All reviews for Aloha Air

Aloha Air was referred to me by a trusted AV professional that I’ve worked with. He was spot on. They treat you like family and I will work exclusively with them for my future maintenance and several pending projects/upgrades. Can’t recommend highly enough

Marcelo was personable, and educated us on our system while making sure it’s in tip-top shape after this hot summer we had! We signed up for the yearly maintenance plan for two visits a year, thanks again

Service was excellent from the very beginning and all the way through the install. They were able to come out to diagnose quickly, patiently explained all of our options (after taking a good amount of time to run every test imaginable) and answered all of our questions. We decided to get a new system installed (instead of fix our 12+ year old one) and they were able to schedule the install for the next day. Install took about 6 hours and then they came and walked us through everything and how to work it. Overall best experience I've had with an AC repair yet (and we've had a lot in the past few years with our old system) - will definitely be working with them again!

Great company to deal with from my first phone call to the day of the install. Very professional and reliable and helpful in any way. Thank you so much for all your hard work and on a Saturday at that!

Update: I called Friday for an issue and they came out Monday as stated and were on time. Found the issue promptly and resolved it. I’m very happy with this company. Marcelo was great! Thank you

I had an entire system replaced by Jerren and Marcelo. They are very informative, considerate, respectful in both my unit and the neighbors unit while working. Made sure everything is on point and solid. Made this install/ repair easier to go through. Great job. Happy customer!

Marcelo & Jaren just completed a service and install replacement at our house. I've gone through 3 ac companies over the years. They were some of the best guys to set foot in this house for a service!

Don't look further give this company a try easy scheduling, fair pricing, no nonsense, nice people!

I needed R-410A Freon and was quoted $120 a pound,. The cost runs $40 to $90 per pound per Google. Refill Cost: R-410A refills are generally less expensive than R-22, often costing between $100 and $320.
Note: While R-410A is more readily available than R-22, it is also being phased out in favor of more environmentally friendly refrigerants. I asked for a quote to install a mini split but never received a follow up, because they want to sell you a new HVAC system instead. The tech was knowledgeable with 30 years in the industry and charged $95 for that review. When I called another company for a second opinion, they found I had no Freon left and charged $40 a lb to replace it. I would be very careful of these techs who only want to sell a new system. Notice how many reviews tell you a new system was installed after their visit.

Filed a claim with the Better Business Bureau because of the sheer negligence of the installation by Aloha Air and their refusal to make it right and unprofessional demeanor by the owner. Bottom line is my Carrier hvac unit requires a specific type of indoor metering device called thermostatic expansion valve (TXV) in order to run efficiently and this is confirmed by the manufacturer Carrier and is stated on the condenser's data plate. Aloha Air instead decided to install a fixed piston in my air handler. After my system repeatedly failed again and again, I finally had another company inspect my unit and document all of the issues, but Aloha Air refused to address the installation issues with me. What's worse is I used Aloha for preventative maintenance on this machine on April 29, 2024 and gave them one final chance to do a deep inspection and find out why my unit keeps failing and blowing hot air. The Aloha tech instead blamed the issues on intermittent comm issues with my Google Home thermometer (not an issue I'm having at all) and gave my alsystem the all clear but I later learned he failed to test for any leaks (I just had to have my coils replaced today bc of leaking refrigerant), they failed to notice my refrigerant was low because of the leak, and they failed to clean out the condensation pump which was completely filled with gunk. So it's clear that these basic troubleshooting steps were ignored during their "preventative maintenance" inspection that I paid them for. The repairs cost me $2400 total with another company (Cool Today Orlando - can't recommend them enough!) and they finally fixed everything. It took 9 hours and a new air handler coil, TXV, capacitor and had to rebalance the entire system with new refrigerant. During that time Cool Today found out that Aloha Air made the following mistakes when installing my system in December 2020: 1. Never secured the capacitor with a bracket and left it free-floating on the condenser, 2. They neglected to install a TVX and put in the wrong metering device as mentioned, and 3. They installed a small black filter outside on the condenser susceptible to UV damage when Carrier says to install it inside on the air blower. If you use Aloha Air and have issues with your hvac system, do yourself a favor and get a third party company to inspect and test your system thoroughly before spending any more $ on Aloha.