All reviews for MasterCraft HVAC Cooling Services

Highly recommend Kathy Industrial Heating & Cooling. We had an emergency situation in which we contacted them and within 30 min we had an appointed scheduled and our problem was resolved the same day. The service technicians were very friendly, respectful, and even wore booties over the work boots so that they wouldn't drag any dirt into our home. Very happy that we used this company and now they have a customer for life.

Technician Ken did an outstanding job. In addition to repairing the blower in my furnace, he also noticed leaks in my duct system which were putting carbon monoxide into my home. He was able to do a temporary repair to that so that we could use the system until the new duct pipe was installed. I highly recommend the recommend Kathy Industrial Heating & Cooling.

Heat pump was not heating my upstairs. I called Kathy Industrial Heating & Cooling and they sent out a technician in less than 2 hours. He was very professional and polite. He was able to get my pump working in less than two hours and his price was very reasonable.Would definitely recommend them.

My experience with this company end of last year was so good. I had my furnace cleaned and serviced by service tech from here in preparations for the winter months that were ahead. The (Ken) was very professional and excellent in the work that he did. I will continue to use Kathy Industrial Heating & Cooling for all my HVAC needs and highly recommend.

The HVAC specialists were incredibly proficient and competent. They fitted my new heating system flawlessly and thoroughly described the procedure. I'm quite happy with the service.

The HVAC experts were exceptionally skilled and capable. They installed my new heating system perfectly and explained the process in detail. I am very satisfied with the service.

I'm really disappointed in how this company handled our issues with their installment of a new air condition/hvac system/and water heater. We found out no permits were received to do the work, they shoddily cut into beams within the wall to create space for the air filter (without asking), improperly sealed the gas line causing a dangerous gas leak, repeatedly dodged calls when we called about the work, and more!

I've had years of working in customer service, and I would never EVER hang up on a customer. Yet, my boyfriend and I were both hung up on by Kathy Reps multiple times.

My boyfriend was having trouble staying connected with anyone from the company, so I decided to call. Once I told the representative from Kathy why I was calling, I was put on hold for 9 minutes. The representative returned but suddenly couldn't hear me and hung up.

Again, I would never recommend this company. They could have tried to rectify the situation by returning and reinspecting the work and fixing the problems they created. I guess that was something that never dawned on them.

Absolutely avoid this contracting company.
I hired them to replace my HVAC system and Hot Water heater.
They cut my gas line and did not properly seal it causing a gas leak in my apartment that required Spire emergency services to fix.
Instillation was not properly completed (the HVAC unit wasn't even screwed down) and required a second contract company to come complete work
Called STL county and they failed to pull permits to even do the work.
After contacting them multiple times to correct the mistakes they have stopped responding and will not return calls