Before we signed the contract, I asked if the chillers were coated to protect from salt corrosion. The salesman answered yes. They were not. Pyke goes the extra mile and does this. Why not Debonair in this climate ? Their interest is in selling the product. End of story. They knew these chillers were bad early on. I find it hard to believe that a company who distributes supposedly high quality Trane systems, can’t make a case for their defective products. They obviously don’t care to. They got their $130g. Should have done business with Pyke.

I had some problems with my water-sourced central A/C system, and was referred to Debon Air Mechanical by a good friend who has the same type of A/C system. I called on 7/9, verified they could do an acid bath treatment, and was transferred to Janet in scheduling/service. She explained the fee structure and said she'd call me back when an appointment had been set up. She didn't call back, so I called near the end of the day and learned I was on the schedule for Friday 7/10. Chris, the technician, called me when he arrived and again after he had diagnosed the system. He recommended a capacitor for the fan be replaced (I authorized him to move forward), and also recommended an acid bath treatment for the coil. His statement took me by surprise, because that is what I asked for when I called on 7/9. Janet didn't write up the ticket correctly, so the work wasn't done. Chris said he'd discuss everything with his supervisor, John (the service manager), generate a quote for the work and have it to me by the end of the day - he also said he'd text me a copy of the bill and of the quote; neither of which happened. I called at least twice a day on Monday and Tuesday looking for the quote, but nobody returned any of my calls. After I called again on Wednesday, Janet returned my call and said I'd be hearing from John later that day. However, John did not call as promised. I called again on Thursday the 16th and was finally able to speak to John at 12:29PM - who told me he had the quote in front of him. He could not explain why he did not return any of my previous calls or sent the quote I had been repeatedly asking about. An hour after we hung up John finally sent me a quote for the acid bath treatment. I immediately thanked him for the quote via email, and asked for two additional quotes - one to replace the coil and one to replace the entire air handler. As of today, July 21, John has not responded to either of my two emails regarding the additional quotes. Based on John's total lack of response and my growing frustration, I contacted one of their competitors. They got me scheduled immediately, diagnosed the problem differently, and were able to fix things properly. Debon Air could have kept my business with a few simple phone calls and a few quotes, but that didn't happen.

Had a contract with Debonair for quarterly maintenance of our A/C. They came on Tuesday and found a possible leak in the system of our condo. Advised us to shut off a/c and they would return to fix. They never called or responded and when I called on Friday morning after returning from a trip they had no record of any report from their guy. By this time it was 90 degrees in our apartment. They told us they could not do until Monday unless I wanted to pay double for overtime, even though the delay was their fault. They were condescending and rude and unapologetic. I terminated our contact and hired a different company who did the repair on Friday afternoon. Cost of $1093.00 because had to pay them OT. Would never recommend this business.