All reviews for Service Star Air Conditioning and Heating

We had our AC shutdown this Saturday and made a call to Service Star to see if someone might be able to take a look on short notice. Within about 2 hours, Mike showed up and did some thorough diagnostics. Our system was well over 10 years old and the prior owner didn’t seem to take great care of it. In short, he could get it running but it would likely need further significant repair, only to need to be replaced real soon. We opted to replace the system as the coils were in terrible shape and the unit was on its last legs. He got us running to make sure it made it through the night and next day (thanks and our kids thank you!), and he got us on schedule today (Sunday) to have the entire system replaced. And, with all of that, it was highly reasonable. Moreover, he did not even charge us for the Saturday call and service (he was here for quite a bit). The guys showed up as promised early Sunday morning and did a superb job. We couldn’t be any happier. And, of course, Mike called this evening to follow up and make sure all went well and we were happy. In short, this AC company is fanastic, reasonable (more than reasonable actually), and just simply honest. Thank you very much!!

I had James the duct cleaner come out today. He was set between 9am-12am. I received a call around 9:15 from their office asking if James come and he’ll be 30-45 minutes away. James and his partner Chris showed up just before 10am. They did a wonderful duct cleaning leaving my house smelling great. My Dyson fan told me after they left, that my air quality improved 50%. I was absolutely shocked but really impressed to leave a good review about my experience.

It's rare when you have such a positive experience with a company. This company was not only professional and reliable, they were also very easy to work with.
Louis was very nice, helpful and efficient. Keith was our technician and he was on time and had the job done quickly and efficiently.
I would definitely recommend this company to anyone that needs HVAC work done.
Big thank you to Service Star Air Conditioning.

I called Service Star after receiving a mailing. I'm impressed by the ease of getting a time and date that worked for us for regular maintenance. Anthony was able to schedule James to see us that day for the duct cleaning we also needed! James did a wonderful job and answered all my questions. Great customer service.

Due to Hurricane Milton that stormed thru Florida on Oct. 10 in the early morning hours, my thermostat went off. On the next day I called Service Star A/C about 5 minutes before closing. In less than 10 minutes they returned my call. Donny, pleasantly was able to walk me thru in getting my thermostat to read again.
Thank you again.

Our AC unit on our rental was having problems freezing up. I called Service Star AC and they were able to come out the same day to inspect the unit. They said that they could replace the AC the next day starting at 9:00am. They were there by 8:30am and around 3:00 they were done. I really appreciate them coming out so quick and getting the job done right away.
I have also used their services for yearly maintenance on my unit they are very responsibly priced.
Thank you for your great service

They were quick to arrive after I made the appointment. They presented me with a short term fix that I could use while getting my money together for the long term fix. Very professional and knowledgeable about the field.

We had an issue with our AC at 9 pm at night. Donny called within 15 min and talked myself and my mother through the issue. He also gave us tips for continuing maintenance. Because of him our AC is working again. I would highly recommend service star if your looking for someone reliable, knowledgeable and efficient.

Came home to a hot house on a hot day and called service star, they were able to come out within a few hrs and get the system back up and running quick. Having a 3mon old baby at the house and no ac is not a good combination. Thank for for the quick and honest work!

A tech from another company told us that our A/C unit was not cooling efficiently, suspected leaking refrigerant and recommended a $250 leak check, potentially followed by thousands of dollars to replace the coil. Donnie from Service Star took one look at the unit and diagnosed it with a dirty air intake that just needed a tough cleaning. Definitely impressed with his honesty and willingness to solve the problem without trying to upsell us on hundreds of dollars of unnecessary work. I'll definitely be contacting Service Star for any future A/C issues.

Absolutely phenomenal service from Service Star Air Conditioning and Heating! I've been a loyal customer since 2017, and once again, Cathy and her team went above and beyond to ensure my satisfaction.

Cathy's dedication knows no bounds. When I came home at 6 pm to find my AC not working, I called Service Star, and Cathy personally made sure that a technician was dispatched to my home, even late at night. Her commitment to customer care is unmatched.

