All reviews for Cool Zone A/C Inc

Today I had my AC checked for the Summer. Jackson came out and performed the PM. He was great! Very knowledgeable about my new AC. I received a reminder call yesterday about my appointment. Everyone at this business is very customer service focused. I will definitely recommend to my friends. Thanks!

After researching several other companies, we hired Cool Zone AC to replace our old AC. I'm so glad we did! Service was spot on. The technicians who came to do the job were fantastic. Owner Mark, stopped by to check how they were coming along. Our Daiken Fit is amazing. I will be sure to recommend to everyone. We are very pleased!

Cool Zone A/C Inc. installed our new system and performed ductwork. We are extremely pleased with the system they recommended and all the work that went into the installation. Our electric bill went down substantially and their maintenance program has helped keep the system running smoothly since being implemented. For the past 10+ years Mark Adams and his team have been there for us to maintain our heating and air conditioning needs. They are quick to identify an issue and then resolve it in a timely manner. Mark has been great to work with and we have had nothing but great experiences with everyone at Cool Zone including the front office staff and scheduling. We highly recommend them for all HVAC needs.

My air conditioner went out and they were quick to get someone out. Then the whole system went out. They did a great job putting in a new system. They were very efficient and left everything clean and working great. I couldn’t say enough good things about them.

The best AC company in Orlando! Tom just completed our maintenance and reminded me once again, why Cool Zone is the best. He was punctual, informative (reminding me of our 10 year warranty on parts) very kind, and provided sound recommendations for future maintenance based off of what the diagnostic equipment readings actually were versus making something up to sell us something today. We purchased this new system in 2019 and it's continuing to run beautifully. If you're looking for true professionals, that give you the peace of mind you need with your system in this Florida heat, I highly recommend Cool Zone A/C for your HVAC purchase and maintenance needs. Tom is the best!

I've been a customer of Cool Zone A/C for a number of years, and recently had my AC system replaced. The staff went above and beyond to complete the job in one day, and has provided exceptional support since then. Their customer service and support is A-1.

Outstanding in all respects. Mark and his team were quick, through, and provided outstanding recommendations for our new systems. The results are lower electrical bills and a more comfortable home. Thanks

Mark Adams and his team from Cool Zone AC were great to work with. My AC went out on Christmas Day and Mark was able to come out to my house the next day to assist me. He provided me with many options to choose from and in a matter of no time I had my new system installed. His team was friendly, knowledgeable and did a great job on installation day. I would recommend Cool Zone AC to anyone in need of a repair or a new system.

Very unprofessional services

when i called i was treated like an inconvenience, wont call again

Made an appointment for them to come, receive confirmation 30 minutes prior to appointment they were on their way, no one ever showed. One call to follow up with the tech was was told no one knew anything about the appointment then told they don't cover my area. At the multiple emails and texts confirming everything very confused as to why they would treat me as such. Pictures added showing contact.

the tech came and my property value went down due to what they pulled up in..take some pride in your company the tech was great however

Mark the owner had to be contacted after no showing at time of appointment and never submitted an estimate after 3 days of promises. Definitely not a good representation of Angi/Home Advisor

I asked them to put freon on my AC but the technician said that's still full, and he said" " need to release it. " I don't know what that mean so because he's technician you put your trust on him. I paid the release service he did and you know what happened DON'T HAVE AC IN MY HOUSE!!! BETTER IF HE DIDN'T RELEASE IT, WHATEVER. MY HOUSE STILL COLD. SUFFERING NOW!!!

CALLED THEM THEY SAID NO TECHNICIAN AVAILABLE AND HAVE TO WAIT UNTIL MONDAY!!! OMGOSH!!! with this weather 97 and 98 degrees outside with no AC... you're ... and I have condition!!! This is ridiculous!! DONT TRUST THIS GUYS!!!

I had one of their technicians nearly hit me with their service truck. When I called their office to speak with someone they showed no interest in what happened. I explained the situation and said good bye and the phone call was over as quick as it began. If they care this little about the conduct of the people who represent them out in the field and the office staff is just as rude, is this really a company you want to do business with?

I asked them AC maintenance and repair. The technician arrived on time and located the problem very quickly, which was good. But they were lacking communication skill and failed proper explanation of the repair cost, so I can only give them 1 star. I recommend to avoid this company.

Here is what happened.

The problem was AC thermostat died due to age. It was old mercury thermostat. He gave me an estimate and it was within my budget, so I gave go-sign to replace it.

After finishing a new thermostat installation, I noticed it was a used unit. It has dirt on it and yellowishly discolored. I asked why he didn't tell me it was going to be used unit.then he start talking my old thermostat was mercury type and this used unit would only fit, and replacing it with new thermostat would be much more expensive. He didn't give me breakdown of the repair bill or no further information.

I don't like such nonsense bullsh*t explonation and unclear bill. All the thermostats are virtually universal from long time ago. He should have asked me it it was OK to replace with a used unit, and cost differences, but didn't give me no further explanation but the final bill.

I'm very upset and wouldn't call them again, and you really should avoid them, too.