DJ, the technician who came to my rescue, was simply amazing. He was incredibly patient, answering all my questions and providing valuable suggestions to keep my AC in top working condition. His expertise and professionalism were evident from the moment he arrived.

I cannot recommend Service Star Air Conditioning and Heating highly enough. Cathy and DJ exemplify exceptional service and dedication to their customers. Thank you both for your outstanding support and for always going the extra mile!

This was the best customer service experience that I have ever had! Cathy responded to my request immediately and provided multiple methods via text to troubleshoot my issue until it was fixed. She gave me easy to understand directions, information regarding the warranty on my model, and probably saved me a ton of money in the long run. My family did not have to sleep in the heat last night! I really can't thank her enough!

Great response time from call to visit. They did the tune ups on both of my AC units and assessed one for further work. Will possibly be replacing a unit in the near future with them for sure. Good stuff.

This company is truly INCREDIBLE! I’ve always had tough luck finding a business I trust to handle my unit. I fired the last company because they had no idea what they were doing and just replacing parts without proper diagnosis.

Service Star came out to perform some overdue maintenance as well as inform me on some preventative maintenance to help prolong the life of my unit. Spoke to me professionally, as well as breaking down technical terms to help me understand and not feel lost in an explanation. Informed me how to perform general maintenance to the drain to help me not have anymore overdue maintenance that could cause problems / premature failure.

The work ethic and customer service are absolutely top notch! Definitely feel more comfortable with this company and will be using them for any of my AC needs! 10/10 recommend!

Sept 16, 2017 - Great Service!!! Thank you to Louis R. and his team for excellent service !!! And only days after HURRICANE IRMA

After getting our power restored to our home in Cocoa Beach Florida , our older 14 seer AC unit compressor failed. I assumed it would take days, if not weeks, to find a company who could get us a replacement. My first call was in the late afternoon to Service Star, Orlando. To my surprise I was told they could arrive the next morning! Wow! Thanks!!
Louis arrived around 10am. We discussed the options for replacement. He gave us detailed info to help us pick the unit we were comfortable with. We choose to replace with an equal level. The Price was very good and reasonable. (I had talked to my neighbors earlier about prices since they recently got a new AC) His team arrived about 2 hours later and worked 4-5 hours. They left the work space clean and in excellent condition. They kindly explained how to use the new system. I would call Louis R. and Service Star again. Thank you Louis.

David our technician was amazing! The most genuine person I’ve met in a long time. He deserves a raise a bonus because it’s so hard to come across genuine people these days that care for others. Great and effective job!

We called Service Star at 6:30pm fully expecting to wait a day or two for service. Donnie showed up an hour later and had us sorted out within ten minutes. It was our third experience with Service Star and it’s great service every time.

I have been having my AC.Serviced by service star for the past five years and I have to say they never disappoint.
Today I had Tony. He was absolutely amazing. He showed me and taught me so many things about my AC unit and I am so grateful for it.
This company has excellent customer service from scheduling an appointment to the technician reaching out .
Tony was a rock star and I appreciate his customer service. Nowadays getting great.Customer service is very far and in between.But not with this company or with tony. Much appreciated
I will be sticking with this company for all my A.C maintenance. 😊

Made an appointment over a gasket leak, and Donnie and his tech were able to come out quickly and get it fixed and better than ever. Always appreciate their attention to detail and willing to explain the issue to me and how to avoid it in the future. #lifetimecustomer

Been a Service Star customer since 2017 when they replaced our entire system. Since then we’ve had a number of urgent trouble calls, and they’re always prompt and in good spirts! Happened again this evening. Noticed the A/C not working at 8 PM, and it was fixed by 8:45! Nothing but great things to say about this company!

Top notch business right here!! They installed a new system for us last year and have been great with customer support!! I’ve had a couple of “issues” and Anthony was here the next day.
Anthony is incredible with explaining everything and showing me exactly what to do to maintain the system properly. He is a crown jewel for this business and I’m so grateful for his help, kindness and support.
HIGHLY recommend doing business with them!! I’d give 100 stars if I could.